Phonebot Reviews

4.6 Rating 3,958 Reviews

A-

Happiness Grade

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir

Phonebot have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

91.84%

Industry Average

“ Great price for a 2nd hand iPad that is fit for purpose. Would buy again from here. ”

- Michelle M

“ Good price and fast delivery ”

- Anonymous

“ oneplus 13, right phone, perfect condition, good price, came with free charger, cable and case. Very happy Thanks ”

- Trevor W

97.86%

Industry Average

“ Small sale. Needed a replacement protective screen glass for my aging Apple Xr (which I also bought from Phonebot years ago). From ordering to delivery it all went well and the glass arrived well packed and in one piece. ”

- Richard E

“ prompt delivery, clear communication, got informed throughout the way. ”

- Anonymous

“ Watch came in immaculate condition. Extremely happy. Will definitely be purchasing from this store again. Definitely a reputable company. Never have had any issues. Prompt delivery. Cannot fault this company. ”

- Anonymous

42.86%

Industry Average

“ i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you. ”

- Jay F

“ I bought a smart watch. It arrived without a strap and with the wrong charger. I contacted support and they said they'd send me the correct charger. That was 2 weeks ago. Still no strap. Still no charger. I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon. ”

- Paul M

“ After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend ”

- Anonymous

97.09%

Industry Average

“ Arrived as predicted. Quick same day service and postage. It's well boxed and packed. As I'm giving this phone as a gift I can't give a review as of yet. ”

- Guy M

“ arrived on time in great conditionjust like new great service ”

- Edward S

“ Excellent service and great product I pad 9 th edition works well. Would recommend ”

- Ron L

Phonebot Reviews

Price - Excellent

Delivery - Fast

Refunds - Difficult

Customer Service - Good