I really enjoy the PhoneSoap products. It's hard to tell whether it works considering bacteria is microscopic, but given my interactiosn with the customer service, I do trust them and therefore I trust the product. The only issue I had is with the homesoap. Even after troubleshooting it as prescribed by the customer service rep and the website, I found that it doesn't work (the bulbs don't turn on and the sanitation process doesn't start. I'm working to mail back the original and get a new product. One star off for the defective product (which admittedly happens with any product and company) and inconvenience caused by said deficiency.