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Phonebot Reviews

4.6 Rating 3,371 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch I ordered has not been delivered .”

“Very frustrating service ! I ordered a phone , waited 2 days , then was contacted by email , requesting that I take a phone screen shot of my bank portal due to fraudulent activities , they needed to verify I was authentic?? Forget it I said!! Jumped in my car and drove to a shop and picked out a phone ,done took 20 mins !never use this phonebot it’s a joke on the consumer !!!!”

“Extremely angry and ripped off”

Dear Kieran, Thank you for choosing Phonebot for your recent order. We are so sorry for the inconvenience and frustration you have been through, and will try our level best to turn your experience around. Based on the conversation on phone, we will be happy to inspect and fix the phone. We look forward to have this issue resolved for you asap, therefore please bring it over whenever you get time. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I would never ever use this company or anyone associated with them. I organised to buy a watch from them and sold it and did not let me know until I had. Driven from Berwick to the shop in Resoviour. Was not happy at all.”

“phone arrived I took hours to set it up and then discovered it wouldn't charge....”

Hello Clare, Thank you for choosing Phonebot for you recent order. Once again we will apologize to you and as per our previous conversation on the call we and messages, as soon as the device arrives we will process your refund plus the shipment charges too. We are sorry for the inconvenience you faced and will be happy to do whatever to turn your experience around. For any queries feel free to reach us on support@phonebot.com.au Thanks and regards, PB Customer Service

“Still no shipment”

Thank you for choosing Phonebot! We sincerely apologize for the delays on the shipping, We dispatched the order from our end on the 12th of April after receiving it on the 11th. The parcel was picked up for delivery on Tuesday 14th when services resumed after the Easter, and has been scanned at your nearest Auspost store it should be delivered in the following days. Again we apologize for these extensive delays and will be following up with Auspost on this since they are facing huge disruptions due to the COVID-19. We certainly appreciate your patience with us on the matter. Kind regards, PB!

“Wrote you an email regarding how I paid for a led clear case in store for $20 but the same case is free when purchasing online. No response. Oh and my usb cable does not work.”

Hello Mitchell, Thank you for choosing Phonebot for you recent order. We saw your review and checked our email to find any incident reported by you but found nothing by your order number or email address on any of our contact points, If there is any problem with the device then we are here to give you a supportive customer service and in case if we deny serving you then we deserve a poor review. In your case I see that you were sold a case and its also being give as a give away because we are trying to promote our online shopping and in order to market, these are promotions which may change at any point of time. Now if there is any problem with the phone or the cable then please come to our store today or tomorrow between 11 am - 3 pm, as we might stay close on Monday so that we can see what can be done.. Our customer care can be reached at support@phonebot.com.au Thanks and regards, Team PB!

“Too slow. I ordered the phone on a Monday and was told I would have the home by that Thursday or Friday. It's now the following Wednesday and still no phone. The tracking showed it was registered at the Preston mailing centre on Wednesday last week and hasn't since been updated, Preston is about 90km from where I live.....putrid!”

Phonebot 1 star review on 4th March 2020

Hello Chris, Thank you for choosing Phonebot for your order. We appreciate you taking out your valuable time to rate us as well and will like to tell you that why we would not agree to your review. Generally our handling time for most orders is 1-2 working days. That means once an order is received, we test, pack and get it ready for dispatch within that time frame. Your order was confirmed on 24th and on the 25th it was lodged with the satchel. We sent your product with Auspost - parcel post with all good faith however Auspost delivery has been into a delay as you can see the DELAY mentioned in red color on the tracking information by going to the Auspost website. We will also escalate this with Auspost and you are also requested to call their customer service and let us know for any thing needed further in this regards by sending us an email at support@phonebot.com.au as we care about the customer experience utmost. Thanks and regards, Team PB!

“Bought phone on Monday and paid extra for priority delivery. It is now Sunday and phone via tracking is still in Melbourne. Since I got this email to review phonebot before I have actually received my phone I have to give the review 1 star. Priority delivery 6 days and still in Melbourne not good enough. Might change review once I actually get the almost $1000 phone”

“The phone looks and feels like brand new.”

Valued Customer, Thank you for your feedback. We appreciate you taking out time for us. We hope you are happy with the ordered Google Pixel 2 XL - 64GB and looks like that this 1 Star rating locked by you is a mistake. Just in case if there is any problem with the device then we are always on our toes to look into any unpleasant incident reported by our customers. You can reach us at support@phonebot.com.au Thanks and regards, Phonebot!

“Stay away. Sold faulty phone and blamemdd it on me because I raise the fault a week later. They're rude and disingenuous. Spend your money elsewhere. Please see response from phonebot. They sell phones with damage and don't do proper checks!! Be safe than sorry guys”

Phonebot 1 star review on 23rd February 2020

Hello Joanne, Thank you for taking out your valuable time for leaving the review, we appreciate all kinds of feedback. In this event you are not disclosing the whole story where your phone was received back with liquid damages in it and for more clearer view pasted above is the picture of the inside condition of your device . No business will cover or would have covered you under that scenario, this is why we did not accept this claim. Thanks and regards, Team PB!

“The order was put in on Monday 10th February and since then I have heard nothing from them. My credit card has been debited and I am very disappointed.”

Hello Barbara, Thank you for choosing Phonebot for your recent order, we regret for not completing your order as the lead time of new inventory was not certain. As per the records you have been refunded for your order but still In case of any discrepancy, feel free to reach us by sending an email to support@phonebot.com.au Thanks and regards, Team PB!

“It never came, never ordering from here again. Completely robbed.”

Hello Melissa, Thank you for taking out your precious time. we appreciate your feedback. And will like to explain you that you paid us for expedited shipping via Toll but unfortunately due to their systems being down we were not able to send your package through them hence it was sent via Auspost. Otherwise it was dispatched in a timely manner. We will like to apologise for the delay in receiving the order, we would have certainly not let you wait but its not in our hands as deliveries are made by separate entities like Toll and Auspost. For future references, feel free to reach us on support@phonebot.com.au Thanks and regards, Team PB!

“They don't know what they are selling”

Hello Roanna, Thank you for taking out your precious time to rate us and giving us a chance to look into your case. In order to add more value in your feedback kindly tell us whats wrong with your order? As we are fully aware of what are we selling ! Your order is for a Huawei Y5 (2018) [Brand New] which has been dispatched from our end already. Now if there is a problem found in the unit or in case the delivery has been delayed then please feel free to reach us at: support@phonebot.com.au We will be happy to revert back to you. Thanks and regards, Team PB!

“Phone came very late, delivery service atrocious. Phone service kept saying message box full but provided no place to leave a message or call back. Product fine and customer service acceptable.”

Dear Customer, We value your feed back as this is always an opportunity to improve our services. You can check the tracking link, we sent the product in timely manner as your order was dispatched dispatched and got lost which has still not been retrieved where as we are on our toes to keep our customers happy and their satisfaction is utmost for which we dispatched the Replacement without receiving the lost one back. But once again we are so sorry for the hassle that you have been through due to the their logistic disruptions of Toll and we know how frustrating it is to wait for that long but Phonebot and Toll are two separate entities and wouldn't it be wrong to blame us or rate us bad even after we paid for the best possible service with all good faith? Feel free to reach us in case of any query at : support@phonebot.com.au Kind regards, Team PB!

“Unfortunately, they used toll? Toll delivery guy didn't deliver the package and lied. The package was damaged. It took 7 days and I still didn't receive my phone where the consignee was 20 km away.”

“It came within 2 days which was great! However I bought a b grade Apple Watch and it didn’t tell me that there would be no band which was disappointing as I now have to wait a week to purchase one. It also goes flat after 1.5hrs which means that it is not overly functional as a watch!!”

Valued Customer, We appreciate your feedback. Accept our apologies for the ill-experience and kindly give us a chance to turn your experience around. We would have certainly taken care of the issue if this was notified to us directly as well because When you buy refurbished products from Phonebot, you can buy with confidence as we offer warranties on all purchases. Kindly tag us on support@phonebot.com.au and tell us how will you like to proceed further. You are given a free option to choose whether to return the "Apple Watch Sport 1st Gen. 42mm Aluminium Case [Grade B] " back to us and get a full refund or have it swapped with a similar one. Plus the shipping will be reimbursed since your product is under our warranty. We will wait for your response, Thanks and regards, Team PB!

“I received an A grade device that was not working properly as it had not been thoroughly serviced. I returned my device and was promised reimbursement of the cost of sending my phone back. I have received no apology for the inconvenience, no reimbursement and no response when I emailed phonebot to request it. Phonebot did fix the servicing issue and return my phone within 2 working days. However, the cost of the inconvenience (postage) has not been reimbursed.”

Hello Lara, We will like to apologise for the inconvenience you have been through and appreciate your cooperation in telling us about the Situation. Kindly accept our apologies and send us an email to support@phonebot.com.au and attach the shipping receipt in the email. Make sure you write your order number in the subject bar and also provide us your Paypal id in the same email so that you can be reimbursed for the shipping with no further requirements. Thanks and regards, Team PB!

“Horrible. I still haven’t received it and i paid for express post last week.”

“Still haven’t received it, despite paying for express post.”

Hi Jan, your order was picked up on Monday afternoon by the courier for express delivery and usually it takes 1-3 business days to have the unit delivered. Per the tracking information provided by Toll it should be delivered to you by today. We will keep a follow up with them to make sure you get it in time.

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Phonebot is rated 4.6 based on 3,371 reviews