Phonebot have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The best price, quick delivery and quality product
”
- Bernadette C
“
I mistakenly purchased iPhone 15 pro instead of iPhone 15 pro max. I quickly returned it by paying for the return shipping. I requested for a refund of the purchase price. I have to chase the refund no communication from them. Finally I was told that the refund was credited into my bank account. It took 5 days for the refund to reflect into my bank account. Hopefully they can improve their customer service.
”
- SAM H
“
I have now purchased 3 phones and a smart watch from Phonebot. You can try, but you won't be able to get better service or a better price anywhere else.
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- Donald G
“
The best price, quick delivery and quality product
”
- Bernadette C
“
Very happy with the easy to use online order system,the quick delivery time and the product was as described. The free phone case was a nice bonus. Would use them again.
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- Mac J
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Very speedy delivery and excellent product quality. 100% happy returned customer.
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- Anonymous
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
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But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
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- Maroun A
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Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
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- Anonymous
“
i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.
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- Jay F
“
I bought a smart watch. It arrived without a strap and with the wrong charger.
I contacted support and they said they'd send me the correct charger.
That was 2 weeks ago. Still no strap. Still no charger.
I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
”
- Paul M
“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
- Anonymous
“
Excellent service. Very friendly and helpful staff. Phone arrived on time and in condition advertised.
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- Edward G
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Great phone. Just as described and service was excellent. Thank from Peter in Brisbane
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- Peter G
“
What stood out was how balanced this service is. They don’t encourage spying, only responsible surveillance. My phone and iPhone security were thoroughly checked. WhatsApp and Facebook login insights were detailed. This helped my husband and I discuss trust openly. A valuable tool for modern relationships.
”
- Howe C
