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Phonebot Reviews

4.6 Rating 3,343 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My phone was to be Like new condition, but I noticed there is a message in the settings that says the screen is not original that wont go away so Im guessing the screen was replaced but something wasnt reset to remove this flag.”

“Received the phone (samsung S20 ultra). Thanks. Very impressed with it, good condition ,nice packaging, works well. Until I dropped it on the table (not hard) and it wouldn't turn on,wouldn't charge,just a blank screen. I took it to a phone shop and they fixed it, said there was a plate missing from the back of the phone that keeps everything in place. They put some packing in the phone and said it should be OK. If you have this plate could you please send it to me and I can take it and git it put in to avert any problem in future. Thank you. Graeme Churchett.”

“Great phone but freezes, whilst happy to get phone sent back to repair or replace they cannot and do not offer loan phones while repairs take place, and this could be weeks! Decent to deal with but unhelpful when there’s issues”

“Everything went basically as advised. The delivery was a little slow compared to what was advertised, but the item arrived in perfect condition”

Hi Rob, Thank you for taking the time to share your experience! We apologize for any delays in the delivery, and we appreciate your understanding. It's great to hear that the item arrived in perfect condition. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Best regards, Team PhoneBot

“Quality of sales enquire, quality of product purchased , overall most impressed with the company and the employees.”

Dear Graeme, We're thrilled to hear that you are most impressed with our company and employees! Providing quality sales inquiries and products is our priority, and we appreciate your positive feedback. If you have any specific comments or suggestions, we'd love to hear more. Thank you for choosing PhoneBot! Cheers, Team PhoneBot

“The phone is good. I’ve always had good dealings with phonebot. This time however the order went through twice? luckily i rectified before order received and then we got the wrong charger with the phone and it’ll take 2-3 weeks to get a replacement. So less pleased this time.”

Hi Christine, We're sorry to hear about the challenges with your recent order. Our sincere apologies for the duplicate order and the inconvenience caused by receiving the wrong charger. If there's anything else you'd like to discuss or clarify, please contact us at support@phonebot.com.au. Best regards, Team PhoneBot

“was worry as buy it on line, arrive good”

Hello Sze Hang Jim, We're delighted to hear that your online purchase arrived in good condition! If you have any specific feedback or if there's anything you'd like to share about your experience, please feel free to reach out. Thank you for choosing PhoneBot! Cheers, Team PhoneBot

“Great Phone, love it ! Great Price. Fast delivery. Terrific service spoiled by including the wrong charge cable and a dead flat battery.”

Hi Lou, Thanks for your positive feedback! We're glad you love the phone, and we apologize for the inconvenience caused by including the wrong charge cable and a dead flat battery. We're committed to resolving this for you promptly. If you have any further concerns or if there's anything else you'd like to address, please contact us at support@phonebot.com.au. Best regards, Team PhoneBot

“Was impressed by the standard of the packaging and the inclusions that came with the phone. my only concern is that the phone is a cheap Chinese knock off, despite the Apple logo. I have seen these phones in China and while they appear to do all the things Genuine Apple product does the reliability is suspect. Anyway I have it now and would have difficulty getting a refund.”

Dear Cornelis, We appreciate your feedback and concerns. We assure you that we sell genuine products, and we apologize if there's been any confusion. If you have specific doubts or questions about the authenticity of your device, please contact our support team at support@phonebot.com.au. We're here to assist you. Best regards, Team PhoneBot

“Purchase a refurbished Samsung S20 Ultra from Phonebot, it's a great phone and in new condition for a great price. This was the second time I had purchased through them and I am very happy with my purchase. However, Phonebot needs to work on its communication with purchasers. The documentation supplied with the order advised the phone had been shipped by Toll Priority but Toll didn't know anything about it... Turns out it was shipped via Australia Post.”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“The ordering system was easy and came in a well equipped package.”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“It was easy to Order phones through PhoneBot, They are fast with dispatching the phones. Great to deal with”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Good phone. As described except was sent a different Colour (no biggie) and the power cord snapped off the first time I used it.”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Quality phone that arrived in a few days. Happy customer so far.”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“The service and options of phones were really good. Unfortunately the extras (ie phone case and protector are very cheap ). I returned the first case after one day as it had a large crack down the side. It was replaced with a magnetic case. The buttons fell off after 2days. The phone is good so far but bony bother with the extras as they are really cheap and if poor quality”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Price was great and the site is easy to purchase from but although I paid for express delivery my phone wasn't dispatched for 2 days and there was no express delivery sticker put on my item so the wait was much longer than expected.”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“good quick service/delivery, phone works well, bit disappointed to learn I only got 6months warranty, as I was led to believe it would be 12 months (from website)”

“Happy with my purchase however no user guide supplied and try and download one on the net!! good luck”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Good prompt service”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Have bought a number of items, mainly smart phones, in the past. All have arrived in reasonable time, except on this occasion. However, would buy again in the future.”

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

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Phonebot is rated 4.6 based on 3,343 reviews