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Phonebot Reviews

4.6 Rating 4,090 Reviews
A-
Happiness Grade
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,\nShop A 289 Broadway reservoir, , Melbourne

Phonebot have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

92.68%
Industry Average
“ Great service at a great price! Answered all my questions before ordering my phone at a very competitive price. ”
- Anonymous
“ Prompt delivery and a good phone. Price was great too! ”
- Amanda M
“ Phonebot was amazing to deal with...fast and easy to order from...fast delivery and my phone is exactly what was described! Highly recommend to anyone looking for a new phone at a fabulous price! ”
- Lisa L
A

Delivery - Fast

97.09%
Industry Average
“ Great service and fast delivery. Purchased a Samsung Galaxy mobile phone and loving it. Highly recommended. Will shop here again. Thank you! :) ⭐️⭐️⭐️⭐️⭐️ ”
- Sina J
“ Very happy. The process from purchasing online to delivery took 1 week. The IPad is excellent for what I expected to see a used product especially because it was inexpensive. Pleasantly surprised it looks new works 100% Thank you Phonebot I will definitely purchase again ”
- Anonymous
“ Item is exactly how it is as described in the ad. Fast delivery and very reasonably priced. Very happy ”
- Marcus G
E

Refunds - Difficult

36.84%
Industry Average
“ Ordered a phone cover. Delivered the wrong size. Sent it back for a refund, but disallowed as I had opened the box. But they kept the cover. I paid for it, they refused a refund but kept the case. ”
- Anonymous
“ Ordered a phone cover. Ordered the wrong size. Sent it back for a refund, but disallowed as I had opened the box. But they kept the cover. I paid for it, they refused a refund but kept the case. ”
- Steven H
“ i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you. ”
- Jay F
97.74%
Industry Average
“ Great service at a great price! Answered all my questions before ordering my phone at a very competitive price. ”
- Anonymous
“ We have bought phones from Phonebot for many years. They are always reliable, had great customer service for the 1 time we had an issue. I would highly recommend them. ”
- Bambi P
“ Great service and fast delivery. Purchased a Samsung Galaxy mobile phone and loving it. Highly recommended. Will shop here again. Thank you! :) ⭐️⭐️⭐️⭐️⭐️ ”
- Sina J