Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Very much liked the purchase experience. I researched rebelo, kogan and others.
But you had the ideal phone in stock. So I tried you and you delivered. Clean packaging, good inclusions, fair price, fast delivery.
I will buy again. Keep up the good work / no bullshit.
”
- Hanno B
“
Prompt delivery. Item as described. Works well.
Happy with price too and the available warranty made it a simple choice.
”
- Garry
“
Phone was as advertised "as new" shipping was very fast and service was fantastic.
If your after a late model phone and dont want to pay premium price definately worth looking at Phonebot.
”
- Anonymous
“
The phone arrived as described in excellent condition.
I have only given 4 stars because the delivery time was considerably longer than had been indicated in the ads
”
- David W
“
Amazing website with many options! Really fast delivery great prices. Will definitely be a repeat, Customer thank you very much!
”
- Raja A
“
Very much liked the purchase experience. I researched rebelo, kogan and others.
But you had the ideal phone in stock. So I tried you and you delivered. Clean packaging, good inclusions, fair price, fast delivery.
I will buy again. Keep up the good work / no bullshit.
”
- Hanno B
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
”
- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
”
- Jason S
“
Now going through ACC to get a refund.
”
- Anonymous
“
I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger.
”
- Greg P
“
Phone bot were helpful and professional.excellent service. Will continue to use and recommend.
”
- Anonymous
“
Prompt efficient service
”
- Ricky H
“
Phone was as advertised "as new" shipping was very fast and service was fantastic.
If your after a late model phone and dont want to pay premium price definately worth looking at Phonebot.
”
- Anonymous
