Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
good price quick delivry very satisified
”
- John S
“
Great phone in excellent condition. Good price. Delivered on time.
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- AidanJacqui O
“
Great device at a great price, however it took over a week for the device to be sent, but not really a drama as I didn’t need it urgently.
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- Brodie D
“
eaasy to ordeer and quick delivery
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- Susan C
“
My phones arrived and they are absolutely awesome conditions! They all looked brand new for a refurbished phones. Quick delivery.
Thank you. I will definitely purchase again.
”
- Tess R
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The phone was in the condition promised, but delivery was well outside the timeframe promised, and when I called, the response was pretty dismissive. After I posted my review, the company contacted me, apologised, and sent me a free phone case as a goodwill gesture. I appreciate that effort, though my initial experience wasn’t great.
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- Darren R
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
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- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
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- Anonymous
“
i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.
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- Jay F
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
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- Anonymous
“
The Customer Service was good but it took longer than expected to arrive. The phone itself has been hard to set certain things. The phone was for my Husband and so I have been trying to set it up to make it simple for him to use. I WOULD reccomend Phonebot to anyone looking to purchase a cheap re-furbished phone.
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- Tracey K
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Very happy with the service and the product, thanks
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- Ted H
“
Excellent service.
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- Penny G
