“Ordered it and they don’t have any on hand. Once again the say the are being held up by border customs. Then don’t sell them till you have them in stock. I have asked for a refund but will likely file a claim with my bank. Great product horribile company.”
Hi Lisa,
Thank you so much for reaching out! We apologize for the current delays and I see that this refund has been processed. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Christine,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi there,
Thank you so much for reaching out to us! We truly apologize for the inconvenience, however, all international sales are final. This is noted on our site before the customer proceeds to check out.
We apologize for any inconvenience this may cause, and thank you for your understanding!
Please let us know at cs@phonesoap.com if you have any questions!
PhoneSoap Support
“The phone number does nothing more than refer you to online chat. The online chat doesn’t work. They don’t answer their email. We received the wrong product and can get no help. What terrible customer service!”
“We have a phonesoap an have had one for a while. We purchase a phonesoap as each grandchild heads off to college. So needless to say, we are very pleased with this product an it's service.”
“This is the second time I have ordered PhoneSoap. I go them at Christmas time and gave them to my children and grandchildren. They loved them as well as me. I ran out so figured they did too , so that is why I got the bundle of them. So reasonably priced too.”
“I bought this as a gift for my daughter. She saw the phone soap that I keep in my car and use when I travel. She liked It so much I bought one for her birthday.”
“Not happy with the product at all. I thought there were 6 lights and it took 5 minutes. I wouldn't have bought it . Only 1 light on top and bottom. The bars on the sides are not lights like I thought.
UPDATE :JULY 23- Red light ended up ruining it. So now I have no cleaner. saving for the Phone soap pro now. I ended up liking the product after my initial review. But I guess I used it too much or something.”
Thank you so much for reaching out! We're so sorry for this confusion! Please reach out to CS@phonesoap.com, and we would be happy to help!
PhoneSoap Support
