Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I paid extra for Express Post, but was still very happy with the price overall.
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- Justin M
“
I am delighted with my new phone. Good price and arrived promptly.
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- Nancy G
“
Couldn't be happier with Phonebot. The quality of the product purchased and the price I paid. Delivery of my order was excellent and it was received quickly and safely.
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- Stephen H
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Very impressed with how fast the delivery was. The phone is in excellent condition just as described. Love it.
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- Anonymous
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Great product. Quick response and delivery thanks
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- Anna K
“
Third purchase from Phonebot. Excellent as always!
Grade A items are great value for money. Basically like new items. Have to look hard to see the very minor marks and the screens were all pristine. Packaged well for delivery.
Would definitely recommend.
”
- Nicholas L
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
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- Maroun A
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Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
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- Anonymous
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
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- Anonymous
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There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
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- Jason S
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Awesome prices, excellent quality, excellent service. I would definitely use again and recommend to family and friends
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- Rebecca C
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As always, great service, great products and fast delivery
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- Anonymous
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Great service
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- Mark R
