, IAM very disappointed and frustrated with courier mytoll and your customer service. I had to deal with very unprofessional and rude customer service agents of mytoll. I have described my ordeal below: 1. My parcel sent by you was scheduled for Wednesday delivery. Thy did not deliver it on Wednesday but updated the status online with a comment" delivery address not contactable" even though I was at home that day. After calling multiple times thy rescheduled delivery to Friday and cancelled the delivery yesterday for unknown reasons. I called Ur customer service to complain and spoke to one of your rude customer service agent who asked me " what can we do" and argue d with me. I was trying to merely raise a complaint After some argument s he said he will find out and call me back but I never received. I should say he as very rude Is this a kind of companies do you partner with to deliver the items? 2 Finally I had to Goto mytoll Depo to collect the item as I felt they are not interested in delivery and trying all the tricks to force me goto their Depo. Now, I got the product but not what I ordered. Also, the box seal was open indicating that was already opened by someone else . This phone is network locked with Telstra and thy are demanding 80$ to unlock the phone. I have reviewed the order and I cant find any reference to this phone is locked with Telstra.So, obviously I was sent the wrong product and IAm neither happy with the product nor with worst customer service and mytoll unprofessional experience. I would like to return the product