Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
This is my second purchase from Phonebot after being repeatedly let down by another company. Can’t fault these guys. Great product, fair price, no issues.
”
- Frances M
“
Love my iPad, it looks like new, it was wrapped very professional and it was delivered right on time.
Communication via email and app to track my order was excellent.
Very good price for the product.
Highly recommend them. 5/5 starts from me.
”
- Liz D
“
Great product at a great price
Thank you!
”
- Kasadevi C
“
very impressed with the product, look new as discribed by the company, and fast delivery
”
- Alec D
“
terrific mobile works well & exactly what was advertised is what we got , & quick delivery.
”
- Susan K
“
I ordered the phone for my daughter. Very professional , kept me informed entire process up to the delivery. My daughter is impressed.
Excellent value for the money, great savings. I would definitely purchase my next phone from you guys.
”
- Sonja B
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
”
- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
”
- Jason S
“
Great service fast and efficient. Excellent product
”
- Marina W
“
Very happy with my purchase from Phonebot,the phone is in excellent condition,as new.Great product,great service.
”
- Janet V
“
Just received our new 11" iPad with the same high quality & excellant service previously experienced with the purchase of 3 phones over the past few years. Good job guys.
”
- John F
