Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,591 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with purchase product and the service. thanks very much”

Helpful Report

(Reservoir, 3073) -

“all great. Quick delivery, as described 👍”

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(Reservoir, 3073) -

“Very friendly, prompt delivery. Received as advertised.”

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(Reservoir, 3073) -

“Great price, quick delivery and good communication. Highly recommended A+++”

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(Reservoir, 3073) -

“𝐈𝐧 𝐮𝐫𝐠𝐞𝐧𝐭 𝐧𝐞𝐞𝐝 𝐨𝐟 𝐚 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐡𝐚𝐜𝐤𝐞𝐫 𝐭𝐨 𝐫𝐞𝐜𝐨𝐯𝐞𝐫 𝐲𝐨𝐮𝐫 𝐥𝐨𝐬𝐭 𝐨𝐫 𝐬𝐭𝐨𝐥𝐞𝐧 𝐜𝐫𝐲𝐩𝐭𝐨𝐜𝐮𝐫𝐫𝐞𝐧𝐜𝐲, 𝐢𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐞 𝐚 𝐬𝐮𝐬𝐩𝐞𝐜𝐭𝐞𝐝 𝐜𝐡𝐞𝐚𝐭𝐢𝐧𝐠 𝐩𝐚𝐫𝐭𝐧𝐞𝐫, 𝐡𝐚𝐜𝐤 𝐰𝐞𝐛𝐬𝐢𝐭𝐞𝐬, 𝐜𝐥𝐨𝐧𝐞 𝐩𝐡𝐨𝐧𝐞𝐬, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐫𝐞𝐝𝐢𝐭 𝐬𝐜𝐨𝐫𝐞𝐬, 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞? 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐭𝐨 𝐇𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦 𝐭𝐡𝐞𝐲 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐭𝐨𝐩 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐣𝐨𝐛. 𝐇𝐞𝐫𝐞 𝐢𝐬 𝐭𝐡𝐞𝐢𝐫 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@ 𝐆𝐌𝐀𝐈𝐋. 𝐂𝐎𝐌) 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐚𝐩𝐩 𝐨𝐧𝐥𝐲 +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

Helpful Report

“Well this is the 4th phone I've purchased from these guys - prices are good - but there are other similar refirb phone shops around - unfortantly they are very slow at replying to messages - I had a issue with my previous order also - you think I would've learned... this will be my last order with these guys - we also are a small business - my order was a Galaxy S21 5g - it took a week to get to me and I paid express - I purchased from the November Black Friday Sale and it should have been an extra $25 off the phone - which they did not do. It Notified them but no replys - Very dissapointing”

Helpful Report

(Reservoir, 3073) -

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience caused. We understand that express shipping was bought and added on your order, but unfortunately, interstate express delivery to Queensland occasionally takes longer than expected, and we regret that this impacted your experience. Regarding the $25 Black Friday discount, we have now processed this amount, and it should reflect in your account shortly. We truly appreciate your patience as we worked to resolve this matter. We kindly request that you reconsider your review, as it helps us grow and serve you better in the future. Thank you once again for your understanding, and we hope to have the opportunity to restore your trust in us. Kind regards, Shazz CM Manager – Phonebot

“Excellent... .. Fast Hassle Free Service from Phonebot 🤗”

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(Reservoir, 3073) -

“Purchased a refurbished pair of AirPods for $89.00. Apple AirPods first gen grade B. In perfect condition, come with a 6 month warranty. Excellent company. Recommend”

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(Reservoir, 3073) -

“Good communication and fast delivery, pricing is competitive, quality products”

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(Reservoir, 3073) -

“0 Stars - do not buy from this seller the items are inferior and customer service will make up information to ensure your warranty is voided. I purchased an Apple Watch Nike Series 6 and within a week it was broken due to water damage after wearing it in the shower, my Series 3 I wore swimming for years and never an issue. Absolutely unhelpful and unacceptable, I have just spent $337 and I have nothing to show for it.”

Helpful Report

Thank you for your feedback, Ryan. We initially considered making an exception for your case; however, upon further review, we found significant evidence of liquid damage in your Apple Watch Series 6. This, combined with the manufacturer’s guidelines stating that water resistance naturally degrades over time, especially in older or refurbished models, made it clear that proceeding with a refund or replacement would be against our principles. We sincerely apologize for raising your expectations earlier and hope you can understand that our hands are tied in this matter. As a goodwill gesture, we’ve offered a discount for future purchases, and your watch will be safely returned to you with a tracking number provided upon dispatch. If you have any further questions, feel free to contact us directly. Kind regards, Shazz CX Manager - Phonebot

“Great to deal with and fast delivery”

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(Reservoir, 3073) -

“After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback. We understand your that it was advertised as 90% but you phone's 88% battery health is within the acceptable range for refurbished devices, plus we offered a replacement to meet your expectations. We regret any inconvenience this caused, as we know switching devices isn’t always ideal. Please know that if the battery health becomes an issue during your warranty period, we’re here to assist with a complimentary replacement. This isn’t about refusing a refund but about maintaining a service standard we believe is reliable and fair. We appreciate your understanding and remain committed to supporting you. Kind regards, Shazz CM Manager – Phonebot

“I purchased a Series 6 Apple Watch for my Father. Although it has been refurbished, you would not know. It's in impeccable condition and came with a watch band. I got daily updates on expected delivery and my package came within 3 days, which is fantastic as we live in country Victoria. It is my first purchase from this Company and I've no hesitation in recommending this Company to family and friends.”

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(Reservoir, 3073) -

“Phone is good for my needs. All works fine! Thanks”

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(Reservoir, 3073) -

“Great product choice. Easy to deal with. Watch came in a new presentation box plus a new charger. Would definately recommend Phonebot”

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(Reservoir, 3073) -

“Great product and service. With tracking details”

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(Reservoir, 3073) -

“The staff are friendly and very helpful and their products are topnotch!”

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(Reservoir, 3073) -

“Phone condition was exactly as described. Perfect and thank you.”

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(Reservoir, 3073) -

“Products good but my BRAND NEW WATCH was packaged in a thin garbage bag like satchel. No padding, not taped, not secured, box arrived heavily damaged. Told phone bot it's a bit glitchy and haven't heard back from last email.”

Helpful Report

(Reservoir, 3073) -

Dear Mel, Thank you for taking the time to share your feedback. We sincerely apologize if you felt there was a lack of communication from our side. However, upon reviewing our previous conversations, we notice that we’ve been actively assisting you and awaiting your response regarding the issue. In your last email, you mentioned that you would monitor the watch and let us know if any further problems arise. We appreciate your proactive approach and remain committed to resolving any issues you may face with your device. Please rest assured that we prioritize customer satisfaction and are here to assist you at every step. If there’s anything further you’d like us to address, please feel free to reply to our email or reach out to us at support@phonebot.com.au. We’ll make sure to resolve your concerns promptly. Warm regards, Shaz CM Manager – Phonebot

“Good service arrived very well packed.”

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(Reservoir, 3073) -

Phonebot is rated 4.6 based on 3,591 reviews