Philips Reviews

1.80 Rating 5 Reviews
20% of reviewers recommend Philips
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ph:+1-866-309-3263

Email:
sebastian.egner@philips.com

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Customer Service
5 - 6 hours
Avg Email Response Time
"Sonicare toothbrushes The first one packed up. Philips sent another & that packed up ( with the same battery fault) then the third packed up and philips blamed hard water and refused to replace it. ALL 3 WERE LESS THAN 12 MONTHS OLD. They are not fit for purpose and this is clearly a design fault #expensivemistakes"
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Posted 7 months ago
Are you Philips? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback Philips receives and that when things do go wrong you do your best to put things right. Reply Free
"Do not use this company they admit to the mistakes THEY made, but we just give you the around on a refund. Ashely hung up on me. All the other so called agents Charisse, Donna, Karl, Maria, Maureen, and today Chrissy give me such a run around. I have received about 20 different excuses of why they cannot refund my after their admitted mistake! I sent screen shot and numerous emails, chats, phone calls and so far from the 27 of Dec to Jan 16-NOTHING! I am now being told the supervisor Tomas has ny case but hasn’t been able to be reached. I have to wonder if Tomas exists. PHILIPS does NOT make it BETTER!"
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Posted 10 months ago
"I ordered a toothbrush and I did recieve it. However, Philips charged me twice! This charge left my banking account with a minus. I had to immediately put money in my account. Then I was charged an overdraft of $35.00 then I will be charged at the end of the $15 dollars. But here is the kicker even after sending in screen shot of Philips mistake which they admitted it was a mistake on their part. I still haven’t received my refund or an aplopogy. Jan 8 is when this got happened & escalated as they say! It’s now the 16th of Jan. RIDICULOUS !"
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Posted 10 months ago
"Abysmal. I emailed these people to try and find out what shaver blades I needed to replace, my old ones, they said HQ8, I paid on the 22nd, and of course when they arrived, they were HQ56, simple mistake?? After 20 minutes on the phone, and a whole series of photos later a refund was agreed. NOW, 8 emails, yes 8 , and photos, without a reply, I am left with shaver blades that don,.t fit , and £25.00 out of pocket.Thier product might be reasonable but expensive, but their so called customer service might not as well be there. They are absolutely atrocious. For a so called International company this does their reputation no good whatsoever, still they don,t really care do they, they have £25.00 in their coffers, and I am stuck with a set of shaver blades that don,t fit?? I am fuming at the way I have been treated DO NOT BUY THEIR PRODUCTS ON THREAT OF BEING ROBBED."
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Posted 1 year ago
"Yes philips made me happy as i ordered floor lamp from their website philips.co.in and it was very good design wise, quality wise. The bulb used in that lamp was LED bulb which has high quality of light.."
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Posted 1 year ago
Philips is rated 1.80 based on 5 reviews

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