“The package arrived with a huge delay, it was supposed to be arriving before Christmas but ended up at my house more than 14 days later.
Customer service is for the moment very bad as I have to explain my case again and again without anyone understanding and wanting to proceed to a refund.
As long as I’m not getting my money back this comment will remain on the website. 0/10 would absolutely not recommend.”
Hi there,
I’m so sorry for the delayed delivery and the trouble you’ve had with getting a refund. That isn’t the experience we want for our customers, and we do offer an extended return window for holiday orders for all customers within the US ! If you would like assistance with this, please reach out to our team and we wold be happy to help!
Thank you for bringing this to our attention, and we look forward to hearing from you!
Warm regards,
Team PhoneSoap
Hi there,
I’m truly sorry for the surprise duties and the frustration it caused. That isn’t the experience we want for our customers.
Please reach out with your order number and a brief description of the issue you faced at delivery. We’d like to review this with our shipping team and see what we can do to make it right and more clear for customers in the future.
Thank you for bringing this to our attention. We’ll use it to improve our checkout experience.
Best regards,
PhoneSoap Support
“This phone soap was purchased as a Christmas gift. I've had my phone soap for several years and love it. It gives me reasurance that my phone is free of germs. I have also ordered other items from Phone Soap in the past and am pleased with all of them.”
“The device itself s great, but the fact that it ships to Europe with a US plug and even the power plug adapter is not included is... surprising
Qi charging, though, is wonderful =)”
“I have used these products for a number of years. Not only do I love how they clean and care for my fabrics without additional chemicals, the employees are always helpful and the service is superb.”
“My second PhoneSoap arrived 8/21 after returning the first PhoneSoap 8/14. The first order arrived via USPS and was packaged well, upon opening the shipping package there was a sticker applied over the area where you open the box that read "For quality assurance, your unit has been opened and inspected at our U.S. facility", both orders had this sticker. The first order the unit itself had multiple light scratches and small gooey globs all over the unit, looked like the inspector was picking his nose while handling it. Return was rather painless however I was charged $10 plus to return. The return was much cleaner but when you open the unit there were 3 small blems on the inside where the paint was missing. I decide to keep instead of going through the hassel of returning it and paying another $10. The unit works as far as I can tell.”
Hi Brent,
Thank you so much for reaching out! For these exchanges of units that look used, we're happy to help and replace this at no cost under warranty. Please reach out to our team and we would be happy to look into this $10 shipping charge and assist with a free replacement!
Thank you!
PhoneSoap Support
“I had previously purchased two PhoneSoaps. I managed to drop one and break the lights, and the other just seemed to disappear. Dealing with phone soap was pleasant and seamless. The only problem was the delivery from UPS to Canada. I won't even mention the retaliatory tariffs imposed thanks to Trump.”
Hi Donald,
Thank you for sharing your thoughts with us! We're sorry to hear that you found the charging process for your iPhone confusing. Our goal is to make the experience as straightforward as possible, and we would love to help clarify any questions you have.
If you need assistance or guidance, please don’t hesitate to reach out to our support team at cs@phonesoap.com. We’re here to help!
Warm regards,
Team PhoneSoap
