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Phonebot Reviews

4.6 Rating 3,729 Reviews
B-
Happiness Grade
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir

Phonebot have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

94.51%
Industry Average
Product in great condition, competitive price and fast delivery
- Myke L
Phonebot was very easy to navigate for choice of phone. The only negative was that no manual was included in the purchase. However, delivery was prompt and pricing was very competitive. I recommend Phonebot to anyone wishing to purchase an 'as new' mobile phone without a high price tag.
- Lee W
I paid extra for Express Post, but was still very happy with the price overall.
- Justin M
A

Delivery - Fast

95.63%
Industry Average
Very fast delivery
- Majid F
I had never purchased a refurbished item before until I bought my Samsung Galaxy 3 Smart Watch from Pnonebot. I am very happy with my watch, it arrived in complete As New Condition and is working extremely well. Phonebot kept me advised re delivery all along the way and I would certainly have no doubts about purchasing from them again. I highly recommend and thank Phonebot for their great service and products.
- Dorothy F
Prompt delivery of the item ordered
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
- Matt
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
- Maroun A
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
- Anonymous
E

Refunds - Difficult

40.00%
Industry Average
I bought a smart watch. It arrived without a strap and with the wrong charger. I contacted support and they said they'd send me the correct charger. That was 2 weeks ago. Still no strap. Still no charger. I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.
- Paul M
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
- Anonymous
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
- Jason S
96.59%
Industry Average
I had never purchased a refurbished item before until I bought my Samsung Galaxy 3 Smart Watch from Pnonebot. I am very happy with my watch, it arrived in complete As New Condition and is working extremely well. Phonebot kept me advised re delivery all along the way and I would certainly have no doubts about purchasing from them again. I highly recommend and thank Phonebot for their great service and products.
- Dorothy F
Was able to speak to customer service prior to purchase. Item arrived with as-new battery and perfectly presentable condition. Nice to have a warranty for piece of mind. Recommended!
- Jonathan D
Excellent and prompt service
- Anonymous