Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,384 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY !! They do not care about customers. My phone was defective from the start and it's been with them for nearly a month for repairs and I can't get any advice on them on when I'll get a phone back. Wish I never bought with them.”

Helpful Report

“I bought a phone on Friday 6, one hour an half later I got a text from "Adam" to tell me that the phone was already been sold (don't you have a unified database between the website and the shop to manage the store so, if you try to sell an already sold item after an hour it has been sold, you get an alert?!). I started texting with this Adam and told me that he wasn't expecting any restore in the next week then he suddenly stop answering my text till Tuesday 10 (because "This number is not monitored for text messages", couldn't he use another number?!), but, in the meantime, he didn't thought to start any refund procedure (take it easy!). On Friday 13 (less than a week later), I saw that you have exactly the same phone available again (couldn't you just held my order on hold and ship the phone ASAP instead of wasting time?).”

Helpful Report

“never received the item I ordered as you ran out”

Helpful Report

“Already 2weeks It’s still dosent yet delivery i dont get this why u want me to review”

Helpful Report

“Tried to purchase an orange pixel 4 XL as soon as the Black Friday deal was out and received an order confirmation detail. Called them up 2 weeks later only to be told that the phones were sold out with little apology Hard to recommend when their ordering isn't that reliable where I could have been told about the sold out stock”

Helpful Report

“Order placed, after 1 week advised stock not available and to replace with another item. I asked for refund on last week, still waiting.”

Helpful Report

“Order dated 29/11/19, phone still not received and as far as I can determine hasn’t been despatched. Worse still Phonebot knows my old phone has died, leaving me without a phone.”

Helpful Report

“7 days and i still dont have my item....”

Helpful Report

Hello Laura, Apologies for the inconvenience and the hassle. We sent you an email regarding the fraud-checking to verify that you are aware of the transaction made from your credit/debit card. Kindly get back to us and verify your transaction and your order will be dispatched asap! Feel free to get back to us in case of any queries. Kind regards, Team PB

“Took over three days to send a pre paid order. Seen quicker service from amateur eBay sellers. Hardly worth paying for express if they take multiple days to ship an item. Highly recommend tweaking the processing process so-to-speak. Can't fathom why it took three days.”

Helpful Report

Hello Tennessee, We truly understand your concern and are sorry for the delay. Unfortunately, due to the silly season we faced some last minute logistical disruptions causing a delay in shipping the item out to you in due time. We apologize for that once again and assure you that this won't happen the next time! Feel free to get back to us in case of any queries! Kind regards, Team PB

“ordered 512gb micro sd and its been a week. still waiting for it to be delivered... :(”

Helpful Report

“Paid extra for express post still hasn’t left Melbourne after 1 week”

Helpful Report

“haven’t even received my phone or been shipped due to me needing to prove that my bank account is me??? have already sent them both screenshot of transaction and bank statement and still nothing”

Helpful Report

“Where do I Start. Communication regarding your requirements after-sale need to be mentioned at the point of sale. The fact the 5 days after my purchase I had to chase Phone Bot and then be told about the provision of proof of who I am is not acceptable. The fact that now I need to chase a refund is unacceptable. All you need to de is tell people at the beginning. Unless it is a legal requirement I will not provide copies of licenses, bank statements or card details for exact same reason of fraud.”

Helpful Report

“I haven’t even received my phone as yet. I understand it hasn’t even been despatched and am already requesting a review. I have also been asked to email through proof of my MasterCard transaction which I find quite unacceptable. Couldn’t get through when I called as phone mailbox was full. Hopefully there will be no problems with the phone once received.”

Helpful Report

“Ordered a 512gb micro sd card on Saturday (16/11), called up on 20/11 as there was no indication as to whether the item was shipped. Was told over the phone that my order would be processed. Received an sms the same day saying my order had been processed and there would be an email confirming the shipment. It’s 22/11 now and I still have not received the email or any indication as to whether the card has been shipped.”

Helpful Report

“Made a purchase. Was randomly refunded my money. I only knew about this as PayPal notified me. I’m still waiting for an email or call explaining why my order is not possible. Thankfully PayPal notified me or I’d also be waiting for my product to arrive!”

Helpful Report

“Ordered a SD Card shown as in stock, 3 days later I get told it's shipped with no tracking and it is supposed to be courier. It's now day 4 and it did not arrive so not happy as I needed it urgently for work. Do not recommend.”

Helpful Report

“Initially fast service then had to return the phone three times with ever increasing faults. After the third attempt to have a functioning phone, I requested a refund and bought a phone from Kogan instead.”

Helpful Report

“We do not have the phone Please call to arrange delivery. Matt Potter 0431663218”

Helpful Report

“Still have not received my purchase.I'm glad I didn't purchase a phone.”

Helpful Report

Hello Craig, Your order ws dispatched on 18th October via MyToll with the tracking ID MYTD838583.

Phonebot is rated 4.6 based on 3,384 reviews