Phonebot have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great product at a great price
Thank you!
”
- Kasadevi C
“
Great refurbished product, really good price & efficient delivery. Very happy, thank you!
”
- Raine M
“
usual OUTSTANDING service. extensive range. watched a phone for a few weeks while I saved money, it dropped in price. phone I received was just as described, 'like new'. if I struggled I found tiny marks on it, but it's living in a punk case anyway. packed and shipped with care. arrived quicly. will continue to use Phonebot in the future
”
- Rohan R
“
Great refurbished product, really good price & efficient delivery. Very happy, thank you!
”
- Raine M
“
I would recommend Phonebot the information and grading was spot on. The delivery communication was good so I knew exactly when I could expect delivery.
”
- Anonymous
“
Never heard of this company before, excellent service, great price on sale items we bought, really fast delivery will definitely use again.
”
- Lee J
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
”
- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
”
- Jason S
“
Just received our new 11" iPad with the same high quality & excellant service previously experienced with the purchase of 3 phones over the past few years. Good job guys.
”
- John F
“
usual OUTSTANDING service. extensive range. watched a phone for a few weeks while I saved money, it dropped in price. phone I received was just as described, 'like new'. if I struggled I found tiny marks on it, but it's living in a punk case anyway. packed and shipped with care. arrived quicly. will continue to use Phonebot in the future
”
- Rohan R
“
Never heard of this company before, excellent service, great price on sale items we bought, really fast delivery will definitely use again.
”
- Lee J
