Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Phonebot are easy to deal with online and have a great range of products in lots of price ranges. The quality of their refurbished phones is fantastic. I wouldn't hesitate to recommend them or purchase from them again.
”
- Terri M
“
Excellent price, genuine Samsung product, quick postage. Will buy more if you can get White ones, thank you.
”
- Richard H
“
I found what I needed here. The item I was looking for is not easy to find. Reasonable price and fast delivery.
Thank you.
”
- Johanna N
“
We have purchased several products from this company. The iPhones and iPad have all been in as new condition. From purchase to delivery the process has been perfect with great prices and quick delivery of quality goods. Highly recommend this company and when in need will order again.
”
- Peter S
“
Excellent product, great communication and fast delivery. A+++++++++
”
- Geoffrey E
“
Fast delivery, phone condition is as per description. Asked them a couple of questions on whatsapp and they responded quickly. Wonderful service. Will recommend them for sure
”
- Anonymous
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
”
- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
Now going through ACC to get a refund.
”
- Anonymous
“
I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger.
”
- Greg P
“
I'm not very impressed with the service at all. I ordered an 'AS NEW' phone......but when it arrived it had scratches right in the middle of the screen.
I have returned the phone and asked for a full refund. It's been 8 days now since they received the phone and no refund. I'm not impressed with the lack of communication. It's now three weeks from ordering my phone!
”
- Anonymous
“
I have just bought phones No 4 & 5 and as usual, they were as advertised. The service and communication from Phonebot are amazing and they are always available should you have any questions.
I would personally always recommend them to anyone and have done so with colleagues and friends.
”
- Colin C
“
Fast delivery, phone condition is as per description. Asked them a couple of questions on whatsapp and they responded quickly. Wonderful service. Will recommend them for sure
”
- Anonymous
“
Purchased an iPad and keyboard. Excellent quality and great customer service
”
- Emma P
