Phonebot Reviews

4.6 Rating 3,816 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only used Phonebot once, but the experience has been good. The refurbished phone I bought is in excellent condition (as described) and has been working well. Purchasing via the website was simple, and delivery was prompt (via Australia Post). I would recommend this business to friends and family. My only criticisms: - The device didn't seem to have been factory reset, or if it had been reset, it had been booted and partly set up afterwards. That was easily fixed by a factory reset. - USB-C cables weren't locking firmly into the charging port. This is a common problem with phones that have been in use for a while, and is nearly always due to a build-up of debris (fluff etc) inside the port. That was also easily fixed, by carefully cleaning the compacted fluff out of the port. I think 'refurbishing' a phone should have included factory reset and making sure the USB port was clean and functioning properly.”

Helpful Report

Hi Anonymous, Thank you for your detailed review! We're glad to hear that your overall experience was positive and that you'd recommend us to friends and family. We appreciate your feedback regarding the factory reset and USB-C port cleaning. We'll certainly take your suggestions into consideration to improve our refurbishing process. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Everything working fine, seems to be a good product, time will tell.”

Helpful Report

Hi Martin Villasevil, Thank you for your feedback! We're glad to hear that everything is working fine with your product. If you ever need assistance in the future, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I bought an IPAD Air - used fairly new. Unfortunately it was faulty - the only reason for only 4 stars (there is always a cost involed in sending things). The support from PhoneBot was very good to excellent and I received a new one that I cannot see has ever been used. As always things from PhoneBot arrives on time which I appreciate. I am very happy with the support from Phonebot.”

Helpful Report

Hi Benny Gammelmark, Thank you for your feedback! We're sorry to hear that your initial iPad Air purchase was faulty, but we're glad we could provide excellent support to resolve the issue. We're delighted to hear that you're now very happy with your new iPad. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“a few weeks into using my microsoft surface go. absolutely love the little things, only reason im not giving 5 stars is its too early to know as a refurbished product. def recommend if your thinking about it”

Helpful Report

Hi Brett \ Tosh, Thank you for your feedback! We're glad to hear that you're loving your Microsoft Surface Go. If you ever have any questions or need assistance, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Posting was a little slow but phone was as described and price was competitive. Would deal with Phonebot again”

Helpful Report

Hi Dianne Brunlow, Thank you for your feedback! We're glad to hear that your phone arrived as described and at a competitive price. We apologize for the slow postage. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“The phone arrived as described in excellent condition. I have only given 4 stars because the delivery time was considerably longer than had been indicated in the ads”

Helpful Report

Hi David Wood, Thank you for your feedback! We're glad to hear that your phone arrived in excellent condition. We apologize for any inconvenience caused by the longer delivery time. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“My phone was to be Like new condition, but I noticed there is a message in the settings that says the screen is not original that wont go away so Im guessing the screen was replaced but something wasnt reset to remove this flag.”

Helpful Report

Hi Steve Lawrie, Thank you for your feedback! We're sorry to hear about the issue with the screen message on your phone. Please reach out to our support team at support@phonebot.com.au, and we'll do our best to assist you with resolving this issue. Best regards, Team Phonebot

“Received the phone (samsung S20 ultra). Thanks. Very impressed with it, good condition ,nice packaging, works well. Until I dropped it on the table (not hard) and it wouldn't turn on,wouldn't charge,just a blank screen. I took it to a phone shop and they fixed it, said there was a plate missing from the back of the phone that keeps everything in place. They put some packing in the phone and said it should be OK. If you have this plate could you please send it to me and I can take it and git it put in to avert any problem in future. Thank you. Graeme Churchett.”

Helpful Report

Hi Graeme Churchett, Thank you for your feedback! We're glad to hear that you're impressed with your Samsung S20 Ultra. We apologize for the inconvenience caused by the missing plate. Please reach out to our support team at support@phonebot.com.au, and we'll assist you further with this issue. Best regards, Team Phonebot

“Great phone but freezes, whilst happy to get phone sent back to repair or replace they cannot and do not offer loan phones while repairs take place, and this could be weeks! Decent to deal with but unhelpful when there’s issues”

Helpful Report

Hi Kelly Welch, Thank you for your feedback! We're glad to hear that you're happy with your phone. We apologize for the inconvenience caused by the freezing issue. Please reach out to our support team at support@phonebot.com.au, and we'll do our best to assist you further. Best regards, Team Phonebot

“Everything went basically as advised. The delivery was a little slow compared to what was advertised, but the item arrived in perfect condition”

Helpful Report

Hi Rob, Thank you for taking the time to share your experience! We apologize for any delays in the delivery, and we appreciate your understanding. It's great to hear that the item arrived in perfect condition. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Best regards, Team PhoneBot

“Quality of sales enquire, quality of product purchased , overall most impressed with the company and the employees.”

Helpful Report

Dear Graeme, We're thrilled to hear that you are most impressed with our company and employees! Providing quality sales inquiries and products is our priority, and we appreciate your positive feedback. If you have any specific comments or suggestions, we'd love to hear more. Thank you for choosing PhoneBot! Cheers, Team PhoneBot

“The phone is good. I’ve always had good dealings with phonebot. This time however the order went through twice? luckily i rectified before order received and then we got the wrong charger with the phone and it’ll take 2-3 weeks to get a replacement. So less pleased this time.”

Helpful Report

Hi Christine, We're sorry to hear about the challenges with your recent order. Our sincere apologies for the duplicate order and the inconvenience caused by receiving the wrong charger. If there's anything else you'd like to discuss or clarify, please contact us at support@phonebot.com.au. Best regards, Team PhoneBot

“was worry as buy it on line, arrive good”

Helpful Report

Hello Sze Hang Jim, We're delighted to hear that your online purchase arrived in good condition! If you have any specific feedback or if there's anything you'd like to share about your experience, please feel free to reach out. Thank you for choosing PhoneBot! Cheers, Team PhoneBot

“Great Phone, love it ! Great Price. Fast delivery. Terrific service spoiled by including the wrong charge cable and a dead flat battery.”

Helpful Report

Hi Lou, Thanks for your positive feedback! We're glad you love the phone, and we apologize for the inconvenience caused by including the wrong charge cable and a dead flat battery. We're committed to resolving this for you promptly. If you have any further concerns or if there's anything else you'd like to address, please contact us at support@phonebot.com.au. Best regards, Team PhoneBot

“Was impressed by the standard of the packaging and the inclusions that came with the phone. my only concern is that the phone is a cheap Chinese knock off, despite the Apple logo. I have seen these phones in China and while they appear to do all the things Genuine Apple product does the reliability is suspect. Anyway I have it now and would have difficulty getting a refund.”

Helpful Report

Dear Cornelis, We appreciate your feedback and concerns. We assure you that we sell genuine products, and we apologize if there's been any confusion. If you have specific doubts or questions about the authenticity of your device, please contact our support team at support@phonebot.com.au. We're here to assist you. Best regards, Team PhoneBot

“Purchase a refurbished Samsung S20 Ultra from Phonebot, it's a great phone and in new condition for a great price. This was the second time I had purchased through them and I am very happy with my purchase. However, Phonebot needs to work on its communication with purchasers. The documentation supplied with the order advised the phone had been shipped by Toll Priority but Toll didn't know anything about it... Turns out it was shipped via Australia Post.”

Helpful Report