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Phonebot Reviews

4.6 Rating 3,898 Reviews
A
Happiness Grade
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir

A

Customer Service - Good

96.61%
Industry Average
I mistakenly purchased iPhone 15 pro instead of iPhone 15 pro max. I quickly returned it by paying for the return shipping. I requested for a refund of the purchase price. I have to chase the refund no communication from them. Finally I was told that the refund was credited into my bank account. It took 5 days for the refund to reflect into my bank account. Hopefully they can improve their customer service.
posted 2 weeks ago - SAM H
Prompt service, product as described
posted 1 month ago - Lee-anne W
Great service & choice happy to answer questions when needed
posted 1 month ago - Mandy L
I have now purchased 3 phones and a smart watch from Phonebot. You can try, but you won't be able to get better service or a better price anywhere else.
posted 1 month ago - Donald G
Excellent fast service. Product exactly what was presented.
posted 1 month ago - James K
These guys are fantastic, I have purchased a number of phones over the years & have had A class treatment every time. The phones have always been amazing. I will never buy a phone from anyone else. Thank Phonebot for your amazing service
posted 1 month ago - Tony H
Requesting a return was a bit confusing at first, and I wasn’t really ‘walked through’ the process as one email stated. Just as I started to get concerned that my refund hadn’t been issued I realised I didn’t actually have an active return request yet! Other than that, it’s a great service and very happy with the products! Phonebot is my family’s new default supplier! Thanks :)
posted 1 month ago - Anonymous
Good service, goods as advertised.
posted 1 month ago - Phillip P
got what i wanzen thank you for the service
posted 2 months ago - Anonymous
Great service would never buy new ipad suits my needs
posted 2 months ago - Wendy D