Hi there,
We apologize for our delays in response during the busy holiday season! Our team will get back to you as soon as possible.
Thank you for your patience!
PhoneSoap Support
“I ordered 4 phone soaps and received them timely. One of the 4 did not work. After discussing online with customer service determined it needed to be exchanged. I had to pay shipping to send it back for exchange. I received the replacement phone soap which worked great. I also received a free screen cleaner which was much appreciated. I would have preferred to talk to someone on the phone since I am old school, but I have to say that the company does take care of customers. I am pleased with the product!”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience, and please let us know if there's anything else we can do for you!
PhoneSoap Support
“I really enjoy the PhoneSoap products. It's hard to tell whether it works considering bacteria is microscopic, but given my interactiosn with the customer service, I do trust them and therefore I trust the product. The only issue I had is with the homesoap. Even after troubleshooting it as prescribed by the customer service rep and the website, I found that it doesn't work (the bulbs don't turn on and the sanitation process doesn't start. I'm working to mail back the original and get a new product. One star off for the defective product (which admittedly happens with any product and company) and inconvenience caused by said deficiency.”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
“The HomeSoap is too small to fit my 15" MacBook Air. It would be nice if it was just a few inches bigger, especially as they advertise it fits most laptops. Also, beware of their promotions. I ordered it during their pre-Black Friday event. I assumed as they were calling it this, it would be the same as their Black Friday event. It almost was, but in Black Friday they also offered free shipping with a 60% discount. During the pre-Black Friday event, it was just a 60% discount. It therefore cost me $20 more by ordering early even though the promotion said best sale of the year. Do not be fooled by what they say and always wait at least until the actual sale, not the presale.”
Hi there,
I'm so sorry to hear about this! Please reach out to our cs team, and we would be happy to help with any questions!
Thank you for your patience!
PhoneSoap Support
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
“I have purchased numerous PhoneSoap products over the years gifted a number of them all are high quality do their intended job of sanitizing flawlessly. Always easy to order and fast delivery.”
“The item arrived in a timely manner. Bigger than I anticipated. Finally figured out what it meant to "push the button" to switch from auto to manual mode. My prrevious Phonesoad only lasted about a year. I like the concept and am hopeful this one will last longer.”
“I have purchased several phone soaps not only for family, but also for friends. I saw phone soap on Shark Tank and immediately ordered one. I am a clean freak and admit it. I really do think our phones carry germs. Our phones are in our hands constantly and we lay them down anywhere. Thank you Phone Soap.”
“I have had 2 Homesoaps--both stationary after setup, with very careful and minimal use, and neither are functioning. One I had on reserve for over a year, and used only twice before stopped working. Will NEVER buy one of these again. Much better success with the PhoneSoap machines, however.”
“PhoneSoap customer service was efficient and friendly. I have several phonesoap, homesoap and airsoap. We use all of them. My mom lives with me and at 91 I believe the one PhoneSoap products help keep her healthy and safe. I received the filters and our AirSoap is back up and running 😃”
Hi Gwyn,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
“Ordered it and they don’t have any on hand. Once again the say the are being held up by border customs. Then don’t sell them till you have them in stock. I have asked for a refund but will likely file a claim with my bank. Great product horribile company.”
Hi Lisa,
Thank you so much for reaching out! We apologize for the current delays and I see that this refund has been processed. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Christine,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi there,
Thank you so much for reaching out to us! We truly apologize for the inconvenience, however, all international sales are final. This is noted on our site before the customer proceeds to check out.
We apologize for any inconvenience this may cause, and thank you for your understanding!
Please let us know at cs@phonesoap.com if you have any questions!
PhoneSoap Support
