I would never recommend this company when purchasing a reconditioned phone. I received my phone and had 43 days of use from it before I encountered issues. The staff were very unhelpful when I contacted them to report the damage. I eventually sent the phone back to them for the technicians to diagnose the issue. I was told it has extensive water damage and that they would not repair it according to the warranty guidelines In my hands this phone was never in contact with extensive amounts of water-it was used according to the instructions and warranty attached. They have therefore accused me of lying about how I used this phone. Phonebot have declined to replace this phone and I now have a $300 phone that is useless. I have sent a complaint to the Victorian Consumer Affairs to have this issue resolved. I requested a replacement phone and instead I was offered a $50 discount on my next phone purchase from them.