Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,874 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 24th November 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Postage was acceptable ,quality excellent! Communication acceptable .. set up was a hassle as goi g from an xr to 8 plus wouldn't work ...had to take it to tech shop to set up cost $110 extra ..due to 8plus not updated ..”

Helpful Report

(Reservoir, 3073) -

“Great price and quality. Highly recommend. Only query it looks like the watch has a screen protector. Not evident in pic or description.”

Helpful Report

(Reservoir, 3073) -

“Great experience with Phonebot, phone arrived fast, well packed, and exactly as described. Works perfectly and saved a lot compared to buying new.”

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“Excellent fast service. Product exactly what was presented.”

Helpful Report

(Reservoir, 3073) -

Thank you for your review, James! We’re thrilled to hear that you're happy with the fast service and the product being exactly as presented. If you need anything else in the future, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“phone is in very good condition allmost new post takes about a week which is what you are advise happy with the phone”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback, Wiliam! We're glad to hear that you're pleased with your phone and that it arrived in very good condition. If you need anything else, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Easy to deal with, clear uambiguous website and great quality rating system. #rd time purchase, 5 phones in total now.”

Helpful Report

(Reservoir, 3073) -

Thank you for your continued support, Mark! We truly appreciate your loyalty and are thrilled to hear that you had a great experience with our website and quality rating system. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Thank you for supplying my second phone on up grading to a Ultra 22. After i purchased a cover you refunded the price of it. You supplied it also very quickly. I am very happy to deal with you. I have recomended a friend this morning who is up grading also Thank you very much.”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback, Russell! We’re happy to hear that you're satisfied with your second phone and the quick delivery of your cover. We truly appreciate your recommendation and are always here to assist you. If you need anything else, don’t hesitate to reach us at support@phonebot.com.au Best regards, Team Phonebot

“Fast smooth transaction, plenty of comminication, arrived on time. Very fairly priced.”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback! We’re glad to hear that your transaction was smooth, communication was plenty, and the delivery was on time. If you need anything else, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“These guys are fantastic, I have purchased a number of phones over the years & have had A class treatment every time. The phones have always been amazing. I will never buy a phone from anyone else. Thank PhoneBot for your amazing service”

Helpful Report

(Reservoir, 3073) -

Thank you for your wonderful review, Tony! We truly appreciate your loyalty and are thrilled to hear that you've had A-class treatment with every purchase. We're glad our phones have always met your expectations, and we look forward to serving you again in the future. If you need anything else, feel free to reach us at support@phonebot.com.au Best regards, Team Phonebot

“Phone delivered in good order, and is as described. Happy to be a repeat customer.”

Helpful Report

(Reservoir, 3073) -

Thank you for your review! We’re glad to hear that your phone arrived in good condition and that you're happy to be a repeat customer. If you need anything else, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Requesting a return was a bit confusing at first, and I wasn’t really ‘walked through’ the process as one email stated. Just as I started to get concerned that my refund hadn’t been issued I realised I didn’t actually have an active return request yet! Other than that, it’s a great service and very happy with the products! PhoneBot is my family’s new default supplier! Thanks :)”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback! We apologize for any confusion regarding the return process, and we’re glad to hear that everything was resolved. We appreciate you choosing Phonebot as your family’s default supplier, and we’re always here for any future needs. If you need anything else, feel free to reach us at support@phonebot.com.au Best regards, Team Phonebot

“for what they have a avialable, it was well presented.”

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(Reservoir, 3073) -

Thank you for your review, Neville! We're glad to hear that you found the product presentation to your liking. If you need anything further, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Уистину као нов мобилни!Хвала лепо!”

Helpful Report

(Reservoir, 3073) -

Thank you for your review! We're happy to hear that you received a product in great condition. If you need anything further, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Good service, goods as advertised.”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback, Phillip! We're glad to hear that you're satisfied with our service and that the goods arrived as advertised. We truly appreciate your trust in us, and we're always here if you need anything in the future. Feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Reported a broken watch. No reply over a week later.”

Helpful Report

(Reservoir, 3073) -

Hi Adam, We’re very sorry for the inconvenience you experienced and for the delay in communication. We can confirm that your return is now in progress, and as soon as our team receives the watch, it will be thoroughly inspected by our technicians. We’ll be in touch promptly with the next steps to ensure this is resolved properly for you. Thank you for your patience and for allowing us to make this right. regards, Team Phonebot

“I brought a samsung cover for my phone and very happy with the product”

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(Reservoir, 3073) -

Thank you for your kind words, Natalie! We're delighted to hear that you're happy with the Samsung cover you purchased. We truly appreciate your continued trust in us. If you need anything else, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Packaging was excellent and professional. The charger that was included as a gift is outstanding and the phone which was described as like new is like new. The phone is no more than 6 months old and is still available new. Because I bought from Phonebot I paid a little more than half the price of buying new. At this point, very happy and would buy from Phonebot again.”

Helpful Report

(Reservoir, 3073) -

Thank you for your wonderful feedback, John! We’re thrilled to hear that you're happy with the packaging, the included charger, and your phone. It’s great to know that our description matched the quality of the product, and that you’re pleased with the value. If you ever need assistance in the future, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“They truly care about the people they serve.”

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“got what i wanzen thank you for the service”

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(Reservoir, 3073) -

Thank you for your review! We're happy to hear that you got what you wanted and appreciate your trust in our service. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Very nice 👌”

Helpful Report

(Reservoir, 3073) -

Thank you for your review, Jacob! We’re thrilled to hear that you’re happy with your purchase, and we truly appreciate your feedback. If you need any further assistance, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

Phonebot is rated 4.6 based on 3,874 reviews