Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,618 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great price, speedy service fully recommended”

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(Reservoir, 3073) -

“Easy to order. Appreciated the bonus screen and case. Prompt delivery”

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(Reservoir, 3073) -

“Fantastic service, communication and fast delivery, very satisfied.”

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(Reservoir, 3073) -

“Very happy. Purchased a refurbished Iphone 11 pro. The phone was exactly as described and in excellent conditon. Worked perfectly. Worked on the Australian networks without issue. They have a shop in Melbourne and they actually answer the phone, so when I called with questions before the purchase they were happy to assist. This is my second purchase from phonebot and I would totally recommend them.”

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(Reservoir, 3073) -

“Ipad arrived quickly and in good working order. Very happy with purchase.”

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(Reservoir, 3073) -

“Products received seem to be working as advertised. Very happy.”

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(Reservoir, 3073) -

“Got my daughter a SE apple watch and it is perfect for her”

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(Reservoir, 3073) -

“On initial purchase of the Samsung s20FE I am disappointed with the information provided regarding phone specs, in particular the battery, noting the refurbished rating of the phone was high. We spoke to a phone consultant, Ross, I believe, who has indicated it is a Phonebit responsibility to deal with overheating and poor charge of the phone. We will see how this is handled before rating is given as at present it is 'Poor'.”

Helpful Report

(Reservoir, 3073) -

“An extremely poor customer experience from start to finish dealing with Phonebot which I thought I'd share to try and save someone from going through the same experience I have. To start with, it was extrmemely slow postage and I was sent a scratched iPad Pro when I paid for ‘Like New’ condition. They didn’t respond to my emails regarding the issue upon receipt of the unit. I had to call them multiple times after weeks of no reply to my emails. When they finally answered the call they offered to send me a replacement unit after offering compensation for the scratched screen. I was satisfied with the offer of a replacement of the same unit assuming it would be in the condition I paid for. But after no reply for a further 2 weeks after I had paid $50 to courier it back to them (at my own expense) they advised they wouldn’t replace it. They advised that this was a 'change of mind' decision when clearly they had sent me a scratched and sub-par unit. Do yourself a favour and buy a new one to avoid a painful experience dealing with Phonebot online, they are useless. I recommend avoiding this company at all costs as they cannot be trusted; while their pricing might seem attractive, the reality is that their devices are not as described and their customer service falls well short of satisfactory.”

Helpful Report

Hi James, Thank you for your feedback and for keeping us informed throughout this process. We appreciate your patience and the effort you've taken to return the item. I want to clarify a couple of points regarding the situation: The "Grade C" label you noticed on the iPad is part of our internal stock management system and does not reflect the actual condition of the product sent to you. This label is used to track inventory for internal purposes – not the quality of the device itself. We apologize for the confusion this may have caused. Regarding the shipping cost you mentioned, I’d like to note that the return was initiated under a change of mind, not due to a confirmed fault with the device. If the product had been deemed faulty, we would have arranged and covered the return shipping and replacement process entirely. Since the return was voluntary, the associated shipping cost was a result of your own decision. That said, we’re glad to hear you are happy to proceed with the replacement. As you are already in communication with our team, we’ll ensure you are guided through the next steps, and the replacement unit will be dispatched at the earliest possible time. Best regards, Shazz CX Manager – Phonebot

“Mistake on delivery. Very poor communication. No more follow ups after taking accountability from the error, despite my emails to remind them of the issue.”

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(Reservoir, 3073) -

Dear Customer, We deeply apologize for the inconvenience caused and for the unreasonable amount of time this matter has taken to resolve. This is not the level of service we strive to provide, and we truly regret the frustration it has caused. To ensure this is promptly resolved, we will now proceed with sending you a replacement. Please accept our sincerest apologies for the delay and give us the opportunity to make this right for you. Additionally, you will be contacted by both phone and email before the end of the day to provide you with an update and ensure your concerns are addressed. Thank you for your patience, and we sincerely regret any frustration caused. Please don’t hesitate to reach out if you have any further concerns. Best regards, Shazz CX Manager – Phonebot

“My phone was delivered quickly and in 'like new' condition but at a fraction of the price! Thank you”

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(Reservoir, 3073) -

“excellent service, prompt delivery”

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(Reservoir, 3073) -

“Well done happy with the package and the item Recommend to anyone Thank you”

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(Reservoir, 3073) -

“I'm very pleased with the iPhone 13 Pro Max. I was hoping for a higher battery level, expecting maybe 90%, it's 84, but it is nice to use, very responsive. My last phone was a 12 Pro Max that my son gave me, it had an aftermarket screen fitted, buggered the phone, so good to have one that is easy to use. The leather case that came with it I didn't think I'd like, never used one before, just always had an outer case and hardened glass screen saver, db brand, quality leather and great to use. Overall a good purchase.”

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(Reservoir, 3073) -

“Bought a used iPhone 13pro from Phonebot and so far it has performed perfectly. Would recommend Phonsbot to anyone looking to save some money on upgrading their phone.”

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(Reservoir, 3073) -

“Purchased a iPad mini 5, it’s like brandnew and come with the charger and cable. Best purchase ever, will be buying again from phonebot.”

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(Reservoir, 3073) -

“Great prices, fabulous selection, easy to use website & the fastest delivery ever experienced, thank you.”

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(Reservoir, 3073) -

“Great service and fast delivery”

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(Reservoir, 3073) -

“DO NOT PURCHASE FROM PHONEBOT Deceptive practises, terrible service, incompetent. Here is my experience with PHONEBOT PHONEBOT sold me 3 Homepods without OEM or similar making them unusable. These plugs are included as standard by Apple. PHONEBOT do not indicate that they will not be provided. PHONEBOT takes days to reply to aftersales support requests. When contacted they insinuated this not including the required plugs was an oversight rather than standard practise. I find this hard to believe, all three Homepods were missing plugs. They offer replacement plugs to be shipped from their ‘supplier’. Their ‘supplier’ is eBay drop shipping generic Chinese parts that takes weeks to turn up. When delivered they delivered 2 short USB C cables rather than the 3 USB C wall plugs. After contacting them regarding this latest issue they have not responded. It is January 2nd 2025, my initial order November 29th 2024. My recourse at this point is to contact my credit card company, contact any regulatory agency that my penalise PHONEBOT and to leave warnings to other potential customers. My opinion is, DO NOT PURCHASE ANYTHING FROM PHONEBOT EVER.”

Helpful Report

Dear Customer, Thank you for your feedback and for bringing this matter to our attention. I apologize for the inconvenience caused by the missing plugs and the frustration that followed. We’ve arranged for 20W Type-C AU charging bricks that are fully compatible with your HomePods to be sent to you. I understand this situation should have been handled more efficiently, and I appreciate your patience as we work to resolve it. We’re also reviewing our internal processes to ensure better quality control and prevent similar issues in the future. Your experience has helped us identify areas for improvement, and we value the opportunity to make this right. If there’s anything else I can assist you with, please don’t hesitate to reach out. Best regards, Shazz CX Manager – Phonebot

“I’ve purchased a Samsung tablet, an iPhone and an Apple Watch. Every time PhoneBot has been quick, easy to communicate with (love the messaging option with WhatsApp) and the product has been good quality no issues so far”

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(Reservoir, 3073) -

Phonebot is rated 4.6 based on 3,618 reviews