Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Very happy with the condition of the phone and great price, but disappointed my order took 4 business days (7 in total) to be processed before being posted.
”
- Jake D
“
Good price and easy to use website. Tracking deatails took more than 3 days to arrive.
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- Harrison M
“
Great product, price and service
”
- Leanne P
“
The i pad I purchased was in excellent condition as advertised. The delivery was sooner than I expected..
Very happy with the service.
”
- Carole D
“
Product arrived as described in very good condition. No complaints a all other than delivery time was longer than expected,advertised. In all, a very good experience and will purchase again.
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- Margaret D
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very impressed with the product, look new as discribed by the company, and fast delivery
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- Alec D
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
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- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.
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- Jay F
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
Great product, price and service
”
- Leanne P
“
After dropping my beloved Series 4 onto the bathroom floor and smashing the screen I couldn’t justify buying a new one from Apple as I was happy enough with the features on the 4. I found a Series 8 here on Phonebot, still new in the Apple packaging on sale for $359…wow! Customer service was amazing. 10/10 recommend.
”
- Angela B
“
The i pad I purchased was in excellent condition as advertised. The delivery was sooner than I expected..
Very happy with the service.
”
- Carole D
