Phonebot Reviews

4.6 Rating 4,027 Reviews

A-

Happiness Grade

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir

Phonebot have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

91.67%

Industry Average

“ I’m very happy with the price and quality of my otterBox defender case for iPhone 17 ”

- James W

“ Easy transaction and good price I love my iPhone 14 pro ”

- Nat N

“ As the device was described as being fully functional and in excellent condition, I viewed the advertised price of the 6th generation tablet as being value for money. ”

- Craig A

97.41%

Industry Average

“ Had my order within 2 days, a36 phone in like new condition as advertised. Well packaged for delivery. Have been using for about a week very happy. ”

- Trevor K

“ Website easy to navigate. Chose the phone I wanted, delivery was quick and product arrived well packed in good condition. Phone appears to be new and works a treat. I would buy from Phone it again. ”

- Des P

“ Prompt delivery, good condition watch as promissed . Probably my mistake to expect pink watch band as it was on the photo , but arrived in black . Still happy with purchase , would reccomend ! ”

- Leonid M

37.50%

Industry Average

“ Ordered a phone cover. Delivered the wrong size. Sent it back for a refund, but disallowed as I had opened the box. But they kept the cover. I paid for it, they refused a refund but kept the case. ”

- Anonymous

“ Ordered a phone cover. Ordered the wrong size. Sent it back for a refund, but disallowed as I had opened the box. But they kept the cover. I paid for it, they refused a refund but kept the case. ”

- Steven H

“ i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you. ”

- Jay F

97.37%

Industry Average

“ Good service god product and swift delivery ”

- Anonymous

“ Good service, product arrived as described, would purchase from Phonebot again. Thanks ”

- Justine B

“ I've purchased from Phonebot 3 times now for iPhones and iPads, great service, can contact easily by phone and products all very good condition, swift and efficient delivery. Would recommend highly. ”

- Christine C

Phonebot Reviews

Price - Excellent

Delivery - Fast

Refunds - Difficult

Customer Service - Good