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Phonebot Reviews

4.6 Rating 4,055 Reviews
A-
Happiness Grade
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir

Phonebot have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

91.46%
Industry Average
Prompt delivery and a good phone. Price was great too!
- Amanda M
Phonebot was amazing to deal with...fast and easy to order from...fast delivery and my phone is exactly what was described! Highly recommend to anyone looking for a new phone at a fabulous price!
- Lisa L
Third phone purchased and these guys do not dissapoint. Awesome quality, accessories and warranty...without the hefty price tag. What more could you need. 11/10 would recommend.
- Ryan H
A

Delivery - Fast

97.22%
Industry Average
Good Prices and Quick Delivery
- Jason W
Prompt delivery and a good phone. Price was great too!
- Amanda M
Phonebot was amazing to deal with...fast and easy to order from...fast delivery and my phone is exactly what was described! Highly recommend to anyone looking for a new phone at a fabulous price!
- Lisa L
E

Refunds - Difficult

41.18%
Industry Average
Ordered a phone cover. Delivered the wrong size. Sent it back for a refund, but disallowed as I had opened the box. But they kept the cover. I paid for it, they refused a refund but kept the case.
- Anonymous
Ordered a phone cover. Ordered the wrong size. Sent it back for a refund, but disallowed as I had opened the box. But they kept the cover. I paid for it, they refused a refund but kept the case.
- Steven H
i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.
- Jay F
97.18%
Industry Average
Great phone and good value - thank you. Only negative is a slow postal service.
- Geoffrey B
Excellent service
- Des M
I can attest that this company is legitimate and has customer service and satisfaction at the forefront of their principles and practice.
- Liz H