Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 4,055 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Legitimate and honest company. Their description of the phone was spot on. Will buy from them again, and have already recommended them to others. A friend has purchased from them since I received my phone.”

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(Reservoir, 3073) -

“Great phone and good value - thank you. Only negative is a slow postal service.”

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(Reservoir, 3073) -

“Good Prices and Quick Delivery”

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(Reservoir, 3073) -

“Excellent service”

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(Reservoir, 3073) -

“I’ve purchased three devices through Phone Bot now, and every transaction has been completely seamless. The company is fantastic to work with, and every single device has arrived in brilliant condition. Highly recommend!”

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(Reservoir, 3073) -

“My experience: I ordered an older ipad keyboard and was sent the wrong keyboard (error at Phonebot's end). Initially when I raised a case I was very concerned about the company's legitimacy but once the situation was made clear to them they were very responsive indeed. I was contacted by both email and phone so I then felt reassured. I returned the incorrect keyboard (at no cost to myself) to Phonebot in Melbourne, which was received on the Friday, and very shortly after the weekend my money was fully refunded via PayPal. I can attest that this company is legitimate and has customer service and satisfaction at the forefront of their principles and practice. Thank you Phonebot for resolving my issue.”

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(Reservoir, 3073) -

“Prices were competitive and respond to emails.”

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(Reservoir, 3073) -

“The iPad Air 3 was as described, came in the post very well packaged and I’m happy. Phonebot is highly recommended”

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(Reservoir, 3073) -

“Prompt delivery and a good phone. Price was great too!”

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(Reservoir, 3073) -

“Very good dealing”

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(Reservoir, 3073) -

“Great experience from selecting the iPad I required to the speed it was delivered.”

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(Reservoir, 3073) -

“Phone arrived pretty quickly and the condition of the phone is great, First time buying a phone online but I felt comfortable with the 12 month warranty that it was a safe purchase.”

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(Reservoir, 3073) -

“Phonebot was amazing to deal with...fast and easy to order from...fast delivery and my phone is exactly what was described! Highly recommend to anyone looking for a new phone at a fabulous price!”

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(Reservoir, 3073) -

“dissapointed as not even basic instructions supplied to set up my first iphone”

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(Reservoir, 3073) -

“Refurbished S23 working well! Thanks!”

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(Reservoir, 3073) -

“Phone lost in the post. Posted 10 August. Multiple enquiries, no response. Escalated with Australia Post on 30 August.”

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(Reservoir, 3073) -

“The device was deliver in time. The quality was very good as expected, battery life is very good. No complaints at all. Phonebot delivered what they promised. This is the 3rd time I buy pre-loved phones from them.”

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(Reservoir, 3073) -

“Very easy to deal with, the website is easy to navigate.”

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(Reservoir, 3073) -

“I have purchased products from PHONEBOT several times and the service is always fast and efficient without any problems. I would highly recommend.”

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(Reservoir, 3073) -

“Good product, arrived promptly, well packaged and exactly as described. Huge saving over buying new when wanting to replace a damaged model.”

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(Reservoir, 3073) -

Phonebot is rated 4.6 based on 4,055 reviews