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Phonebot Reviews

4.6 Rating 3,857 Reviews
92 %
of reviewers recommend Phonebot
Company Reviews Product Reviews
1,973
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About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 24th November 2025
Rani M
Phonebot 5 star review on 5th October 2025
Angela B
Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Dianne K
Verified Buyer
“Battery connection to phone is very wobbly feels like it is about to break. Other than that am happy with the phone. Is it possible to send a replacement charger”
Helpful Report
We sincerely apologize for the delay in addressing your concern, and we appreciate your patience. We are taking immediate steps to send you a replacement charging cable. Rest assured, we understand the importance of a reliable charging connection, and we want to ensure your satisfaction with our product. Your new cable will be dispatched in the next day or two, and it will be sent to the address provided at the time of your order. We genuinely value your feedback, and we are committed to making things right for you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our top priority, and we appreciate the opportunity to resolve this matter for you. Thank you for choosing Phonebot, and we look forward to ensuring your experience meets and exceeds your expectations. In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot
Michael S
Verified Buyer
“The products are great, but despatch times are a bit slow compared to other companies.”
Helpful Report
Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot
Jeanny P
Verified Buyer
“I am so far glad that I bought my iPad mini from you. Refurbished and it has a one year warranty. It came looking almost brand new. Have been using it about a month now. It takes a while to charge it full though.”
Helpful Report
Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot
Bethwyn C
Verified Buyer
“Having called and expressed frustration at trying to navigate the website, the lovely man who handled my inquiry arranged express post and I received the phone within the week. Note that the dollars displayed on the website are Australian and not American currency which is a bonus.”
Helpful Report
Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback, and we're delighted to hear that our team could assist you in navigating the website and arranging express post for your order. Regarding the currency display issue, we want to inform you that we have promptly addressed this matter, and our website now accurately displays Australian dollars. We value your input, and your feedback helps us continually improve our services. We also want to express our gratitude for reaching out to us when you encountered challenges. Your call allowed us to promptly address your concerns and ensure a swift resolution for you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We are committed to providing you with an excellent experience, and your satisfaction is our priority. Thank you for choosing us, and we look forward to serving you again in the future. In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot
Anonymous
Verified Buyer
“Good price offered by phonebot and delivery was preety quick”
Helpful Report
Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot
Hunter D
Verified Buyer
“Ordering etc was very good but the actual delivery was much slower than suggested”
Helpful Report
Anonymous
Verified Reviewer
“Extremely helpful service in making a decision to upgrade my android phone. Thankyou Ross for answering all the questions, & following up on my enquiries. Trust the purchase will live up to my expectations… Awaiting to receive phone promptly.”
Helpful Report
Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot
Glen
Verified Buyer
“Phone arrived roughly on time and so far has functioned as stated. The iPhone was as described and presented well. Very happy with phone and highly recommend purchasing from Phonebot very freindly and super helpful.”
Helpful Report
Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot
Minara
Verified Reviewer
“Really good prices and it came with no damages.”
Helpful Report
Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
William N
Verified Buyer
“Phone in perfect condition great value for money.. Just felt like I was a little out of the loop with delivery. Didn’t know when it was going to come”
Helpful Report
Thank you for choosing Phonebot! Your support means the world to us! Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Simon H
Verified Buyer
“Very happy with the phone. Minor glitch with missing shipment confirmation, all good otherwise.”
Helpful Report
Thank You for choosing Phonebot! I’m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Shang-Chun C
Verified Buyer
“Good product.”
Helpful Report
Thank you for choosing Phonebot! We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Tina B
Verified Buyer
“Great service, order received quickly”
Helpful Report
Thank You for choosing Phonebot! Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re excited that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Janette G
Verified Buyer
“Very good service, prompt reply to my email.”
Helpful Report
Thank you for choosing Phonebot! Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Glenn M
Verified Buyer
“All good so far”
Helpful Report
Thank you for choosing Phonebot! Thanks so much for your feedback! We’re really glad you find your desired item at Phonebot.com. Thanks again for the review and for being such a great customer. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Derek W
Verified Buyer
“My phone arrived, via Australia Post, within 6 days of placing the order. It was well packaged and exactly as described on the website. I’m very happy.”
Helpful Report
Thank you for choosing Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Anonymous
Verified Buyer
“Very good thanks 👍👍👍👍👍👍👍”
Helpful Report
Thank you for choosing Phonebot! Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Robyn V
Verified Buyer
“I am mostly happy with my phone. I just find the volume is a bit low at the highest setting. I do wear hearing aids but know it is the phone. Would like to be able to adjust the volume up. Otherwise very happy.”
Helpful Report
Thank you for choosing Phonebot! We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Ian B
Verified Buyer
“I had to call them and remind them of the free items I never received after they checked my details they theb sent those missing items to me”
Helpful Report
Thank you for choosing Phonebot! Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Bernard B
Verified Buyer
“Our daughter suggested buying our next phones from Phonebot both of which arrived in good time and order We are both pensioners nearing 80 so will need assistance in setting them up, our daughter will help, so far very happy with purchases both of which are in good condition.”
Helpful Report
Thank you for choosing Phonebot! We desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Phonebot is rated 4.6 based on 3,857 reviews
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