Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,885 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my goods yet I'm still waiting. Can you send me information on who you used and the tracking number which should have been emailed to me as soon as the goods had been dispatched”

Helpful Report

(Reservoir, 3073) -

“Phonebot upgraded my phone at no extra cost and delivered via express post (also at no extra charge) to arrive before Christmas. As always, Phonebot went above and beyond. Thanks team!”

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(Reservoir, 3073) -

“What can I say, Im back again for another quality phone.”

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(Reservoir, 3073) -

“I only ordered a phone case. The wrong one came. For the price of it, I couldn't be bothered returning it. So it got binned. Spewing really but I feel this is typical customer service nowadays. Send the wrong thing and hope it just gets forgotten about. On the plus side, it came quickly.”

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(Reservoir, 3073) -

“Absolutely terrible provider. Avoid. I purchased the most premium product available and without advising me they sold me an iPhone with a non genuine replacement front screen. The phone itself detected it when I did the start up. The phone has been slow and sluggish since and no response from the company. The whole warranty process is convoluted and not customer friendly. I’ll be taking this matter up with the competition ombudsman for false and misleading advertising for failing to disclose the non genuine replacement part in their advertisement”

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(Reservoir, 3073) -

“Prompt service, product as described”

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(Reservoir, 3073) -

“Very happy. A grade phone in excellenr condition, delivered quickly.”

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(Reservoir, 3073) -

“Great service & choice happy to answer questions when needed”

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(Reservoir, 3073) -

“I have now purchased 3 phones and a smart watch from Phonebot. You can try, but you won't be able to get better service or a better price anywhere else.”

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(Reservoir, 3073) -

“Very pleased. Really good buy”

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(Reservoir, 3073) -

“Reliable and trustworthy company. Fast post. Items as described.”

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(Reservoir, 3073) -

“Postage was acceptable ,quality excellent! Communication acceptable .. set up was a hassle as goi g from an xr to 8 plus wouldn't work ...had to take it to tech shop to set up cost $110 extra ..due to 8plus not updated ..”

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(Reservoir, 3073) -

“Great price and quality. Highly recommend. Only query it looks like the watch has a screen protector. Not evident in pic or description.”

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(Reservoir, 3073) -

“Great experience with Phonebot, phone arrived fast, well packed, and exactly as described. Works perfectly and saved a lot compared to buying new.”

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“Excellent fast service. Product exactly what was presented.”

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(Reservoir, 3073) -

Thank you for your review, James! We’re thrilled to hear that you're happy with the fast service and the product being exactly as presented. If you need anything else in the future, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“phone is in very good condition allmost new post takes about a week which is what you are advise happy with the phone”

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(Reservoir, 3073) -

Thank you for your feedback, Wiliam! We're glad to hear that you're pleased with your phone and that it arrived in very good condition. If you need anything else, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Easy to deal with, clear uambiguous website and great quality rating system. #rd time purchase, 5 phones in total now.”

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(Reservoir, 3073) -

Thank you for your continued support, Mark! We truly appreciate your loyalty and are thrilled to hear that you had a great experience with our website and quality rating system. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Thank you for supplying my second phone on up grading to a Ultra 22. After i purchased a cover you refunded the price of it. You supplied it also very quickly. I am very happy to deal with you. I have recomended a friend this morning who is up grading also Thank you very much.”

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(Reservoir, 3073) -

Thank you for your feedback, Russell! We’re happy to hear that you're satisfied with your second phone and the quick delivery of your cover. We truly appreciate your recommendation and are always here to assist you. If you need anything else, don’t hesitate to reach us at support@phonebot.com.au Best regards, Team Phonebot

“Fast smooth transaction, plenty of comminication, arrived on time. Very fairly priced.”

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(Reservoir, 3073) -

Thank you for your feedback! We’re glad to hear that your transaction was smooth, communication was plenty, and the delivery was on time. If you need anything else, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“These guys are fantastic, I have purchased a number of phones over the years & have had A class treatment every time. The phones have always been amazing. I will never buy a phone from anyone else. Thank PhoneBot for your amazing service”

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(Reservoir, 3073) -

Thank you for your wonderful review, Tony! We truly appreciate your loyalty and are thrilled to hear that you've had A-class treatment with every purchase. We're glad our phones have always met your expectations, and we look forward to serving you again in the future. If you need anything else, feel free to reach us at support@phonebot.com.au Best regards, Team Phonebot

Phonebot is rated 4.6 based on 3,885 reviews