“I called in on an issue I was having with the ionizining harp on my AirSoap air filter. I've had a couple of these filters for almost 10 years and they both have given great service - built well, quiet in operation, pulls dust/allergens out of the air very well and easy to clean. About a year ago, I got careless and snapped a wire on one of the ionizing arrays by pressing too hard while cleaning. PhoneSoap tech support did a great job in getting me a replacement part quickly. This year, after being in service for less than a year, the replacement array started exhibiting a rapid arcing taking place where it connected to the power pin at the back of the enclosure. I suspect the brass contacts in the replacement array were not making a solid connection to the pin so that a spark would jump the gap and sounding like the electric starter on a gas range. PhoneSoap tech support again arranged for me to get a new part very quickly but since the first replacement only came with a 90-day warranty I had to pay for that part again. Very happy with the staff at PhoneSoap but I am getting concerned that PhoneSoap is getting careless in the build quality of their spare parts.”
Hi there,
Thank you for sharing your experience. I’m glad to hear our support team got replacements to you quickly, though I’m sorry to learn you’re seeing rapid arcing with the replacement array and have concerns about build quality.
If you’d like our team to look into the replacement parts more closely, please contact us with your order details so we can review and assist as needed.
Warm regards,
Team PhoneSoap
Hi Alexis,
I'm sorry to hear the sterilizer isn’t working after replacing the power cord. Please reach out to our support team at cs@phonesoap.com with your order details so we can assist further, and help with a return for this power cord.
Warm regards,
Team PhoneSoap
“I think that disinfecting your phone on a routine basis is a very good idea. It is set down on surfaces that may or may not be clean, and then held up to your face near your mouth, nose, and eyes, which could ultimately transfer the germs on your phone into your body. You clean your hands when they’re dirty - why not do the same for your phone?”
“Very easy to instantly set up and use, the size is generous to fit any phone and yet it’s slim and compact to discreetly tuck away. Time will tell if it’s durable but so far it’s working well. 10 mins to clean is pretty reasonable and a secondary use is to vault away your device in the bedroom or during focus time.”
“received package, charge cord missing, Spoke to customer Service they suggested l purchase one on my own. They did reapond later but by then l did purchase a new cord. Not the best treatment”
“Customer service was not a good experience but after leaving a bad comment regarding the way my case was handled things started to improve and I got my money back in the end
I’ll leave 3 stars out of 5 because it was still very long to get that money back.”
Hi there,
I’m so sorry for the delayed delivery and the trouble you’ve had with getting a refund. That isn’t the experience we want for our customers, and we do offer an extended return window for holiday orders for all customers within the US ! If you would like assistance with this, please reach out to our team and we wold be happy to help!
Thank you for bringing this to our attention, and we look forward to hearing from you!
Warm regards,
Team PhoneSoap
Hi there,
I’m truly sorry for the surprise duties and the frustration it caused. That isn’t the experience we want for our customers.
Please reach out with your order number and a brief description of the issue you faced at delivery. We’d like to review this with our shipping team and see what we can do to make it right and more clear for customers in the future.
Thank you for bringing this to our attention. We’ll use it to improve our checkout experience.
Best regards,
PhoneSoap Support
“This phone soap was purchased as a Christmas gift. I've had my phone soap for several years and love it. It gives me reasurance that my phone is free of germs. I have also ordered other items from Phone Soap in the past and am pleased with all of them.”
“The device itself s great, but the fact that it ships to Europe with a US plug and even the power plug adapter is not included is... surprising
Qi charging, though, is wonderful =)”
“I have used these products for a number of years. Not only do I love how they clean and care for my fabrics without additional chemicals, the employees are always helpful and the service is superb.”
“My second PhoneSoap arrived 8/21 after returning the first PhoneSoap 8/14. The first order arrived via USPS and was packaged well, upon opening the shipping package there was a sticker applied over the area where you open the box that read "For quality assurance, your unit has been opened and inspected at our U.S. facility", both orders had this sticker. The first order the unit itself had multiple light scratches and small gooey globs all over the unit, looked like the inspector was picking his nose while handling it. Return was rather painless however I was charged $10 plus to return. The return was much cleaner but when you open the unit there were 3 small blems on the inside where the paint was missing. I decide to keep instead of going through the hassel of returning it and paying another $10. The unit works as far as I can tell.”
Hi Brent,
Thank you so much for reaching out! For these exchanges of units that look used, we're happy to help and replace this at no cost under warranty. Please reach out to our team and we would be happy to look into this $10 shipping charge and assist with a free replacement!
Thank you!
PhoneSoap Support
“I had previously purchased two PhoneSoaps. I managed to drop one and break the lights, and the other just seemed to disappear. Dealing with phone soap was pleasant and seamless. The only problem was the delivery from UPS to Canada. I won't even mention the retaliatory tariffs imposed thanks to Trump.”
Hi Donald,
Thank you for sharing your thoughts with us! We're sorry to hear that you found the charging process for your iPhone confusing. Our goal is to make the experience as straightforward as possible, and we would love to help clarify any questions you have.
If you need assistance or guidance, please don’t hesitate to reach out to our support team at cs@phonesoap.com. We’re here to help!
Warm regards,
Team PhoneSoap
