Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,024 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 13th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy anyone from this website. They sell their products with one year warranty but if something happens they never solve that issue. I bought a Samsung Z Fold 4 and after a few months the inner screen folding area got a crack, When I contacted them they said Samsung will give me the Warranty, then I contacted Samsung but unfortunately, the phone that I bought is not belong from Australia, It is from some other country so they can't provide the warranty. I again contact the phone bot and the manager call me and ask me to take a report from a repair shop. I did the same but still, they are not doing anything.”

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“Very happy with purchase though I was skeptical at first - phone arrived swiftly in perfect condition as described. It even came with a screen protector already applied and a case which I wasn’t expecting! Well worth the money.”

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“Hi, I have written many positive reviews about your business, however after a recent event, it has left me rather disappointed & because I have been a loyal customer & recommended many people. I was looking at the iPhone X ,256 gb, then found it much cheaper in the same condition but & this was the deal breaker - 36 months warranty for $39 . Phonebot would not price match . Disappointed, very”

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“iPad was as described. Good condition. Prompt delivery. Very happy.”

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“All aspects of my purchase, from order placement to delivery, met my expectations, so would not hesitate to use Phonebot again”

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“Phone just arrived , many thanks for your service ,”

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“Seemless to order and delivery was as informed. The like new iPhone 13 pro max was in excellent condition, as mentioned on the Phonebot website.”

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“Great to deal with! Customer service exceeded my expectation Fast Delivery and ideal for those wanting to save money Phone received as described and looking to do more business! Thanks”

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“Simply professional. Delivered the ordered iPhone in genuinely "as new" condition as promised. Ahead pf schedule and with added value of including the charger and silicon iPhone protection cover. Saved us the hassle to chase/order the charger separately. The model supplied was A2275 that works on Aussie bandwidth and the battery capacity was 92%. Can`t really ask for anything more, except to say "keep up the good work" and we will come back with our next electronic purchase. Frank (Sydney)”

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“I purchased an Ipad Pro 3rd generation, it arrived very quickly and looks like new. It is working well and I am very happy with my purchase.”

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“Still have not received my phone, \\!”

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“I just upgrade to aiPhone 13 Pro max from a 12 pro max. I can not be happier with my purchase. It was described as grade A and when delivered I was not disappointed. I have had no issues and would recommend updating your phone through Phonebot”

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“Phonebot were an amazing company to purchase from. Helpful with all my questions and easily resolving a small problem I had.”

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“I am very happy”

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“Great quality phone and prompt reliable service. Phone arrived in no time at all!”

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“Dear Sir, I received my iPhone 7 on the sixth day and it was delivered at 1.30pm and when I opened the box I was so delighted that it was just like new and thank you for your wonderful service I can really recommend your service to anyone that asks Thanking You, Rose O'Connell.”

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“Excellent product”

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Dear Angela, we are really sorry to get in about the hassle that you have faced by ordering a wrong cover. Please a have look at your order invoice again, You will be able to see that you ordered a "Samsung Galaxy S21 FE Smart Clear View Cover" which will obviously not fit on a normal S21. We are a customer centric business and we always make sure that our customers are getting the best experience from our service. We will be happy to offer you a discount for the next purchase of the correct cover. We request you to please be a bit kind and remove this review or modify it and reach out to us by sending us an e-mail on support@phonebot.com.au to get more info for the next order. Thanks Team Phonebot

“Phone was packaged well and arrived with some extras, which was a nice surprise. Phone looks great even though it's Grade B and works as expected. Not sure what made it Grade B, but I'm happy. Good price as well.”

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“Great phone exactly as described, fantastic customer service and fast, smooth transaction”

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“Battery connection to phone is very wobbly feels like it is about to break. Other than that am happy with the phone. Is it possible to send a replacement charger”

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Phonebot is rated 4.6 based on 3,024 reviews