They sold me a LOCKED iPhone X. After speaking with a guy, he said THEY MUST NOT HAVE CHECKED THAT ONE PROPERLY, because of there being so many orders atm. He advised to send it back and they would refund the cost of the phone and the postage. I sent it back, with tracking, and noticed a couple days later it had been received by them. Waited for the money for a while but nothing. Called up and spoke to the same guy again. He said there was some confusion and he would talk to his team, and call me back in 15minutes. I got no call back...not even the next day?!?! The money ended up being refunded a few days later...still no call from the guy. AND NO POSTAGE REFUNDED. (which I have followed up on and have had NO REPLY) Terrible experience....and wasted so much time.