“While I received what I believe is a great product, PhoneSoap is lacking in accessibility. I am interested in another product and I have several questions. I am unable to find a customer service telephone number anywhere on the website. I am not interested in a chat session. I am not interested in corresponding via email. I am sure PhoneSoap knows their competitors offer contact by telephone. The only reason I didn't give five stars and most likely will not recommend PhoneSoap is that there is no way to speak to a person.”
Dear Reviewer,
Thank you so much for taking the time to share your valuable feedback about PhoneSoap! We truly appreciate your support and for choosing our product.
Currently, our customer service department focuses on better assisting our customers through the chat feature on our website phonesoap.com, and our email cs@phonesoap.com. We sincerely apologize for this. However, rest assured that we are here to help with any questions or concerns and strive to provide exceptional customer service!
We are here to help and would love to ensure that you have the best possible experience with PhoneSoap.
Thank you once again for your review and for being a valued customer. We sincerely look forward to serving you again in the future!
Best regards,
Phonesoap support.
“The customer support was good but was only chat or e-mail, no phone contact -- which I thought could have expedited things. Also, I never got an answer about powering my PhoneSoap with a USB cable as a workaround.”
Dear Reviewer, Thank you so much for taking the time to share your feedback on PhoneSoap! We truly appreciate your thoughts and are thrilled to hear that you had a positive overall experience with our product.
We pride ourselves on providing excellent customer satisfaction, and we are glad that we were able to meet your expectations. It's fantastic to know that our efforts to make customers happy are paying off.
If you ever have any further questions or need assistance with your PhoneSoap or any other products, please don't hesitate to reach out. Our friendly customer support team is always here to help!
Once again, thank you for choosing PhoneSoap. We value your support and look forward to serving you in the future.
Warm regards,
Phonesoap support.
“The HomeSoap is too small to fit my 15" MacBook Air. It would be nice if it was just a few inches bigger, especially as they advertise it fits most laptops. Also, beware of their promotions. I ordered it during their pre-Black Friday event. I assumed as they were calling it this, it would be the same as their Black Friday event. It almost was, but in Black Friday they also offered free shipping with a 60% discount. During the pre-Black Friday event, it was just a 60% discount. It therefore cost me $20 more by ordering early even though the promotion said best sale of the year. Do not be fooled by what they say and always wait at least until the actual sale, not the presale.”
Hi there,
I'm so sorry to hear about this! Please reach out to our cs team, and we would be happy to help with any questions!
Thank you for your patience!
PhoneSoap Support
Hi Gwyn,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
