Phonebot Reviews

4.6 Rating 3,219 Reviews
Happiness Grade
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

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Shop A 289 Broadway reservoir

Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.


Price - Excellent

Industry Average
Phonebot are easy to deal with online and have a great range of products in lots of price ranges. The quality of their refurbished phones is fantastic. I wouldn't hesitate to recommend them or purchase from them again.
- Terri M
Excellent price, genuine Samsung product, quick postage. Will buy more if you can get White ones, thank you.
- Richard H
I found what I needed here. The item I was looking for is not easy to find. Reasonable price and fast delivery. Thank you.
- Johanna N

Delivery - Fast

Industry Average
We have purchased several products from this company. The iPhones and iPad have all been in as new condition. From purchase to delivery the process has been perfect with great prices and quick delivery of quality goods. Highly recommend this company and when in need will order again.
- Peter S
Excellent product, great communication and fast delivery. A+++++++++
- Geoffrey E
Fast delivery, phone condition is as per description. Asked them a couple of questions on whatsapp and they responded quickly. Wonderful service. Will recommend them for sure
- Anonymous

Returns Process - Difficult

Industry Average
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
- Maroun A
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
- Anonymous

Refunds - Difficult

Industry Average
Now going through ACC to get a refund.
- Anonymous
I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger.
- Greg P
I'm not very impressed with the service at all. I ordered an 'AS NEW' phone......but when it arrived it had scratches right in the middle of the screen. I have returned the phone and asked for a full refund. It's been 8 days now since they received the phone and no refund. I'm not impressed with the lack of communication. It's now three weeks from ordering my phone!
- Anonymous
Industry Average
I have just bought phones No 4 & 5 and as usual, they were as advertised. The service and communication from Phonebot are amazing and they are always available should you have any questions. I would personally always recommend them to anyone and have done so with colleagues and friends.
- Colin C
Fast delivery, phone condition is as per description. Asked them a couple of questions on whatsapp and they responded quickly. Wonderful service. Will recommend them for sure
- Anonymous
Purchased an iPad and keyboard. Excellent quality and great customer service
- Emma P