Phonebot have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great price and quality. Highly recommend. Only query it looks like the watch has a screen protector. Not evident in pic or description.
”
- Anonymous
“
Thank you for supplying my second phone on up grading to a Ultra 22. After i purchased a cover you refunded the price of it. You supplied it also very quickly. I am very happy to deal with you. I have recomended a friend this morning who is up grading also
Thank you very much.
”
- Russell N
“
Packaging was excellent and professional. The charger that was included as a gift is outstanding and the phone which was described as like new is like new. The phone is no more than 6 months old and is still available new. Because I bought from Phonebot I paid a little more than half the price of buying new. At this point, very happy and would buy from Phonebot again.
”
- John L
“
Have used these guys before, will use them again. Good communication, fast delivery, product as described.
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- Meg M
“
Product as described online. Grat customer service fwhen I called with enquiry regarding item.
Fast delivery. More than happy with my purchase.
Highly recommended.
”
- Jim N
“
Phonebot has good deals and the description matches the quality of the phone I purchased. 'Like New' is what it is - looks brand new!
Quick delivery is also a plus. This is the third phone I have bought from Phonebot - always satisfied with my purchase.
”
- Simon W
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
”
- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.
”
- Jay F
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
Excellent fast service. Product exactly what was presented.
”
- James K
“
These guys are fantastic, I have purchased a number of phones over the years & have had A class treatment every time. The phones have always been amazing. I will never buy a phone from anyone else.
Thank Phonebot for your amazing service
”
- Tony H
“
Requesting a return was a bit confusing at first, and I wasn’t really ‘walked through’ the process as one email stated. Just as I started to get concerned that my refund hadn’t been issued I realised I didn’t actually have an active return request yet! Other than that, it’s a great service and very happy with the products! Phonebot is my family’s new default supplier! Thanks :)
”
- Anonymous
