“Automated system does not work well. I was initially told my return/exchange was denied. This was an error in the process of the application and or timing.
After unnecessary time spent chatting with agents that disappeared in the middle of the chat. I eventually received my exchange delivered slowly like the original.
If the new one fails I will simply throw it in the trash. regards.”
Hi there,
Thank you so much for reaching out! I'm so sorry that you had difficulty with this system! We would be happy to help with this and would love to learn more about the issues with our system so that we can fix this moving forward. Please reach out to our team and we would be happy to help!
PhoneSoap Support
“I had ordered a phonesoap basic: uv light sanitizer box, however the order never arrived, and I have not received any followup information regarding the missing order.”
Dear Jeff,
Thank you for your review! I'm truly sorry to hear that your order hasn't arrived and that you haven't received any follow-up information. We understand how disappointing this can be and appreciate your patience as we work to resolve this issue.
If you haven't done so already, please reach out to our support team, and we'll be glad to assist you with tracking down your order. Your satisfaction is very important to us, and we want to ensure you have a positive experience with PhoneSoap.
Best regards,
PhoneSoap Support
Dear Connie,
Thank you for your review! I’m sorry to hear that you haven't received your item yet. We understand that waiting for a package can be frustrating, and we appreciate your patience during this time.
If you have any questions or need assistance with tracking your order, please don’t hesitate to reach out. We're here to help and want to ensure you have a positive experience with PhoneSoap.
Best regards,
PhoneSoap Support
“I had high hopes for the toothbrush soap. I actually had been in the market for the UV sanitizer for my toothbrush. This was pricey, but I love my phone soap and my home soap so I went for it and bought two. Upon opening it, something irritated my hand, triggering my latex allergy. So I plugged it in and went back to it today. I don’t know if it’s the packaging or the mechanism itself. But it triggered my hand again. I am so sad that I bought two. I’m gonna look into returning the unopened one. I’m really disappointed. I’m going to have to give this away, out of my house.”
Hi Kristin,
Thank you for your feedback, and I'm truly sorry to hear about your experience with the UV Toothbrush Sanitizer And Dryer. We understand how frustrating it must be to have an allergic reaction, especially after you've had such positive experiences with our other products.
We take your health and safety very seriously and your concerns are invaluable in helping us improve our offerings.
If you have any questions about the return process or need further assistance, please reach out. We’re here to help and want to ensure you have a better experience moving forward.
Best wishes,
PhoneSoap Support
“Bought the wireless charging that due to discount cannot be returned, but the website never mentioned anything about how it is unable to charge iPhone 14 and above… misleading sales to remove product. I reached out, was told I could not return and they were sorry- sorry doesn’t fix the charging issue!”
Dear Danny,
Thank you so much for taking the time to share your experience with PhoneSoap. We truly appreciate your feedback and want you to know how grateful we are to have customers like you who go the extra mile to help us improve.
We sincerely apologize for the inconvenience you faced with our Customer Service phone number. Our team works hard to provide reliable and efficient support. At this time, our customer service department is focusing on better assisting our customers through the chat feature on our website phonesoap.com, and our email cs@phonesoap.com.
Please reach back out to us; we would be happy to assist you with any questions or concerns you may have!
Thank you,
Phonesoap support.
Dear [Reviewer],
Thank you so much for taking the time to provide your valuable feedback regarding your experience with PhoneSoap. We truly appreciate your dedication to sharing your thoughts, as it helps us improve our services.
We would first like to extend our sincerest apologies for any inconvenience or frustration our customer service may have caused you. We understand that a positive interaction with our team is crucial, and we deeply regret that we fell short of your expectations in this regard.
To make things better, we would love to hear more about the specific issues you encountered with our customer service. By understanding the details, we can address any flaws in our process and ensure that such incidents do not occur again in the future.
Your input is extremely important to us, and we would greatly appreciate an opportunity to discuss your experience further. If you would be open to sharing more information, we kindly request you to reach out to our customer service department at cs@phonesoap.com. Our dedicated team will be more than willing to listen and work towards resolving any unresolved concerns you may have.
Once again, we sincerely apologize for any inconvenience caused, and we hope to have the chance to regain your trust. Thank you for your support and for being a valued customer.
Warm regards
Phonesoap support.
“I ordered my 3rd phonesoap and, unfortunately, it just did not work right out of the box.
I started a return and got a replacement immediately.
I got the replacement but it has been a week and I have still not gotten an approval on the return.
I called to follow-up since I fear that I would get charged again for the replacement unit. The phone number just had a recording which asked me to just send them an email or chat with them.
The chat was initially, again, automated and of no help.
I finally got a "live person" but exchanging messages with her was very slow. It was clear that she was juggling multiple chats at the same time!
For the price of their product, this is totally unacceptable and not customer friendly at all!”
Dear Heinzel, Thank you so much for taking the time to provide us with your feedback on your recent experience with PhoneSoap. We truly appreciate your honesty and willingness to share your thoughts with us.
Firstly, we would like to apologize for the inconvenience you have faced with your third PhoneSoap. We understand how frustrating it can be when a product does not work as expected right out of the box. However, we are glad to hear that you received a replacement promptly.
We deeply apologize for the delay you experienced in getting approval for the return of the faulty unit. We understand how important it is to have a seamless return process, and we apologize for any confusion or frustration this may have caused.
We also apologize for any inconvenience caused by our automated chat system. We strive to provide efficient and personalized customer support, and it is disheartening to hear that it fell short of your expectations. We appreciate your patience in dealing with our representative who was handling multiple chats simultaneously.
We want you to know that we take your feedback seriously and are committed to improving our customer service. Our aim is to rectify these issues and ensure that you have a seamless experience with PhoneSoap in the future.
Please let us know if there is anything specific we can do to make things better for you. Your satisfaction is of utmost importance to us, and we want to ensure that you are completely satisfied with your PhoneSoap product and our service.
Once again, thank you for bringing these matters to our attention. We value your feedback and appreciate your support. If you have any further questions or concerns, please do not hesitate to reach out to us.
Warm regards,
Phonesoap support.
“This is the second unit i've purchased - the first one died and now the second one does not even turn on - i wrote to customer service - no one got back to me - i dont understand how this company is still in business”
Hi there,
Thank you for reaching out! We apologize for the delays over the holiday season and do offer an extended return window for all units purchased during the holidays.
Here is the link: https://www.phonesoap.com/apps/redo/returns-portal
Please let us know if you have any questions, and we would be happy to help!
Hi there,
We apologize for our delays in response during the busy holiday season! Our team will get back to you as soon as possible.
Thank you for your patience!
PhoneSoap Support
“I really enjoy the PhoneSoap products. It's hard to tell whether it works considering bacteria is microscopic, but given my interactiosn with the customer service, I do trust them and therefore I trust the product. The only issue I had is with the homesoap. Even after troubleshooting it as prescribed by the customer service rep and the website, I found that it doesn't work (the bulbs don't turn on and the sanitation process doesn't start. I'm working to mail back the original and get a new product. One star off for the defective product (which admittedly happens with any product and company) and inconvenience caused by said deficiency.”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
“Ordered it and they don’t have any on hand. Once again the say the are being held up by border customs. Then don’t sell them till you have them in stock. I have asked for a refund but will likely file a claim with my bank. Great product horribile company.”
Hi Lisa,
Thank you so much for reaching out! We apologize for the current delays and I see that this refund has been processed. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Christine,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi there,
Thank you so much for reaching out to us! We truly apologize for the inconvenience, however, all international sales are final. This is noted on our site before the customer proceeds to check out.
We apologize for any inconvenience this may cause, and thank you for your understanding!
Please let us know at cs@phonesoap.com if you have any questions!
PhoneSoap Support
“The phone number does nothing more than refer you to online chat. The online chat doesn’t work. They don’t answer their email. We received the wrong product and can get no help. What terrible customer service!”
“Not happy with the product at all. I thought there were 6 lights and it took 5 minutes. I wouldn't have bought it . Only 1 light on top and bottom. The bars on the sides are not lights like I thought.
UPDATE :JULY 23- Red light ended up ruining it. So now I have no cleaner. saving for the Phone soap pro now. I ended up liking the product after my initial review. But I guess I used it too much or something.”
Thank you so much for reaching out! We're so sorry for this confusion! Please reach out to CS@phonesoap.com, and we would be happy to help!
PhoneSoap Support
