Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,356 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not recieve item. Will do a credit card charge back if they do not resolve.”

Helpful Report

Thank you for bringing your concern to our attention. We are sorry to hear about the issue you encountered with your recent order. However, upon reviewing your order details, we found that your parcel was successfully delivered to the BELLEVUE HILL LPO on Mon 15 Apr at 8.52 am. According to our records, the parcel has been awaiting collection for the past 10 days. Please note that the tracking number for your parcel was shared with you via email. If you require the tracking number again, please email us at support@phonebot.com.au. We kindly urge you to collect your parcel from the delivery center at your earliest convenience. Failure to do so may result in its return to us. While we understand your frustration, we recommend against starting a dispute with your bank just yet. Let's keep the bank disputes for the real dramas in life - like when Netflix asks if you're still watching after the fifth consecutive episode. We're here to assist you and resolve this matter promptly. For any assistance or further queries, please do not hesitate to contact us directly. We will also be reaching out to you via phone to ensure this matter is resolved promptly. Best regards, Team Phonebot

“Galaxy A14 phone was supposed to be unlocked sanitized reset and ready to use. But this was not the case. The phone was locked to AT&T and could not send or receive text messages. "Just send back the phone and we'll refund you if we cannot replace it" Meanwhile I can be inconvenience for their actions. A refund arrived more than a week later but charged a handling fee for their deceptive behavior. I will never buy anything from them again and would recommend others to stay away.”

Helpful Report

Dear Frank, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with your recent purchase of the Galaxy A14 phone. Your satisfaction is our top priority, and we want to ensure that your concerns are addressed. We see that you have already returned the phone to us. Upon receipt of the returned item, we have refunded you the complete order price, with the exception of the $8 transit cover fee for shipment. We would like to clarify that our product description lists multiple models, indicating that the product can be any one of them. The variant you received was one of those models, as described in the product listing. Therefore, the $8 transit cover fee was not refunded because the device was returned due to a change of mind, not because of any fault on our end. We sincerely apologize for any inconvenience this may have caused you. Should you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is of utmost importance to us. Warm regards, Team Phonebot

“Re: Phonebot Customer Feedback Order (#150668) received this order 3-4-24, but incorrect case was sent with phone. have had emails from Andy and Simon but no resolution as yet?”

Helpful Report

Dear John Dawson, We're truly sorry to hear about the inconvenience you've experienced with your order. We understand the importance of receiving the correct items, even if they are complimentary accessories. Our team is dedicated to resolving this issue promptly and ensuring your satisfaction. Rest assured, a replacement cover has been selected as per your preference and will be shipped out within the next 2 days. Thank you for your understanding and patience. We value your feedback and strive to provide excellent service to all our customers. Best Regards, Team Phonebot

“Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.”

Helpful Report

Dear Matthew, First and foremost, please accept our sincerest apologies for the unsatisfactory experience you've had with our service. We deeply regret any inconvenience or frustration this may have caused you. There are instances where unforeseen complications arise during the inspection phase, leading to longer turnaround times. Unfortunately, your iPad presented multiple underlying issues that required thorough attention and, regrettably, the parts needed for repair were not readily available, necessitating the involvement of a third-party repair service. However, we understand that this does not excuse the delays and lack of communication you experienced during the repair process. We strive to maintain open lines of communication with all our customers and aim to respond to emails within a day. Additionally, if for any reason an email response is delayed, our standard protocol is to follow up with a phone call to ensure that you are kept informed every step of the way. And we believe that the same protocol was followed with you too. In light of the inconvenience and frustration you've experienced, we would like to offer you a $30 discount on your next purchase as a gesture of goodwill. We hope this demonstrates our commitment to rectifying the situation and regaining your trust. If you have any further concerns or require assistance, please don't hesitate to reach out to us directly. We're here to help in any way we can. Thank you for your understanding and continued support. Best Regards, Team Phonebot

“I purchased a Surface Pro 7 but unfortunately the charger was faulty. I called several times, sent emails, send photos and movies showing the problem (i.e. a lot of work on my part). They promised several times to send a replacement but that still has not happened. It has been more than 2 weeks now and still I cannot use this device. They sound great, very friendly, but actions speak louder than words and I am disappointed.”

Helpful Report

Dear Robert, We sincerely apologize for the delay in delivering your replacement charger. We understand the inconvenience this has caused. We've actively followed up with our supplier and according to the latest update, it's on track to reach you within the next 2-3 days. We truly appreciate your patience and understanding. If there's anything more we can do or if you have additional concerns, please don't hesitate to contact us directly. Thank you for your understanding. Best Regards, Team Phonebot

“There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.”

Helpful Report

We appreciate your feedback and regret any inconvenience you've encountered with our service. We apologize for the issues you've described regarding debris and battery life. It's essential to note that reaching out to us directly would have allowed us to address these concerns promptly. Unfortunately, your device is now outside the 1-year warranty period, limiting our ability to provide a refund or conduct any free workmanship on your item. To better assist you and resolve any lingering issues, please reach out to us via email at support@phonebot.com.au. We are committed to making things right and ensuring your complete satisfaction. Best Regards, Team Phonebot

“Look the best way to deal with this review is to say... You get what you pay for!! Buyer beware. Remember if you can't say anything nice don't say anything at all.. enough said! They asked me to revise my review.. I have and same result!”

Helpful Report

Dear Matthew, We want to express our gratitude for your initial communication and your subsequent review. Your concerns are important to us, and we regret any inconvenience you may have experienced. I'd like to bring to your attention that our commitment to customer satisfaction extends to prompt responses and assistance. As evidenced by our swift responses to your emails and the provision of tracking information upon your request, we are dedicated to addressing your queries promptly. We understand that sometimes challenges arise, and we want to assure you that your satisfaction is our top priority. If there are any specific issues you'd like us to address or if you have additional concerns, we kindly encourage you to reach out to our customer service team directly. We are here to assist you and ensure a positive resolution. To facilitate a more detailed and personalized assistance, please reply to the last email you received from us via support@phonebot.com.au, outlining any specific grievances you are facing, such as the scratchy screen, issues with the tempered glass, or concerns about the battery performance. Sharing additional details will help us better understand your situation and tailor our support to meet your needs. Your feedback is invaluable, and we appreciate your honesty. We kindly request the opportunity to work together to address your concerns and make things right for you. Our aim is to exceed your expectations, and we are committed to achieving that. Thank you for choosing us, and we genuinely hope to have the chance to improve your experience with our products and services. Warm regards, Best Regards.

“Dont use this company. Worst after purchase support and dodgy phones. Purchased a Samsung Galaxy s21 Plus like New and within 3 months started having issues. Returned phone and thats when I lost trust in the company. Worst customer service I have experinced. No communication though out the entire warranty service period. Had to contact them to find out what was happening. Was told people would call me back several times but no one ever did. When they finally fixed the phone and returned it, the phone wasnt registering on the network, even though they supposedly tested it. Had to return it back to them. The antenna wasnt connected. The first thing you think a mobile phone repairer would test a mobile PHONE, is to see if it could make calls!! Battery was also getting to 5% then dying immediately. Was told by there technician this is "normal". I have owned several galaxy phones and all have discharged down through the numbers. Looked itup and it is a known issue with new Samsungs where the battery isn't seated properly and needs to fixed by an authorised dealer. Now going through ACC to get a refund.”

Helpful Report

I trust this message finds you in good health. We extend our sincere apologies for the challenges you've faced with your Samsung Galaxy S21 Plus purchased from us. Your feedback is crucial to us, and we are committed to addressing your concerns in a prompt and professional manner. Upon receiving your device for repair, we encountered some unforeseen complications that required additional attention. We appreciate your understanding during this process. It has come to our attention that you experienced communication lapses during the warranty service period, and for that, we sincerely apologize. Regarding the issue with the network registration and battery performance, we acknowledge the inconvenience this has caused you. Our technicians have thoroughly investigated these matters, and we understand the importance of a fully functional device. The antenna oversight was an unfortunate error on our part, and we take full responsibility for this lapse in our testing process. The team decided to send you the device back so that you can try using it and in case you want to keep it you can go for that and in case you didn't want to keep that then it contained your activational details like your Samsung ID and the stuff, And it was best to get all the data cleaned out by you. We understand that you have chosen to involve the ACCC in your case, and we respect your decision to seek mediation through this channel. We would like to assure you that our commitment to resolving this matter is unwavering. While we firmly believe that the solutions we were offering were fair and comprehensive, we acknowledge your right to pursue alternative avenues for resolution. We are more than willing to participate in any mediation process facilitated by the ACCC, where we can present our case transparently and work towards a resolution that meets your expectations. Your satisfaction is of paramount importance to us, and we remain dedicated to addressing your concerns through open communication and a collaborative approach. Thank you for your patience and understanding. Best Regards, Team phonebot.

“Happy with product but very poor order processing and distribution. Order was placed on a Saturday was expecting freight pick-up for Monday or Tuesday at latest as paid extra for express delivery and order was required for a 50th birthday present on Friday. Order was not dispatched until Wednesday and delivery was following Monday 9 days after express delivery order was placed. Extremely disappointing if dispatch was completed Monday or Tuesday order would have arrived in time due to the inefficient processing I had to purchase an alternative gift for the 50th birthday present.”

Helpful Report

Hi Aaron, I would like to begin by expressing our sincere apologies for the inconvenience you experienced with your recent order. We understand that your expectations were not met, and we truly value your feedback as it helps us improve our services. We want to reiterate our commitment to providing a positive and customer-centric experience, and I'd like to address your concerns in a detailed manner. First and foremost, we'd like to clarify that our express delivery service typically involves a two working day processing time before your order is dispatched from our site. This information is communicated in your order confirmation email to set the right expectations. There was an unforeseen delay and we understand that this may have caused disappointment, but it's important to note that such unforeseen incidents can occasionally happen in the logistics process and are beyond our direct control. In response to this situation, we took immediate steps to rectify the delay. We reached out to you to offer complimentary express shipping for upcoming orders and a generous discount on your next purchase as a goodwill gesture. Additionally, we offered a refund for the express shipping charges on your initial order even though, express shipping was applied and utilized while shipping your order. We genuinely hoped to make amends and ensure your satisfaction. It's our aim to provide our customers with exceptional service and support, and we were ready and willing to go above and beyond to make things right. However, we understand that you may not have been fully satisfied with our response. We appreciate your understanding and patience in this matter. Our primary goal remains to ensure that every customer has a positive experience with our brand. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer support team. We are here to assist you. Sincerely, Phonebot - Customer Service

“Phone arrived network locked. Contacted Phonebot asking for assistance in returning device for replacement. My request was brushed aside and I was asked to provide videos of the fault and some sort of documentation from Apple instead. Not impressed.”

Helpful Report

“In all good conscious I can only warn people off dealing with Phonebot The device delivered was locked to a USA Carrier and was unusable on delivery. I tried unsuccessfully to contact Phonebot by phone for several days several times a day and left messages to get a response but didn't receive any finally getting an automated response on Messenger. They declined to unlock the phone saying it wasn't possible to do so. On returning the device I had to chase them for several days trying to get a replacement. I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger. After repeated attempts, I spoke to someone on their support line who advised me that the Credit had been processed and would be cleared into the same account payment was made within 24 to 48 hours. This payment took 8 days to appear and I note the requested copy of the transaction receipt was undated so as to obfuscate when the payment was processed. To add some form of insult Phonebot has underpaid me on the return which I am sure will be fobbed off as a clerical error or attributed to some mystery charge that I can not see in the Phonebot terms and conditions. I also note that the Phonebot website carries some information that is wrong primarily that "credits can be limited to a store credit" which is unacceptable in Australian consumer law. I repeat there are a plethora of recycled phone suppliers out there, avoid this one.”

Helpful Report

Thank you for taking the time to share your feedback and experiences with Phonebot. We truly appreciate your honest input and are committed to addressing your concerns in a manner that leaves you satisfied. and we apologize for any inconveniences you may have faced during this process. Your satisfaction is of paramount importance to us, and we strive to continuously enhance our services. Regarding your request for a refund of the transit cover, we understand your perspective and, as a gesture of our commitment to better customer service, we will gladly refund this amount to you. It's important to us that you have a positive experience, and we are here to assist you every step of the way. We want to thank you for your patience and understanding throughout this situation. Your feedback helps us improve and better serve our valued customers. Please share the required information in order to have the refund of transit cover. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to provide you with the best possible service. Once again, thank you for choosing Phonebot, and we look forward to serving you better in the future. Best Regards, Shahroze Rizvi

“I'm not very impressed with the service at all. I ordered an 'AS NEW' phone......but when it arrived it had scratches right in the middle of the screen. I have returned the phone and asked for a full refund. It's been 8 days now since they received the phone and no refund. I'm not impressed with the lack of communication. It's now three weeks from ordering my phone!”

Helpful Report

We appreciate your feedback and understand your concerns regarding your recent purchase. I apologize for any inconvenience you've experienced with the condition of the phone you received and the delay in processing your refund. Your satisfaction is important to us, and we are committed to resolving this matter promptly. It's important to us that our customers are satisfied with their purchases, and we acknowledge that there is a chance the product did not meet your specific expectations. For this reason, we are committed to facilitating a hassle-free refund process without any conditions or complications. Upon receiving your returned device, our team conducted a thorough audit within two working days to assess its condition and any association with your credentials. Following the audit, your order was promptly forwarded to our refund department. I want to assure you that we are working diligently to expedite your refund. I want to assure you that your refund is in the final stages of processing, and you can expect to see the funds back in your account within the next 24 hours. Best Reagrds, Team Phonebot

“The phone we have recently purchased is faulty The battery will not charge Pretty disappointed as I have purchased several from you Regards Kate Please reply”

Helpful Report

As a valued customer who has made multiple purchases with our company, your satisfaction is of utmost importance to us, We sincerely apologize for the inconvenience you have experienced with the phone. Our refund policy allows for changes of mind within the first 7 days of purchase. After this period, the warranty comes into effect to cover any potential issues with the phone. Please know that we genuinely want to address your concerns and find a suitable solution. To take this further, we kindly request you to send us an email or call our customer support, and we will prioritize your case to ensure it is resolved to your satisfaction. Our email: support@phonebot.com.au Call Us | (03) 94626936

“Unfortunately my experience was not great. I purchased an Apple watch which was delivered with a faulty charger, so I wasn't able to use it. I requested a refund and returned the item. I was then told however that it was under PhoneBot's warranty, so they sent it back to me with a new charger. The item now works, but all of this took weeks and weeks from the time of purchase to the time I was actually able to use my new item. I wished I'd just paid additional and bought myself a NEW one, not refurbished. It would have been a lot less hassle and I would have known what I was getting.”

Helpful Report

Dear Customer, We deeply apologize for the inconvenience and the delay you experienced with your Apple Watch purchase. We understand your frustration with the faulty charger and the subsequent warranty process. While we acknowledge the time it took to resolve the issue, we would like to highlight that the problem you encountered could have occurred even with a brand-new item. It is not specific to whether the item is used or brand new. However, we take your feedback seriously and appreciate your perspective on purchasing a new item to avoid any potential hassles. We want to assure you that your satisfaction is important to us. We recorded and reviewed the details of your case, and upon identifying the fault, we promptly sent you a replacement charger under our warranty policy. We are glad to hear that the item is now working as expected. We kindly request that you consider your overall experience with our company and service when rating us, rather than solely basing it on the performance of the product. Our aim is to provide excellent customer service and resolve any issues promptly and satisfactorily.

“I had previously highly recommended Phonebot. I will never deal with them again. This is due to being sent a faulty phone which did not meet the condition guide on the website and having a painful experience trying to return the phone and get a full refund. Very disappointed in the poor service, nothing like what I had experienced previously.”

Helpful Report

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with your recent purchase from Phonebot. We take customer satisfaction very seriously, and we deeply regret that your expectations were not met on this occasion. We understand the frustration you encountered upon receiving a phone that did not meet the expectations you had. As per the records, your order has been refunded and to be honest we feel sad to lose a customer like you but we tried our level best and have entertained you to the maximum of our extent. Should you have any further concerns or require any additional assistance, please do not hesitate to reach out to our customer service team by calling or emailing us. We would be more than happy to address any further queries or provide any necessary support. Best Regards, Team Phonebot

“Dodgy company.Horrible service,no communication and bad business practices.They won't send your phone for 48hrs”

Helpful Report

Thank you for reaching us on another platform Mr McMahon.. Your order was canceled and refunded upon your request around a week ago. We have records of this being communicated to you where you agreed to call of the negative review you had posted on the next day of placing your order. We would repeat saying, we understand that you needed this phone and you wanted it to be quick too but you placed your order on Tuesday evening and as our website clearly states that orders are shipped within 2 days then we should have been given at least 2 days first and then awarded with reviews. But you are trying to defame us everywhere for no big reason. We could have shipped your order on the 2nd day of its placement as the 2 days shipping window was allowing us to ship your order till the second day but you chose to refund and smear about us. Your order is refunded but this review is still here which you said you will call off but you blocked us on the chat after the reimbursement of your order, you did not keep your words my man! and we are happy to see that you have come to Reviews IO, it allows posting pictures mate! Let the public decide..

“DO NOT, I REPEAT, DO NOT BUY FROM THIS COMPANY. This is the short version. I bought a phone, sent it back twice for the same problems, one being Google maps that I use all the time for work After me having to send it twice and all the time wasted in doing so, it still had the same problems. I asked for them to take it back and for a refund. Having known the problem, instead of doing the right thing they decided to make it a nightmare. The told me to video the problem, which I can't do because I would have to break the law by using a device while driving and use my time and money to drive around until the problem showed again. After emails back and forth they ended up just ignoring me completely. I paid $460 for the EXELLENT condition phone and also bought a cover and screen saver from another place ( which was ripped off and not replaced ) so my outlay was over $600. They are happy to help until they can't fix their product and then just wipe their hands of you. Never use them.”

Helpful Report

I was unable to find any order in my records by searching your name. We are a customer-centric business and will do anything to make your experience if you are right. Please call us on (03) 94626936 MONDAY TO FRIDAY: 9:30 AM - 5:00 PM SATURDAY & SUNDAY: 11:00 AM - 4:00 PM or email us at support@phonebot.com.au with a subject ATTN - CUSTOMER SUCCESS TEAM, so we can look into the ordeal that you have faced which has made you write such stuff against us. Best Regards, Shary Rizwee. CX Manager - Phonebot

“I am doing an updated review from the one I left 2 weeks ago. I have continued to be told a charger has been sent, yet nothing has arrived. I have had multiple "messenger" messages asking me to change my original review, they want to control what customers write, not what the customer experience might be. My review indicated it was like bribery, we will help you but only when you write what we say!. Two weeks on, its been more of the same, but all hidden from this website. I have had multiple requests to change my review, still no charger though they claimed to have sent 2 weeks ago. The response written to my original review reads I must have misunderstood. There was and is no misunderstanding from my end. In fact much of their reply online is difficult to follow at all. I rang Ross twice today and was told they would get in touch with the shipping tracking and tell me by 4. But of course nothing as usual. I am happy to upload their repeated attempts to get me to alter my review. i still strongly believe if you don't write what they like, they are not interested in resolving your difficulty. It's been such a disappointing experience given I have been a loyal customer. I feel so let down.”

Helpful Report

“Received iPad yesterday. Set up BUT Sound doesn’t work and appears to be something broken off in the headphone jack”

Helpful Report

Thank you for choosing Phonebot for your recent order. I see that you received the item day before yesterday (04/12/2023), and did not contact us to seek resolution or assistance. Otherwise, we would be more than happy to assist our valuable customers. We tried calling you too but the call was not answered. Therefore, please contact us so that we can provide you with the quickest resolution. Our email address is support@phonebot.com.au Just in case we do not reply you accordingly then you should post such reviews but its unfair to leave a 1-star review without letting the seller know about it.

“I have not received my phone”

Helpful Report

Thank you for choosing Phonebot for your recent order. We know you are highly excited to receive the ordered item, however, due to the Easter holidays in the start of the week, all the consignments that have been timely sent out from our side have been delayed/disrupted. If your item takes an unreasonable amount of time in getting delivered then please free to reach out at support@phonebot.com.au and we'll sort everything out for you. Best Regards, Team Phonebot.

Phonebot is rated 4.6 based on 3,356 reviews