Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,714 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7 days and i still dont have my item....”

Helpful Report

Hello Laura, Apologies for the inconvenience and the hassle. We sent you an email regarding the fraud-checking to verify that you are aware of the transaction made from your credit/debit card. Kindly get back to us and verify your transaction and your order will be dispatched asap! Feel free to get back to us in case of any queries. Kind regards, Team PB

“Took over three days to send a pre paid order. Seen quicker service from amateur eBay sellers. Hardly worth paying for express if they take multiple days to ship an item. Highly recommend tweaking the processing process so-to-speak. Can't fathom why it took three days.”

Helpful Report

Hello Tennessee, We truly understand your concern and are sorry for the delay. Unfortunately, due to the silly season we faced some last minute logistical disruptions causing a delay in shipping the item out to you in due time. We apologize for that once again and assure you that this won't happen the next time! Feel free to get back to us in case of any queries! Kind regards, Team PB

“ordered 512gb micro sd and its been a week. still waiting for it to be delivered... :(”

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“Paid extra for express post still hasn’t left Melbourne after 1 week”

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“haven’t even received my phone or been shipped due to me needing to prove that my bank account is me??? have already sent them both screenshot of transaction and bank statement and still nothing”

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“Where do I Start. Communication regarding your requirements after-sale need to be mentioned at the point of sale. The fact the 5 days after my purchase I had to chase Phone Bot and then be told about the provision of proof of who I am is not acceptable. The fact that now I need to chase a refund is unacceptable. All you need to de is tell people at the beginning. Unless it is a legal requirement I will not provide copies of licenses, bank statements or card details for exact same reason of fraud.”

Helpful Report

“I haven’t even received my phone as yet. I understand it hasn’t even been despatched and am already requesting a review. I have also been asked to email through proof of my MasterCard transaction which I find quite unacceptable. Couldn’t get through when I called as phone mailbox was full. Hopefully there will be no problems with the phone once received.”

Helpful Report

“Ordered a 512gb micro sd card on Saturday (16/11), called up on 20/11 as there was no indication as to whether the item was shipped. Was told over the phone that my order would be processed. Received an sms the same day saying my order had been processed and there would be an email confirming the shipment. It’s 22/11 now and I still have not received the email or any indication as to whether the card has been shipped.”

Helpful Report

“Made a purchase. Was randomly refunded my money. I only knew about this as PayPal notified me. I’m still waiting for an email or call explaining why my order is not possible. Thankfully PayPal notified me or I’d also be waiting for my product to arrive!”

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“Ordered a SD Card shown as in stock, 3 days later I get told it's shipped with no tracking and it is supposed to be courier. It's now day 4 and it did not arrive so not happy as I needed it urgently for work. Do not recommend.”

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“Initially fast service then had to return the phone three times with ever increasing faults. After the third attempt to have a functioning phone, I requested a refund and bought a phone from Kogan instead.”

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“We do not have the phone Please call to arrange delivery. Matt Potter 0431663218”

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“Still have not received my purchase.I'm glad I didn't purchase a phone.”

Helpful Report

Hello Craig, Your order ws dispatched on 18th October via MyToll with the tracking ID MYTD838583.

“Bought an expensive iPhone, and also screen protector and case from another shop. After two days I received an email that the order is canceled and money reimbursed! What a waste of time, hopes, and money for the screen protector and the case! Extremely disappointed is very soft to say.”

Helpful Report

“Was guaranteed that phone would have at least 85% battery capacity, it had way below this. I contacted company about this but they never replied. This company is a scam, stay away.”

Helpful Report

“Recently bought an apple I5s from you (refurbished), the bloody thing doesn't work (no SIM card detected). I will be calling in tomorrow to sort it out.”

Helpful Report

Hello Paul, Apologies for the inconvenience. If the sim card is running fine in another phone, kindly send the phone back to us so our team can look into the issue and fix it. Our address is: Phonebot Shop A, 289 Broadway Reservoir 3073 Victoria Make sure to factory reset your device and disable passwords if any to avoid further inconvenience. IMPORTANT: Kindly include a note describing the problem to help our staff process your request asap. Cheers!

“orderd in white and recieved in black”

Helpful Report

Hello Paul, Apologies for the inconvenience. Kindly send the black Samsung Galaxy S10 Plus LED Cover Back that you received back to us and we'll replace it with the white one. The return address is: Phonebot Shop A, 289 Broadway Reservoir 3073 Victoria IMPORTANT: Kindly include a note describing the problem to help our staff process your request asap. Also, for return postage reimbursement, kindly follow this link: https://www.paypal.com/au/webapps/mpp/returns Cheers!

“Trying to contact Phonebot few times regarding the cancellation of my order. No response. Then I sent an email to cancel my order, again no response. Very poor customer service.”

Helpful Report

“, IAM very disappointed and frustrated with courier mytoll and your customer service. I had to deal with very unprofessional and rude customer service agents of mytoll. I have described my ordeal below: 1. My parcel sent by you was scheduled for Wednesday delivery. Thy did not deliver it on Wednesday but updated the status online with a comment" delivery address not contactable" even though I was at home that day. After calling multiple times thy rescheduled delivery to Friday and cancelled the delivery yesterday for unknown reasons. I called Ur customer service to complain and spoke to one of your rude customer service agent who asked me " what can we do" and argue d with me. I was trying to merely raise a complaint After some argument s he said he will find out and call me back but I never received. I should say he as very rude Is this a kind of companies do you partner with to deliver the items? 2 Finally I had to Goto mytoll Depo to collect the item as I felt they are not interested in delivery and trying all the tricks to force me goto their Depo. Now, I got the product but not what I ordered. Also, the box seal was open indicating that was already opened by someone else . This phone is network locked with Telstra and thy are demanding 80$ to unlock the phone. I have reviewed the order and I cant find any reference to this phone is locked with Telstra.So, obviously I was sent the wrong product and IAm neither happy with the product nor with worst customer service and mytoll unprofessional experience. I would like to return the product”

Helpful Report

“Phone arrived dead No paperwork or phone details attached. Trying to send phone back for refund but have had no resposne to compmete the refund transaction.”

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Phonebot is rated 4.6 based on 3,714 reviews