Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,692 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only thing I found annoying was it wasn't in English first. Otherwise was works well.”

Helpful Report

(Reservoir, 3073) -

Hi Susan, Thank you for your review! We're glad to hear that your deviceis working well for you. We appreciate your feedback regarding the language preference and will certainly take it into consideration for improving our service. If you have any other comments or need assistance, please feel free to reach out at support@phonebot.com.au. We're here to help! Best regards, Team Phonebot

“The condition of the phone exceeded my expectation. I’m very happy with my purchase from Phonebot.”

Helpful Report

(Reservoir, 3073) -

Hi Sue, Thank you for your fantastic review! We're so pleased to hear that the condition of your phone exceeded your expectations. Your happiness with your purchase is our top priority! If you have any questions or need support in the future, don’t hesitate to reach out at support@phonebot.com.au. We're always here to help! Best regards, Team Phonebot

“Good product, very good communication and service”

Helpful Report

(Reservoir, 3073) -

“This is the third time I have bought from Phonebot over the past 3 years( 2x iphones + ipad). All products arrived promptly in excellent condition and as described. Have had no problems with the devices.”

Helpful Report

(Reservoir, 3073) -

Hi Brian, Thank you for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with your purchases from Phonebot. It’s great to know that all your devices arrived promptly and in excellent condition. Your continued trust in us means a lot! If you need anything in the future or have further feedback, don’t hesitate to reach out to us at support@phonebot.com.au. We're always here to help! Best regards, Team Phonebot

“Great service.”

Helpful Report

(Reservoir, 3073) -

Hi Larissa, Thank you for your fantastic review! We're so pleased to hear that you experienced great service with us. Your satisfaction is our top priority and your feedback encourages us to keep delivering the best. If you need any assistance or have more feedback in the future, don’t hesitate to reach out at support@phonebot.com.au. We're always here to help! Best regards, Team Phonebot

“Thank you, great communication and service”

Helpful Report

(Reservoir, 3073) -

“Thank you for your service. Product was delivered fast and great quality. Highly recommend”

Helpful Report

(Reservoir, 3073) -

Hi Joanna, Thank you for your fantastic review! We’re thrilled to hear that you received your product quickly and that you’re pleased with the quality. Your recommendation truly means a lot to us! If you have any questions or need further assistance, don’t hesitate to reach out at support@phonebot.com.au. We're always here to help! Best regards, Team Phonebot

“Phone was in new condition! Great service and delivery!”

Helpful Report

(Reservoir, 3073) -

Hi Sharoon, Thank you for your amazing review! We're delighted to hear that your phone was in new condition and that you had a great experience with our service and delivery. Your satisfaction is what drives us! If you have any questions or need assistance in the future, don't hesitate to reach out at support@phonebot.com.au. We're here for you! Best regards, Team Phonebot

“Received the phone within 3 days. As discribed and looks brand new. Saved heaps on the cost of a new phone. Sure, it's not the latest iphone model but near enough. Thanks Phonebot.”

Helpful Report

(Reservoir, 3073) -

Hi Robyn, Thank you for your fantastic review! We're so glad to hear that your phone arrived quickly and in excellent condition. It's great to know you saved some money while still getting a high-quality device. If you have any questions or need assistance in the future, don’t hesitate to reach out to us at support@phonebot.com.au. We're here to help! Best regards, Team Phonebot

“Excellent product, seems perfectly new, fast delivery”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your fantastic review! We’re thrilled to hear that you received an excellent product and that it feels like new. Fast delivery is something we pride ourselves on, and it’s great to know we met your expectations. If you have any questions or need assistance down the line, don't hesitate to reach out at support@phonebot.com.au. We’re here to help! Best regards, Team Phonebot

“I’m totally delighted with my 11 Pro Max. It’s in excellent condition and arrived with 2 free phone cases. I didn’t have to wait long after placing my order and I was kept informed of shipment.”

Helpful Report

(Reservoir, 3073) -

Hi Claire, Thank you for your wonderful review! We're thrilled to hear that you’re delighted with your 11 Pro Max and that it arrived in excellent condition with the added bonus of free phone cases. We strive to keep our customers updated throughout the shipping process, and it’s great to know you appreciated that. If you need any assistance or have further feedback, don’t hesitate to reach out to us at support@phonebot.com.au. We're here for you! Best regards, Team Phonebot

“Very happy with the Apple Watch SE only thing the battery doesn’t last long I’m finding I have to charge it everyday other than that very happy”

Helpful Report

(Reservoir, 3073) -

“I bought a smart watch. It arrived without a strap and with the wrong charger. I contacted support and they said they'd send me the correct charger. That was 2 weeks ago. Still no strap. Still no charger. I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.”

Helpful Report

(Reservoir, 3073) -

Hi Paul, We’re genuinely sorry for the frustration and inconvenience this has caused you. It’s deeply disappointing to hear that the strap and charger have still not arrived, especially after we were assured by the vendor that they would be delivered at the start of this week. We’ve now escalated the matter with our vendor and are prepared to re-deliver the correct accessories to you via express shipping. If you're open to this, we can also restart your warranty from the date those items are successfully delivered, ensuring you get the full coverage you deserve. This message has also been sent to your email — we kindly ask for your acknowledgment there so we can act immediately on your preference and resolve this for you without further delay. Thank you again for your patience, and we sincerely apologise for the experience. Warm regards, Shazz Cx Manager - Phonebot

“I have recently got 2 mobiles from phonebot ..1 iPhone 8 & 1 Oppo A77. The Oppo is great although the settings are different to my current oppo, an older version which must've been the worst phone in history! I am happy with the Oppo, the battery doesnt lose power when its not turned on & it can go 3 days b4 I have to recharge. The i 8 am still having probs with, ugh. the battery needs charging more frequently for a mobile that isnt even turned on, & will take upto 8 hrs to recharge! dont know whats happening there, ugh. So dont feel happy about rating phone bot for 2 phones, though happy to rate it for the Oppo.”

Helpful Report

(Reservoir, 3073) -

“Great phone in the best condition, could not be happier!”

Helpful Report

(Reservoir, 3073) -

Hi Sanghamitra, Thank you so much for your awesome review! We’re delighted to hear that you’re so happy with your phone and its condition. Your satisfaction means the world to us! If you have any questions or need assistance in the future, feel free to reach out at support@phonebot.com.au. We're always here for you! Best regards, Team Phonebot

“Phone is great. Service was easy to use, turned up well packaged and on time.”

Helpful Report

(Reservoir, 3073) -

Hi Kelly, Thank you so much for your fantastic review! We’re delighted to hear that you're enjoying your phone and had a smooth experience with us. Ensuring timely and well-packaged deliveries is a top priority for our team. If you have any questions or need assistance in the future, just reach out to support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“Really you don't have to change at all your customer service is excellent you keep people up to date with there products and postage and have great communication so stay as you are because I think you are the best I have dealt with Regards Joanne Zander”

Helpful Report

(Reservoir, 3073) -

Hi Joanne, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and communication. It means a lot to us that you feel we're doing our best! If you ever need anything or have any questions, please don't hesitate to reach out to support@phonebot.com.au. We're always here to assist you! Warm regards, Team Phonebot

“My mum is very happy with her new ipad and the condition was as stated and delivery was very fast. Thank you”

Helpful Report

(Reservoir, 3073) -

Hi Freya, Thank you so much for your wonderful review! We're delighted to hear that your mum is happy with her new iPad and that the condition met your expectations. Fast delivery is always our aim! If you need any assistance or have questions in the future, feel free to reach out at support@phonebot.com.au. We're here to help! Best wishes, Team Phonebot

“this is the 3rd time i have bought a phone from Phonebot and each time it has been a great product. Ive recommended them to friends over the years, very happy”

Helpful Report

(Reservoir, 3073) -

Hi Greg, Thank you for your fantastic review! We’re thrilled to see that you've chosen Phonebot for your phone purchases multiple times and that we've consistently met your expectations. Your recommendations to friends mean a lot to us! If you ever need assistance or have any questions, please feel free to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“I found my dealings with PHONEBOT a very good internet supplier.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your fantastic review! We’re delighted to hear that you found your dealings with PHONEBOT very good. Providing excellent service is our top priority, and it’s great to know we met your expectations! If you have any questions or need assistance in the future, please feel free to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

Phonebot is rated 4.6 based on 3,692 reviews