Phonebot Reviews

4.6 Rating 3,402 Reviews
91 %
of reviewers recommend Phonebot
Based on 3,402 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

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Got a Question?

Does the like new phones with new battery's rated @ 100% capacity
Asked by Steve (2 years ago)
Thank you for contacting Phonebot. If the phone battery is listed as "New Battery" then the capacity is certainly going to be 100 percent for sure! Let us know any of your queries by reaching us at Thanks and regards, Team Phonebot.
Answered by (2 years ago)
iPhone SE2020 arrived today. Not a verified apple battery so no battery info available. Considering returning
Asked by Sonya Hammerstein (2 years ago)
Hi Sonya We use high quality batteries that will easily last over a year and are as good as OEM Apple batteries. Unfortunately Apple doesn't supply parts to third party refurbishers. Rest assured the phone will perform as expected and if you have any issues, we stand behind our products and customer satisfaction commitments. Thanks and have a nice weekend
Answered by Adam (2 years ago)
Does phonebot use genuine iPhone parts??
Asked by George (3 years ago)
Thanks alot for reaching us out... Phonebot repairs the devices with both original and after market parts, this mainly depends upon the lead time of availability from the vendors. For any queries feel free to reach us on Best Regards, Shary Rizwee. CX Manager - Phonebot
Answered by (3 years ago)