“I have used these products for a number of years. Not only do I love how they clean and care for my fabrics without additional chemicals, the employees are always helpful and the service is superb.”
“My second PhoneSoap arrived 8/21 after returning the first PhoneSoap 8/14. The first order arrived via USPS and was packaged well, upon opening the shipping package there was a sticker applied over the area where you open the box that read "For quality assurance, your unit has been opened and inspected at our U.S. facility", both orders had this sticker. The first order the unit itself had multiple light scratches and small gooey globs all over the unit, looked like the inspector was picking his nose while handling it. Return was rather painless however I was charged $10 plus to return. The return was much cleaner but when you open the unit there were 3 small blems on the inside where the paint was missing. I decide to keep instead of going through the hassel of returning it and paying another $10. The unit works as far as I can tell.”
Hi Brent,
Thank you so much for reaching out! For these exchanges of units that look used, we're happy to help and replace this at no cost under warranty. Please reach out to our team and we would be happy to look into this $10 shipping charge and assist with a free replacement!
Thank you!
PhoneSoap Support
“I had previously purchased two PhoneSoaps. I managed to drop one and break the lights, and the other just seemed to disappear. Dealing with phone soap was pleasant and seamless. The only problem was the delivery from UPS to Canada. I won't even mention the retaliatory tariffs imposed thanks to Trump.”
Hi Donald,
Thank you for sharing your thoughts with us! We're sorry to hear that you found the charging process for your iPhone confusing. Our goal is to make the experience as straightforward as possible, and we would love to help clarify any questions you have.
If you need assistance or guidance, please don’t hesitate to reach out to our support team at cs@phonesoap.com. We’re here to help!
Warm regards,
Team PhoneSoap
Hi there,
Thank you so much for reaching out! I'm so sorry to hear that you didn't receive a reponse! We would be happy to exchange this. Please reach out to me directly at cs@phonesoap.com and ask for Daphne. I would be happy to help!
PhoneSoap Support
“Automated system does not work well. I was initially told my return/exchange was denied. This was an error in the process of the application and or timing.
After unnecessary time spent chatting with agents that disappeared in the middle of the chat. I eventually received my exchange delivered slowly like the original.
If the new one fails I will simply throw it in the trash. regards.”
Hi there,
Thank you so much for reaching out! I'm so sorry that you had difficulty with this system! We would be happy to help with this and would love to learn more about the issues with our system so that we can fix this moving forward. Please reach out to our team and we would be happy to help!
PhoneSoap Support
“Overall pleased with it. I have the nicer PhoneSoap Pro for home use and bought this PhoneSoap Basic one for my office at work. They mean basic. I wasn't expecting the plastic "hammock" sheet for supporting the phone. It works, but seems much flimsier than the glass to support the phone. You can see the thickness differences in the cutaway photos on the website, but there was nothing indicating this difference if you didn't know what you were looking for in the comparison chart or product descriptions. Otherwise, it should be fine for my needs.”
“We have owned a PhoneSoap for several years. We had purchased one for our daughter and now one for our son. During COVID it got used on an almost daily basis, giving us peace of mind. We've "slipped" to less often but still use it frequently - especially with grandkids in the mix who seem to have constant runny noses! I love how easy it is to use and that it takes a mere 10 minutes to have a germ-free phone.”
“I can't say enough wonderful things about the service I received. Excellent all around. The PhoneSoap is a Xmas gift and I'm looking forward to seeing it work! The courier service was excellent. Thank you so much for such a positive customer expereince. It's not always easy to get good service these days.”
