Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 4,000 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and accurate description of the phone I purchased, very happy”

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(Reservoir, 3073) -

“As always the service was excellent.”

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(Reservoir, 3073) -

“Great communication and fast delivery. Product was exactly as described.”

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(Reservoir, 3073) -

“I bought the Iphone 15 pro max in $1199 but I got the damaged product and when I return the product immediately however they deny refunding. Order: 222601”

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“Recently brought an S25 ultra and iPhone pro 13 m4, both as new and were in perfect condition, very happy and have recommended to friends. Would buy from them again, quick delivery.”

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(Reservoir, 3073) -

“The phone was delivered in excellent physical condition and working order. I also appreciated that Phonebot not only provided a front screen protector but had already applied it to the screen of the phone. On top of that they supplied a phone cover as well. Great service.”

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(Reservoir, 3073) -

“Finding what I needed with Phonebot was a game changer. I really appreciate the ease of purchase. The information on the product was very useful and helped in making the decision to purchase from this site. The item arrived safely and quickly. As it is a birthday gift for my son. I have only breifly looked at the item and seen that it is in like new condition with no visible flaws. We will see if it's in excellent working condition once his birthday arrives. Thank you for a good shopping experience.”

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(Reservoir, 3073) -

“Item arrived as advertised and was “as new”, took a while for the battery to be fully charged, but everything worked ok after.”

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(Reservoir, 3073) -

“I am happy so far.... it's only been a week, the phone has been changed over, and I am learning how to operate it. Thanks for the human to talk to in the beginning to overcome a small glitch in the process... No complaints, at all”

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(Reservoir, 3073) -

“Received my "as new" Samsung phone and extremely happy! Looks perfect!”

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(Reservoir, 3073) -

“I had a very positive experience working with this team. They were professional, responsive, and very cooperative throughout the entire process. The team maintained clear communication during every stage. What I appreciated the most was their technical expertise, commitment to solving issues quickly, and their willingness to accommodate feedback and improvements. Overall, I'm very satisfied with the quality of the work and the support provided by the team, and I look forward to continuing future development phases with them. Highly recommended.”

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“Purchased iPhone 16plus and 10th generation iPad together. Appeance wise - excellent! Will wait a bit longer for the battery health review. Only surprise was - the iPad hadn't been wiped of previous owners apps etc and both items were sent with less than 5% battery. Otherwise- all good so far”

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(Reservoir, 3073) -

“Phonebot were very quick to deliver and phone was as described. This is the 2nd phone I have bought from them and would buy from them again.”

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(Reservoir, 3073) -

“Love the collection and the quality of their products. I’ve bought a renewed iPhone 12 mini and it feels so new and perfect.”

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(Reservoir, 3073) -

“Awesome service an quality product sold to me”

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(Reservoir, 3073) -

“The staff were really lovely, they answered all my questions. I bought a Samsung Galaxy 24+. The phone is performing very well, this shop has not disappointed.”

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“I am very happy with my iPad mini 5. The web site was easy to use and my item arrived promptly. Sofar, everything is working perfectly. There were 2 issues of concern: when I turned it on the screen brightness was set at its lowest so it made setting it up unnecessarily difficult; I purchased a case also and there were no instructions on how to open it. It was an Armadrop Tough Case with multiple parts and I had to look up lots of instruction videos to get the damn thing open.”

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(Reservoir, 3073) -

“The ability to monitor text messages and call logs has kept me informed about who my spouse is communicating with. This has opened up important conversations about online safety and appropriate communication.”