Phonebot have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great price and fast delivery.
”
- Tania C
“
I mistakenly purchased iPhone 15 pro instead of iPhone 15 pro max. I quickly returned it by paying for the return shipping. I requested for a refund of the purchase price. I have to chase the refund no communication from them. Finally I was told that the refund was credited into my bank account. It took 5 days for the refund to reflect into my bank account. Hopefully they can improve their customer service.
”
- SAM H
“
I have now purchased 3 phones and a smart watch from Phonebot. You can try, but you won't be able to get better service or a better price anywhere else.
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- Donald G
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Great price and fast delivery.
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- Tania C
“
Have used these guys before, will use them again. Good communication, fast delivery, product as described.
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- Meg M
“
Product as described online. Grat customer service fwhen I called with enquiry regarding item.
Fast delivery. More than happy with my purchase.
Highly recommended.
”
- Jim N
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
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- Matt
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But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
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- Maroun A
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Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
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- Anonymous
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i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.
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- Jay F
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I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
I mistakenly purchased iPhone 15 pro instead of iPhone 15 pro max. I quickly returned it by paying for the return shipping. I requested for a refund of the purchase price. I have to chase the refund no communication from them. Finally I was told that the refund was credited into my bank account. It took 5 days for the refund to reflect into my bank account. Hopefully they can improve their customer service.
”
- SAM H
“
Prompt service, product as described
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- Lee-anne W
“
Great service & choice happy to answer questions when needed
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- Mandy L
