Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Nice phone & quality for the price!
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- Gary P
“
Price and delivery were spot on,Had problems transferring from android to Apple so did the apple people
Daughter sorted problem Other than that , would buy from Phone bot again
”
- Ted M
“
Happy with their service. Have ordered a few phones over the years. Always got a very good price. Will continue to order phones with them.
”
- Anna S
“
Good communication and fast delivery, pricing is competitive, quality products
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- Sharon G
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Great to deal with and fast delivery
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- Anonymous
“
I purchased a Series 6 Apple Watch for my Father. Although it has been refurbished, you would not know. It's in impeccable condition and came with a watch band.
I got daily updates on expected delivery and my package came within 3 days, which is fantastic as we live in country Victoria.
It is my first purchase from this Company and I've no hesitation in recommending this Company to family and friends.
”
- Sandra M
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
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But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
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- Maroun A
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Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
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- Jason S
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Now going through ACC to get a refund.
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- Anonymous
“
Great product and service. With tracking details
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- Anonymous
“
Good service arrived very well packed.
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- Anonymous
“
Good service. great Samsung phone delivered on time.
”
- Dan B
