Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,959 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was put in on Monday 10th February and since then I have heard nothing from them. My credit card has been debited and I am very disappointed.”

Helpful Report

Hello Barbara, Thank you for choosing Phonebot for your recent order, we regret for not completing your order as the lead time of new inventory was not certain. As per the records you have been refunded for your order but still In case of any discrepancy, feel free to reach us by sending an email to support@phonebot.com.au Thanks and regards, Team PB!

“It never came, never ordering from here again. Completely robbed.”

Helpful Report

Hello Melissa, Thank you for taking out your precious time. we appreciate your feedback. And will like to explain you that you paid us for expedited shipping via Toll but unfortunately due to their systems being down we were not able to send your package through them hence it was sent via Auspost. Otherwise it was dispatched in a timely manner. We will like to apologise for the delay in receiving the order, we would have certainly not let you wait but its not in our hands as deliveries are made by separate entities like Toll and Auspost. For future references, feel free to reach us on support@phonebot.com.au Thanks and regards, Team PB!

“They don't know what they are selling”

Helpful Report

Hello Roanna, Thank you for taking out your precious time to rate us and giving us a chance to look into your case. In order to add more value in your feedback kindly tell us whats wrong with your order? As we are fully aware of what are we selling ! Your order is for a Huawei Y5 (2018) [Brand New] which has been dispatched from our end already. Now if there is a problem found in the unit or in case the delivery has been delayed then please feel free to reach us at: support@phonebot.com.au We will be happy to revert back to you. Thanks and regards, Team PB!

“Phone came very late, delivery service atrocious. Phone service kept saying message box full but provided no place to leave a message or call back. Product fine and customer service acceptable.”

Helpful Report

Dear Customer, We value your feed back as this is always an opportunity to improve our services. You can check the tracking link, we sent the product in timely manner as your order was dispatched dispatched and got lost which has still not been retrieved where as we are on our toes to keep our customers happy and their satisfaction is utmost for which we dispatched the Replacement without receiving the lost one back. But once again we are so sorry for the hassle that you have been through due to the their logistic disruptions of Toll and we know how frustrating it is to wait for that long but Phonebot and Toll are two separate entities and wouldn't it be wrong to blame us or rate us bad even after we paid for the best possible service with all good faith? Feel free to reach us in case of any query at : support@phonebot.com.au Kind regards, Team PB!

“Unfortunately, they used toll? Toll delivery guy didn't deliver the package and lied. The package was damaged. It took 7 days and I still didn't receive my phone where the consignee was 20 km away.”

Helpful Report

“It came within 2 days which was great! However I bought a b grade Apple Watch and it didn’t tell me that there would be no band which was disappointing as I now have to wait a week to purchase one. It also goes flat after 1.5hrs which means that it is not overly functional as a watch!!”

Helpful Report

Valued Customer, We appreciate your feedback. Accept our apologies for the ill-experience and kindly give us a chance to turn your experience around. We would have certainly taken care of the issue if this was notified to us directly as well because When you buy refurbished products from Phonebot, you can buy with confidence as we offer warranties on all purchases. Kindly tag us on support@phonebot.com.au and tell us how will you like to proceed further. You are given a free option to choose whether to return the "Apple Watch Sport 1st Gen. 42mm Aluminium Case [Grade B] " back to us and get a full refund or have it swapped with a similar one. Plus the shipping will be reimbursed since your product is under our warranty. We will wait for your response, Thanks and regards, Team PB!

“I received an A grade device that was not working properly as it had not been thoroughly serviced. I returned my device and was promised reimbursement of the cost of sending my phone back. I have received no apology for the inconvenience, no reimbursement and no response when I emailed phonebot to request it. Phonebot did fix the servicing issue and return my phone within 2 working days. However, the cost of the inconvenience (postage) has not been reimbursed.”

Helpful Report

Hello Lara, We will like to apologise for the inconvenience you have been through and appreciate your cooperation in telling us about the Situation. Kindly accept our apologies and send us an email to support@phonebot.com.au and attach the shipping receipt in the email. Make sure you write your order number in the subject bar and also provide us your Paypal id in the same email so that you can be reimbursed for the shipping with no further requirements. Thanks and regards, Team PB!

“Horrible. I still haven’t received it and i paid for express post last week.”

Helpful Report

“Still haven’t received it, despite paying for express post.”

Helpful Report

Hi Jan, your order was picked up on Monday afternoon by the courier for express delivery and usually it takes 1-3 business days to have the unit delivered. Per the tracking information provided by Toll it should be delivered to you by today. We will keep a follow up with them to make sure you get it in time.

“DO NOT BUY !! They do not care about customers. My phone was defective from the start and it's been with them for nearly a month for repairs and I can't get any advice on them on when I'll get a phone back. Wish I never bought with them.”

Helpful Report

“I bought a phone on Friday 6, one hour an half later I got a text from "Adam" to tell me that the phone was already been sold (don't you have a unified database between the website and the shop to manage the store so, if you try to sell an already sold item after an hour it has been sold, you get an alert?!). I started texting with this Adam and told me that he wasn't expecting any restore in the next week then he suddenly stop answering my text till Tuesday 10 (because "This number is not monitored for text messages", couldn't he use another number?!), but, in the meantime, he didn't thought to start any refund procedure (take it easy!). On Friday 13 (less than a week later), I saw that you have exactly the same phone available again (couldn't you just held my order on hold and ship the phone ASAP instead of wasting time?).”

Helpful Report

“never received the item I ordered as you ran out”

Helpful Report

“Already 2weeks It’s still dosent yet delivery i dont get this why u want me to review”

Helpful Report

“Tried to purchase an orange pixel 4 XL as soon as the Black Friday deal was out and received an order confirmation detail. Called them up 2 weeks later only to be told that the phones were sold out with little apology Hard to recommend when their ordering isn't that reliable where I could have been told about the sold out stock”

Helpful Report

“Order placed, after 1 week advised stock not available and to replace with another item. I asked for refund on last week, still waiting.”

Helpful Report

“Order dated 29/11/19, phone still not received and as far as I can determine hasn’t been despatched. Worse still Phonebot knows my old phone has died, leaving me without a phone.”

Helpful Report

“7 days and i still dont have my item....”

Helpful Report

Hello Laura, Apologies for the inconvenience and the hassle. We sent you an email regarding the fraud-checking to verify that you are aware of the transaction made from your credit/debit card. Kindly get back to us and verify your transaction and your order will be dispatched asap! Feel free to get back to us in case of any queries. Kind regards, Team PB

“Took over three days to send a pre paid order. Seen quicker service from amateur eBay sellers. Hardly worth paying for express if they take multiple days to ship an item. Highly recommend tweaking the processing process so-to-speak. Can't fathom why it took three days.”

Helpful Report

Hello Tennessee, We truly understand your concern and are sorry for the delay. Unfortunately, due to the silly season we faced some last minute logistical disruptions causing a delay in shipping the item out to you in due time. We apologize for that once again and assure you that this won't happen the next time! Feel free to get back to us in case of any queries! Kind regards, Team PB

“ordered 512gb micro sd and its been a week. still waiting for it to be delivered... :(”

Helpful Report

“Paid extra for express post still hasn’t left Melbourne after 1 week”

Helpful Report

Phonebot is rated 4.6 based on 3,959 reviews