Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,959 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased my iPad from phone bot I picked it up from the post office last Tuesday nearly a week ago on receiving my item. There was a headphone jack stuck in the headphone outlet. I notified them on the Wednesday morning. They still have not got back to me. Random emails but with no light at the end of the tunnel, I phoned them seven times. Never pick up. I would not recommend this company to anyone.”

Helpful Report

(Reservoir, 3073) -

“Battery for a "as new device" is horrible doesnt even last a day with LIGHT-MEDIUM USE absolute scam”

Helpful Report

(Reservoir, 3073) -

“Bought a OnePlus 9 Pro Grade A. Totally disappointed with the battery. The shopkeeper lied to me regarding battery condition. There is no way this battery was tested before and it came out above 80%. My phone literally dies within couple of hours even without use.”

Helpful Report

(Reservoir, 3073) -

“I purchased an iPhone 11 Pro from PhoneBot, and unfortunately after only four months the phone has become completely unusable. I first contacted PhoneBot on 29 January requesting assistance and a return under warranty. Since then I have made multiple attempts to contact the company through every available channel including phone calls, email, WhatsApp and Facebook. Every time I call, I am directed to an AI assistant which says someone will return my call within 24–48 hours. Despite being told this repeatedly, I have never received a call back or any direct response from the company. It has now been several weeks with no communication and no resolution. As a customer, it is extremely frustrating to be left without a working phone and unable to reach a real person for support. I understand that faults can occur with devices, especially refurbished ones, but the lack of communication and customer service has been very disappointing. Due to the continued lack of response, I am now left with no other choice but to escalate the matter by contacting Consumer Affairs Victoria to seek assistance with resolving this issue.”

Helpful Report

“After facing numerous obstacles and disappointing service, I was starting to lose hope. Fortunately, PRESLEYCOUP.ORG changed everything. Their team listened carefully, communicated clearly, and delivered exceptional results that went far beyond my expectations. Reliable and high-quality service like this is truly rare. ”

Helpful Report

“Will not gut back to me regarding a warranty issue. Watch stopped working after 2 weeks of use. I have made multiple attempt to contact the store and no one will get back to me. Not a single response to 4 emails. On messenger they promised me a return label straight away, and then never got back to me. Phone goes to an AI assisted person that can't even record my mobile number for a return call correctly. SO FRUSTRATING and my son hasn't had a working watch for a couple of weeks that he got for Christmas. WHAT A JOKE. Had to post on Facebook and then Product Review to actually get a response weeks after I initially made contact. I then send the watch back and guess what???... weeks go by again with NO response. Finally, after i follow them up they tell me the watch has water in it and they won't warranty it. This is a watch that was sold to me "LIKE NEW" after their "expert" technicians appraised the watch. ZERO marks and damage on it when we sent it back, but they tell me an apple watch that is supposed to be water proof now isn't because its second hand... even though their appraisal was "LIKE NEW". many responses didn't even address my questions and were just a cut and copy response that they obviously give over and over to customers. A really disgusting company to deal with and the only way to communicate with them is by Facebook Messenger... no phone, no email they won't respond.. NO IDEA! STAY AWAY FROM PHONEBOT.”

Helpful Report

“the products are good however no customer service what so ever. The reason because I filled form out to sell my old phone to them they gave me a registration number and stated I would receive postage label within 24 hours I never received it after checking my inbox and spam folders. I sent 2 emails in regard to the matter and have still not had a reply or mailing label so that is the reason I give this poor rating.”

Helpful Report

(Reservoir, 3073) -

“Phonebot was reasonably prompt when resolving an issue within the first month of purchase. However, my phone recently had a major failure and I have tried contacting them 7 times over the last 7 weeks with no respose. This is dispite their automated responce systems saying to expect a responce within 48 hours. I have tried contact via multiple methods including email, their contact us form and the retuns for repair form. Do not trust this company to work with you as they will not communicate with you to help resolve your issues.”

Helpful Report

“PHONE USE in poor condition I've tried to contact PHONEBOT but there AI say some will call me back in TWO DAYS, but no calls. Tried Email but they suck!”

Helpful Report

(Reservoir, 3073) -

“3 PHONES IN 6 MONTHS = 3 SCREENS CRACKED + 2 FAKES ! ! ! ! Replaced an A53 for me, bought an A23 for the work truck sim, and replaced the iPhone11 for my GF. All three screens cracked at the first moment of stress and on get two replaced was told they were both fake Samsungs. I spent over a thousand bucks and I'm NEVER going back - Reservoir store.”

Helpful Report

“I feel so sad that my fellow filipino will treat me like that in one of your store brach in burjuman mall. I started saying hi and ask if what are the deal with the refurbished iphone as i saw it in one signage inside the store.The filipina lady there answer me with another question and when i get confused i fell that she gets iritated with me. I told her that actually i dont have any idea that's why i'm asking..she can give me atleast little information about what i'm asking but instead, she talk to me in a sarcastic way that i feel like i'm an idiot.”

Helpful Report

“I haven't received my goods yet I'm still waiting. Can you send me information on who you used and the tracking number which should have been emailed to me as soon as the goods had been dispatched”

Helpful Report

(Reservoir, 3073) -

“Absolutely terrible provider. Avoid. I purchased the most premium product available and without advising me they sold me an iPhone with a non genuine replacement front screen. The phone itself detected it when I did the start up. The phone has been slow and sluggish since and no response from the company. The whole warranty process is convoluted and not customer friendly. I’ll be taking this matter up with the competition ombudsman for false and misleading advertising for failing to disclose the non genuine replacement part in their advertisement”

Helpful Report

(Reservoir, 3073) -

“Reported a broken watch. No reply over a week later.”

Helpful Report

(Reservoir, 3073) -

Hi Adam, We’re very sorry for the inconvenience you experienced and for the delay in communication. We can confirm that your return is now in progress, and as soon as our team receives the watch, it will be thoroughly inspected by our technicians. We’ll be in touch promptly with the next steps to ensure this is resolved properly for you. Thank you for your patience and for allowing us to make this right. regards, Team Phonebot

“i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.”

Helpful Report

(Reservoir, 3073) -

Hi Jay, It looks like you’re already in contact with our support team regarding this issue. A return shipping label has been shared with you, and as soon as we receive the item back, we’ll proceed with the rightful resolution in line with your preference. We appreciate your patience and understanding while our team completes this process for you. — Phonebot Team

“The review rating says it all. Very disappointing with the service”

Helpful Report

(Reservoir, 3073) -

Hi Terri, We’re truly sorry to see your disappointment. After reviewing your order, we’d like to clarify that the incorrect cover was not due to our error, but rather the model selected at checkout. In addition, the returned cover was received back in an open condition, which makes it impossible for us to resell. Even so, our team has gone above and beyond to assist you — including offering a complimentary replacement cover to resolve this for you quickly. We genuinely care about our customers, so receiving a 1-star rating despite these efforts is disheartening. That said, our support team will also be reaching out to you directly to sort this matter further and ensure you feel looked after. Best Regards, Team Phonebot

“I bought a smart watch. It arrived without a strap and with the wrong charger. I contacted support and they said they'd send me the correct charger. That was 2 weeks ago. Still no strap. Still no charger. I had to find another solution, and I'm told that to get a refund I'll have to pay postage to return the items (when then eventually arrive!). I hope this can get rectified soon.”

Helpful Report

(Reservoir, 3073) -

Hi Paul, We’re genuinely sorry for the frustration and inconvenience this has caused you. It’s deeply disappointing to hear that the strap and charger have still not arrived, especially after we were assured by the vendor that they would be delivered at the start of this week. We’ve now escalated the matter with our vendor and are prepared to re-deliver the correct accessories to you via express shipping. If you're open to this, we can also restart your warranty from the date those items are successfully delivered, ensuring you get the full coverage you deserve. This message has also been sent to your email — we kindly ask for your acknowledgment there so we can act immediately on your preference and resolve this for you without further delay. Thank you again for your patience, and we sincerely apologise for the experience. Warm regards, Shazz Cx Manager - Phonebot

“I wouldn't even give you half a star nor recommend you to anyone first you send me a faulty phone the the replacement is missing half its software then wouldn't fix it because it got damaged in transit which they state voids warranty and its not stated in theirs warranty guidelines then proceeded to send the phone back damaged and still missing half the software”

Helpful Report

We understand your concerns, but based on the information available, we want to clarify a few key points. Firstly, at the time of initiating the return, there was no mention of any physical damage. If there were any issues, they should have been reported upfront so we could have guided you accordingly. Unfortunately, finding such a condition of the returned item voids the warranty and everything associated with it. Because we strive to assist our customers within reasonable limits, and we cannot take responsibility for damage that was not present at the time of shipment. If you have any questions, feel free to email us at support@phonebot.com.au Best regards, Shazz CX Manager – Phonebot

“ipad is in good condiition the issue was not having charger cable and providing just a charger head. Is diffuclt finding the older chargers. basically i have ipad the i cant even charge no shop sells it.”

Helpful Report

(Reservoir, 3073) -

We sincerely apologize for the inconvenience caused. We have emailed you regarding the tracking and delivery status of the charger that has been sent to you separately. We truly regret the hassle and appreciate your patience while this matter is being resolved. If there’s anything further we can assist you with, please don’t hesitate to reach out on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“An extremely poor customer experience from start to finish dealing with Phonebot which I thought I'd share to try and save someone from going through the same experience I have. To start with, it was extrmemely slow postage and I was sent a scratched iPad Pro when I paid for ‘Like New’ condition. They didn’t respond to my emails regarding the issue upon receipt of the unit. I had to call them multiple times after weeks of no reply to my emails. When they finally answered the call they offered to send me a replacement unit after offering compensation for the scratched screen. I was satisfied with the offer of a replacement of the same unit assuming it would be in the condition I paid for. But after no reply for a further 2 weeks after I had paid $50 to courier it back to them (at my own expense) they advised they wouldn’t replace it. They advised that this was a 'change of mind' decision when clearly they had sent me a scratched and sub-par unit. Do yourself a favour and buy a new one to avoid a painful experience dealing with Phonebot online, they are useless. I recommend avoiding this company at all costs as they cannot be trusted; while their pricing might seem attractive, the reality is that their devices are not as described and their customer service falls well short of satisfactory.”

Helpful Report

Hi James, Thank you for your feedback and for keeping us informed throughout this process. We appreciate your patience and the effort you've taken to return the item. I want to clarify a couple of points regarding the situation: The "Grade C" label you noticed on the iPad is part of our internal stock management system and does not reflect the actual condition of the product sent to you. This label is used to track inventory for internal purposes – not the quality of the device itself. We apologize for the confusion this may have caused. Regarding the shipping cost you mentioned, I’d like to note that the return was initiated under a change of mind, not due to a confirmed fault with the device. If the product had been deemed faulty, we would have arranged and covered the return shipping and replacement process entirely. Since the return was voluntary, the associated shipping cost was a result of your own decision. That said, we’re glad to hear you are happy to proceed with the replacement. As you are already in communication with our team, we’ll ensure you are guided through the next steps, and the replacement unit will be dispatched at the earliest possible time. Best regards, Shazz CX Manager – Phonebot

Phonebot is rated 4.6 based on 3,959 reviews