“I can't say enough wonderful things about the service I received. Excellent all around. The PhoneSoap is a Xmas gift and I'm looking forward to seeing it work! The courier service was excellent. Thank you so much for such a positive customer expereince. It's not always easy to get good service these days.”
“I had ordered a phonesoap basic: uv light sanitizer box, however the order never arrived, and I have not received any followup information regarding the missing order.”
Dear Jeff,
Thank you for your review! I'm truly sorry to hear that your order hasn't arrived and that you haven't received any follow-up information. We understand how disappointing this can be and appreciate your patience as we work to resolve this issue.
If you haven't done so already, please reach out to our support team, and we'll be glad to assist you with tracking down your order. Your satisfaction is very important to us, and we want to ensure you have a positive experience with PhoneSoap.
Best regards,
PhoneSoap Support
Dear Connie,
Thank you for your review! I’m sorry to hear that you haven't received your item yet. We understand that waiting for a package can be frustrating, and we appreciate your patience during this time.
If you have any questions or need assistance with tracking your order, please don’t hesitate to reach out. We're here to help and want to ensure you have a positive experience with PhoneSoap.
Best regards,
PhoneSoap Support
“Phone Soap is very easy to use to clean my iPhone Pro.
The light comes on the second time I close the lid, istead of the first.
It would be nice if a red light came on when the lid is closed to indicate that the phone is dirty, then the white light come on when the phone is clean. White light should have a timer so it doesn't stay on forever.”
“I had high hopes for the toothbrush soap. I actually had been in the market for the UV sanitizer for my toothbrush. This was pricey, but I love my phone soap and my home soap so I went for it and bought two. Upon opening it, something irritated my hand, triggering my latex allergy. So I plugged it in and went back to it today. I don’t know if it’s the packaging or the mechanism itself. But it triggered my hand again. I am so sad that I bought two. I’m gonna look into returning the unopened one. I’m really disappointed. I’m going to have to give this away, out of my house.”
Hi Kristin,
Thank you for your feedback, and I'm truly sorry to hear about your experience with the UV Toothbrush Sanitizer And Dryer. We understand how frustrating it must be to have an allergic reaction, especially after you've had such positive experiences with our other products.
We take your health and safety very seriously and your concerns are invaluable in helping us improve our offerings.
If you have any questions about the return process or need further assistance, please reach out. We’re here to help and want to ensure you have a better experience moving forward.
Best wishes,
PhoneSoap Support
“Have loved my Phone Soap device for years! Decided I could use two in my home. So simple to use and an attractive piece I don’t mind having put on my counter!”
“Bought the wireless charging that due to discount cannot be returned, but the website never mentioned anything about how it is unable to charge iPhone 14 and above… misleading sales to remove product. I reached out, was told I could not return and they were sorry- sorry doesn’t fix the charging issue!”
“We like our Phone Soap! Considering how frequently we use our phones and watches it is important for us to make sure they are germ free. This is our second phone soap as our 1st unit stopped working after 4 years, this not a negitive it was just used frequently.”
Dear Reviewer,
Thank you so much for taking the time to share your feedback on PhoneSoap. We greatly appreciate your dedication in discussing your experience with our product.
We sincerely apologize for the inconvenience caused by the slow shipping. We understand that timely delivery is crucial, and we deeply regret any frustration you may have experienced. Rest assured that we are actively looking into this matter and taking steps to improve our shipping process.
Thank you once again for your feedback and for choosing PhoneSoap. We genuinely appreciate your support, and we look forward to serving you better in the future.
Warm regards,
Phonesoap support.
“I made my first purchase from PhoneSoap. The item ordered is cheap in appearance and function. Would not recommend. The item was not priced fair. Not recommended to others to order from the company.”
Dear Laura,
Thank you sincerely for taking the time to provide us with your valuable feedback regarding your recent purchase from PhoneSoap. We truly appreciate your honesty and openness in sharing your experience with us.
First and foremost, we apologize for the disappointment you encountered with the appearance and function of the item you ordered. We understand how frustrating it can be when expectations are not met. Please know that this is not the experience we aim to deliver to our customers.
In regards to the pricing of the item, we apologize if it did not align with your expectations. We always strive to offer fair and competitive pricing, and we appreciate you bringing this to our attention.
We truly value your opinion and want to make things right for you. To do so, we would greatly appreciate it if you could provide us with further details on the specific issues you encountered. This information will help us address the problem and find the best possible solution.
Once again, we are sorry for any inconvenience caused and genuinely appreciate your feedback. We are always looking for ways to improve our products and services, and your input is exceptionally valuable in helping us achieve this.
If there is anything else you would like to share or discuss with us, please do not hesitate to reach out.
Thank you,
Phonesoap support.
“I've been buying PhoneSoap since my daughter gave me one for Christmas years ago and I would still buy another one as I did just recently. I gave one to my sister for her 70th birthday and she uses it almost daily. It's such a fantastic product, I love it!”
Dear Danny,
Thank you so much for taking the time to share your experience with PhoneSoap. We truly appreciate your feedback and want you to know how grateful we are to have customers like you who go the extra mile to help us improve.
We sincerely apologize for the inconvenience you faced with our Customer Service phone number. Our team works hard to provide reliable and efficient support. At this time, our customer service department is focusing on better assisting our customers through the chat feature on our website phonesoap.com, and our email cs@phonesoap.com.
Please reach back out to us; we would be happy to assist you with any questions or concerns you may have!
Thank you,
Phonesoap support.
