Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,959 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive what was ordered.”

Helpful Report

“No phone as yet. :-( :-( :-(”

Helpful Report

Thank you for choosing Phonebot. Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have a little control over making sure that is delivered on time. Upon checking, this product has already been delivered to you. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Failed to deliver my phone”

Helpful Report

Thank you for choosing Phonebot. Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have a little control over making sure that is delivered on time. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Got sent the wrong item.”

Helpful Report

“Advertised as next day shipping, took 4 business days to ship very disappointed”

Helpful Report

“I paid for the phone online on 17-4-21 & now its 26 -4-21 & haven’t heard from them since , I have emailed there support reference twice & have got no reply , not happy .”

Helpful Report

“Still haven’t received phone 10 days later”

Helpful Report

“Not good at all”

Helpful Report

“Absolute horrible customer service and delivery timeframes. Will not be ordering from this shop again.”

Helpful Report

“Seriously considering asking for a refund already and I haven't even received the product yet (which I'm afraid of poor quality it is despite the price I paid), no tracking number, still hasn't arrived yet AND now the constant pestering of reviews, well here's your review, the experience has been awful thus far.”

Helpful Report

“Sent me someone else's order which was worth $120 more then the one I placed. Attempted to charge me the difference which is illegal to do. Wont reply to messages. Wont acknowledge the issue as their mistake. More interested in getting the item back then anything else.”

Helpful Report

“It’s ok not really great”

Helpful Report

Good Day mate! Looks like you have been sold a good phone with all good concerns. In case you did not like the phone then it could have got refunded or swapped up with anything other but you never reached us so far. Before rating us this bad, your one email to us would have done the job for all of your queries. Feel free to reach us at : support@phonebot.com.au

“Never arrived. 2 weeks now. Never responded to email or phone calls”

Helpful Report

“I ordered and paid for a phone and wondered why I had not received any tracking information. When I went to check my order, in fact Phonebot had cancelled it and refunded me without any contact. Not impressed.”

Helpful Report

“I have been waiting nearly 2 weeks for the phone. I know that this is not Phonebots fault however, it is annoying to be sent these surveys while I am still waiting.”

Helpful Report

“The iPhone 7+ battery dies very very quick”

Helpful Report

“I still do not receive my phone, I need a solution. I have called the My Toll company many times and they are not able to give me a solution. I don't understand why they haven't given me my phone yet, you don't answer the emails either”

Helpful Report

“Good customer service but my phone is randomly powering itself off. I have only had my phone for about a month but the issues started within days of receiving the phone.”

Helpful Report

“Very sad the guy told me it’s got Everything including a box original cable and original sound leads but I got none when I went there and I bought it for just $100 less than original price so it’s a it’s not a bargain it’s a loss”

Helpful Report

Thanks for taking your valuable time to leave us not a true review. We appreciate our customer's feedback as it helps us to improve our service. While constructive criticism and feedback for a business is always good and appreciated, outright lying and misleading feedback are not. It reflects more on you than on us. We remember your visit to the store began with a false claim that you had been offered a discount which was never offered by any of our staff but upon your self claimed discount and supplication for a discount at the store we gave you the phone which you did check what accessories are added in it and what's not as you gave up for the handsfree your self so that you could get a little more discount. Now after 15 days of buying the phone at a very good price you are blaming us for a $15 headphone with one star. Its written on our website, that refurbished devices are sold in a generic box with a compatible charger and no headphones included and for not getting it free you are accusing us of such cheap stuff. Really? You were given a discount on a fixed price shelf store, instead of appreciating you are defaming us? Instead of attempting to destroy a business's image by lying, you and your wife should learn some manners and customer ethics, For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Poor after sales service. I need to get someone to help be but I didn't get any.”

Helpful Report

Thanks for taking your valuable time to leave us reviews We appreciate our customer feedback as it helps us to improve our service and will like to inquire and apologize for any kind of hardship faced. We have attempted to call you numerous times on the number on file but it went unanswered. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,959 reviews