Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,851 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an apple case, exactly as described - would buy from again”

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(Reservoir, 3073) -

“Great service would never buy new ipad suits my needs”

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(Reservoir, 3073) -

“The Apple Watch was advertised as "New" condition. Phonebot also states all batteries are checked and garates 80% battery health. It was NOT 80% It was 77% Apple was sending me the reminder "Service required" Bad experience with Phonebot. I will NEVER buy anyhing from you guys. No, I have no photoes of the watch. You have my email, so you can find the watch Phonebot sold to me with misleading information.”

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(Reservoir, 3073) -

“Have used these guys before, will use them again. Good communication, fast delivery, product as described.”

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(Reservoir, 3073) -

“The second phone I've bought and yeah I'm impressed”

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(Reservoir, 3073) -

“Product as described online. Grat customer service fwhen I called with enquiry regarding item. Fast delivery. More than happy with my purchase. Highly recommended.”

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(Reservoir, 3073) -

“Item received as described but communication is extremely poor.”

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(Reservoir, 3073) -

Hi Paul, We’re sorry to hear that your experience with our communication didn’t meet your expectations, even though your item arrived as described. Could you please share more details about what went wrong by emailing us at support@phonebot.com.au? This will help us fill in where the gap occurred and take corrective action to ensure it doesn’t happen again. Best regards, Team Phonebot

“Phonebot has good deals and the description matches the quality of the phone I purchased. 'Like New' is what it is - looks brand new! Quick delivery is also a plus. This is the third phone I have bought from Phonebot - always satisfied with my purchase.”

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(Reservoir, 3073) -

“adapter sparks when plugged in . apart from that love it . cheers”

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(Reservoir, 3073) -

“The buying process and delivery of the phone were very good. The phone was packaged and protected very well and arrived very quickly. The phone it's self looked fantastic and was in great condition, we had no problems transfering our data from the old Samsung (S7) to the new one. Unfotuneatly we have had a reception poblem which we can't work out, it seems to have everything setup properly. We will have to send the phone back to get a refund which Phonebot offer.”

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(Reservoir, 3073) -

“I’m very satisfied with the quick delivery from Phonebot. I’m happy with the price and the quality of the goods I received.”

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(Reservoir, 3073) -

“I love my new phone !! it came within 3 days. I initially had issues with the battery staying charged so called pHonebot and they were FANTASTIC...stepping me through the settings to get better battery life. All is good now. Thank you Phonebot. I would highly recommend you.”

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(Reservoir, 3073) -

“Recieved my Samsung Galaxy A52s in 5 working days. It wa as described with a clear unscratched screen. Battery was in excellent condition. So far so good it works great. Will use Phonebot again.”

Helpful Report

(Reservoir, 3073) -

Hi Sean, Thank you for the great review! We’re really glad the Galaxy A52s met your expectations and that you’re happy with the condition and battery. We appreciate your support and look forward to serving you again in the future. If you need anything else, just drop us a line at support@phonebot.com.au Kind regards, Team Phonebot

“The Customer Service was good but it took longer than expected to arrive. The phone itself has been hard to set certain things. The phone was for my Husband and so I have been trying to set it up to make it simple for him to use. I WOULD reccomend PhoneBot to anyone looking to purchase a cheap re-furbished phone.”

Helpful Report

(Reservoir, 3073) -

Hi Tracey, Thank you for your feedback. We’re glad you found the service good, and we’re sorry the delivery took longer than expected and that some setup steps were tricky. We’ll pass your comments along to help improve both speed and ease of use. If there’s anything we can do to help you finish the setup for your husband, please reach out at support@phonebot.com.au. Kind regards, Team Phonebot

“Very happy with the service and the product, thanks”

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(Reservoir, 3073) -

Hi Ted, Thanks so much for the fantastic 5/5! We’re thrilled you’re happy with the service and the product. If you need anything else, feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“eaasy to ordeer and quick delivery”

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(Reservoir, 3073) -

Hi Susan, Thank you for the 4/5 review. We’re glad you found the ordering easy and the delivery quick. If there’s anything we can do to improve your next experience, please reach us out at support@phonebot.com.au Kind regards, Team Phonebot

“good price quick delivry very satisified”

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(Reservoir, 3073) -

Hi John, Thank you for the great feedback. We’re glad you found our price good and delivery quick, and that you’re very satisfied with your purchase. If there’s anything else you need, we’re here to help. If you need any assistance in the future, just drop us a line at support@phonebot.com.au Warm regards, Team Phonebot

“Excellent service.”

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(Reservoir, 3073) -

Hi Penny, Thank you for the excellent review. We’re glad you had a positive experience with our service. If you need anything else, feel free to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“Had no problem whatsoever in dealing with phonebot They supplied the exact phone I wanted.”

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(Reservoir, 3073) -

Hi there, Thank you for the great feedback. We’re glad to hear you had a smooth experience and that we delivered the exact phone you wanted. If you need anything else, feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“Great phone in excellent condition. Good price. Delivered on time.”

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(Reservoir, 3073) -

Hi AidanJacqui, Thanks for the great feedback! We’re glad you’re happy with the phone, its condition, and the price, and that it arrived on time. If you need anything else, please reach us out at support@phonebot.com.au Kind regards, Team Phonebot

Phonebot is rated 4.6 based on 3,851 reviews