Phonebot Reviews

4.6 Rating 3,461 Reviews

Happiness Grade

Company Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir

Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

94.32%

Industry Average

“ Quick delivery, exactly as described, great price. ”

- Gary G

“ Purchased item was as described - price was fair. Service was prompt and goods were packaged extremely well. Very happy with Phonebot and would shop with them again. ”

- Suzanne J

“ iPad looks new, excellent buy for the price. Transaction went well. Phonebot excellent to deal with. ”

- Paul M

95.58%

Industry Average

“ Very happy with my phone. My husband purchased one some months ago also very satisfied. Fast delivery excellent service. ”

- Anonymous

“ Quick delivery, exactly as described, great price. ”

- Gary G

“ Found product easily and payment via PayPal very helpful. May I suggest that somewhere after purchase that you inform your customer that the delivery company will contact for delivery date? ”

- Russell O

0.00%

Industry Average

“ Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo. ”

- Matt

“ But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to. ”

- Maroun A

“ Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus. ”

- Anonymous

33.33%

Industry Average

“ There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price. ”

- Jason S

“ Now going through ACC to get a refund. ”

- Anonymous

“ I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger. ”

- Greg P

94.38%

Industry Average

“ Excellent service as explained ”

- Debbie R

“ Great service, goods arrived with no issues and the phone is like brand new. ”

- Chris P

“ Prompy and effient service. Product as advertised. Many thanks. ”

- Allan J

Phonebot Reviews

Price - Excellent

Delivery - Fast

Returns Process - Difficult

Refunds - Difficult

Customer Service - Good