Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,829 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“, IAM very disappointed and frustrated with courier mytoll and your customer service. I had to deal with very unprofessional and rude customer service agents of mytoll. I have described my ordeal below: 1. My parcel sent by you was scheduled for Wednesday delivery. Thy did not deliver it on Wednesday but updated the status online with a comment" delivery address not contactable" even though I was at home that day. After calling multiple times thy rescheduled delivery to Friday and cancelled the delivery yesterday for unknown reasons. I called Ur customer service to complain and spoke to one of your rude customer service agent who asked me " what can we do" and argue d with me. I was trying to merely raise a complaint After some argument s he said he will find out and call me back but I never received. I should say he as very rude Is this a kind of companies do you partner with to deliver the items? 2 Finally I had to Goto mytoll Depo to collect the item as I felt they are not interested in delivery and trying all the tricks to force me goto their Depo. Now, I got the product but not what I ordered. Also, the box seal was open indicating that was already opened by someone else . This phone is network locked with Telstra and thy are demanding 80$ to unlock the phone. I have reviewed the order and I cant find any reference to this phone is locked with Telstra.So, obviously I was sent the wrong product and IAm neither happy with the product nor with worst customer service and mytoll unprofessional experience. I would like to return the product”

Helpful Report

“Phone arrived dead No paperwork or phone details attached. Trying to send phone back for refund but have had no resposne to compmete the refund transaction.”