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Phonebot Reviews

4.6 Rating 3,356 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“N̳E̳V̳E̳R̳ ̳P̳A̳N̳I̳C̳ ̳W̳H̳E̳N̳ ̳Y̳O̳U̳ ̳L̳O̳S̳E̳ ̳M̳O̳N̳E̳Y̳ ̳T̳O̳ ̳S̳C̳A̳M̳M̳E̳R̳S̳!̳!̳ Recovering funds after being scammed can be challenging, but there is a step you can take if you have fallen victim to a scam. However, it is less challenging and you can increase the chances of minimizing the damage and getting a full refund of your lost funds by filing a complaint with an expert 🅲🅾🅽🆃🅰🅲🆃 𝗧.𝗘.𝗟.𝗘/𝗚.𝗥.𝗔.𝗠: @𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝐠𝐨𝐝𝟒𝟒 He helped me recover my money from scammers and was very fast, trustworthy and reliable.”

“Very happy with my purchase and it arrived in adivised time.”

“I purchased a Samsung 21 Excellent . Very easy to deal with.”

“Very pleased with iPad. Old one wouldn’t go past OS10 and lost a lot of functions but one purchased is great”

“Did not recieve item. Will do a credit card charge back if they do not resolve.”

Thank you for bringing your concern to our attention. We are sorry to hear about the issue you encountered with your recent order. However, upon reviewing your order details, we found that your parcel was successfully delivered to the BELLEVUE HILL LPO on Mon 15 Apr at 8.52 am. According to our records, the parcel has been awaiting collection for the past 10 days. Please note that the tracking number for your parcel was shared with you via email. If you require the tracking number again, please email us at support@phonebot.com.au. We kindly urge you to collect your parcel from the delivery center at your earliest convenience. Failure to do so may result in its return to us. While we understand your frustration, we recommend against starting a dispute with your bank just yet. Let's keep the bank disputes for the real dramas in life - like when Netflix asks if you're still watching after the fifth consecutive episode. We're here to assist you and resolve this matter promptly. For any assistance or further queries, please do not hesitate to contact us directly. We will also be reaching out to you via phone to ensure this matter is resolved promptly. Best regards, Team Phonebot

“Only hold up was Phonebot checking my CC but it was explained via email and all was well. All accessories were with the phone and delivery was very quick after confimation of my CC.”

“Galaxy A14 phone was supposed to be unlocked sanitized reset and ready to use. But this was not the case. The phone was locked to AT&T and could not send or receive text messages. "Just send back the phone and we'll refund you if we cannot replace it" Meanwhile I can be inconvenience for their actions. A refund arrived more than a week later but charged a handling fee for their deceptive behavior. I will never buy anything from them again and would recommend others to stay away.”

Dear Frank, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with your recent purchase of the Galaxy A14 phone. Your satisfaction is our top priority, and we want to ensure that your concerns are addressed. We see that you have already returned the phone to us. Upon receipt of the returned item, we have refunded you the complete order price, with the exception of the $8 transit cover fee for shipment. We would like to clarify that our product description lists multiple models, indicating that the product can be any one of them. The variant you received was one of those models, as described in the product listing. Therefore, the $8 transit cover fee was not refunded because the device was returned due to a change of mind, not because of any fault on our end. We sincerely apologize for any inconvenience this may have caused you. Should you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is of utmost importance to us. Warm regards, Team Phonebot

“Really happy with my purchase. Ipad received as described - whole process has been smooth and painless! Thank you”

“Invoice went to my spam folder initially, but once that was sorted I am very happy with the I pad. Good value and it looks like new. Came well boxed.”

Dear Lissa Clayton, Thank you for taking our call and for your patience while we addressed the issue. We sincerely apologize for the inconvenience you experienced during the checkout process. We have resent the invoice to the email address on file. As you mentioned, it's possible that the email may have been directed to your junk folder. Please check your inbox. It's worth noting that the invoice was originally sent to you around two to three weeks ago when you first requested it. However, we understand that emails can sometimes get lost, and we appreciate your understanding. We're pleased to hear that the item is in good condition and working well for you. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Warm regards, Team Phonebot

“Delivered a great product at a reasonable price on time.”

“The phone provided was as described, in as new condition and received with in the time frame that was advised. Phonebot keep me informed on the progress of my order. Would have no hesitation in recommending Phonebot.”

“The phone arrived as described in excellent condition. I have only given 4 stars because the delivery time was considerably longer than had been indicated in the ads”

“Very helpful and courteous and provided exactly what was advertised in a more than timely manner. Would wholeheartedly recommend Phonebot to everyone!”

“I have been using Phonebot for a number of years now and found found them to be reliable and honest. Their products are as described and very accurate. Compared to new prices their phones are a viable alternative enabling me to keep up with the progress in technology. If I wasn't satisfied with the business or its products I wouldn't still be a returning customer!”

Thank you, Peter Gripton, for your continued support and positive feedback! We're thrilled to hear that you've been using Phonebot for several years and have found us to be reliable and honest. Providing accurate product descriptions and offering competitive prices is important to us, and we're glad to know that we've been able to meet your expectations consistently. We appreciate your loyalty as a returning customer, and if you ever need anything in the future, please don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Amazing website with many options! Really fast delivery great prices. Will definitely be a repeat, Customer thank you very much!”

Thank you, Raja Alhaj, for your review! We're glad to hear that you had a positive experience with our website and that you found our delivery fast and our prices great. We appreciate your feedback and look forward to serving you again in the future. If you have any questions or need assistance, feel free to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Very much liked the purchase experience. I researched rebelo, kogan and others. But you had the ideal phone in stock. So I tried you and you delivered. Clean packaging, good inclusions, fair price, fast delivery. I will buy again. Keep up the good work / no bullshit.”

Thank you, Hanno Blankenstein, for your feedback! We're delighted to hear that you had a great purchase experience with us. Providing a wide selection of phones, clean packaging, fair prices, and fast delivery is important to us, and we're glad to know we could meet your expectations. We appreciate your business and look forward to serving you again. If you need anything in the future, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Phone bot were helpful and professional.excellent service. Will continue to use and recommend.”

Thank you to our anonymous customer for your kind words! We're pleased to hear that you found our service helpful and professional. Your satisfaction is important to us, and we're glad to know that you had an excellent experience. If you have any questions or need assistance in the future, please don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“This was my second purchase from Phonebot - the first one being a Pixel 5 about 2 years ago. In both cases the purchase process was straightforward & the phones were in good condition (they were both "Grade A" phones). The Pixel 5 lasted very well & the battery was still in excellent condition, however the screen had started to detach (not Phonebot's fault) so it was time to upgrade to the Pixel 7. Delivery was fast, phone is in excellent condition & working well.”

Thank you, Colin Smith, for your review! We're glad to hear that you had a straightforward purchase process and that both of your phone purchases from us have been satisfactory. Providing Refurbished phones in good condition is important to us, and we're pleased to know that your Pixel 5 lasted well. If you have any questions or need assistance with your Pixel 7, please don't hesitate to contact us at support@phonebot.com.au. We appreciate your continued support as a customer. Best regards, Team Phonebot

“No complaints: I have bought four phones previously and with no complaints to bring up, I recommend Phonebot to supply all newcomers....Chris Barry”

Thank you, Chris Barry, for your review! We're thrilled to hear that you've been satisfied with your four phone purchases from us. Providing top-notch phones and seamless transactions is what we aim for at Phonebot. We truly appreciate your recommendation to newcomers. If you ever need assistance with your devices or have any questions, feel free to reach out to us at support@phonebot.com.au. We value your continued support as a customer. Best regards, Team Phonebot

“Was easy to order and quick delivery”

Thank you, James Rogers, for your review! We're delighted to know that your ordering experience was smooth and that your package arrived promptly. Ensuring a hassle-free shopping experience is important to us, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to contact us at support@phonebot.com.au. We look forward to serving you again in the future. Best regards, Team Phonebot

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Phonebot is rated 4.6 based on 3,356 reviews