Phonebot Reviews

4.6 Rating 3,389 Reviews
Happiness Grade
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

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Shop A 289 Broadway reservoir

Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.


Price - Excellent

Industry Average
Product works perfectly and a great price. Ballistic delivery time.
- Peter B
Posting was a little slow but phone was as described and price was competitive. Would deal with Phonebot again
I bought a A grade phone. Happy with the condition and price. Delivery communication was helpful. I would use this company again
- Carolyn T

Delivery - Fast

Industry Average
I an very pleased with my purchase, so much better than my old phone S10. The delivery was fast and making the purchase was very easy. Thankyou Phonebot 😊
- Vivienne T
Purchasing via the website was simple, and delivery was prompt (via Australia Post).
- Anonymous
Product works perfectly and a great price. Ballistic delivery time.
- Peter B

Returns Process - Difficult

Industry Average
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
- Matt
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
- Maroun A
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
- Anonymous

Refunds - Difficult

Industry Average
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
- Jason S
Now going through ACC to get a refund.
- Anonymous
I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger.
- Greg P
Industry Average
Good service. Delivered promptly
- Anonymous
Very happy with prompt service
- Anonymous
Great service, excellent value for money.
- Gordon B