Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Packaging was excellent and professional. The charger that was included as a gift is outstanding and the phone which was described as like new is like new. The phone is no more than 6 months old and is still available new. Because I bought from Phonebot I paid a little more than half the price of buying new. At this point, very happy and would buy from Phonebot again.
”
- John L
“
I bought an Apple Watch 9 (Like new). The watch was indeed like new with 100% battery health. The price was also the best in the market.
Very happy with my purchase.
”
- Rani M
“
My Samsung S22 Ultra was delivered today,Ive set it up...the phone is in as new condition,very pleased,I'll admit I was very nervous buying second hand unseen,but trusted the reviews and warranty...so I'll see how it goes...Thank you...The price was definitely in my price range,as on very limited income,couldnt afford a new phone......
”
- Betty S
“
Have used these guys before, will use them again. Good communication, fast delivery, product as described.
”
- Meg M
“
Product as described online. Grat customer service fwhen I called with enquiry regarding item.
Fast delivery. More than happy with my purchase.
Highly recommended.
”
- Jim N
“
Phonebot has good deals and the description matches the quality of the phone I purchased. 'Like New' is what it is - looks brand new!
Quick delivery is also a plus. This is the third phone I have bought from Phonebot - always satisfied with my purchase.
”
- Simon W
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
”
- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.
”
- Jay F
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
Good service, goods as advertised.
”
- Phillip P
“
got what i wanzen thank you for the service
”
- Anonymous
“
Great service would never buy new ipad suits my needs
”
- Wendy D
