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Phonebot Reviews

4.6 Rating 3,389 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was everything it said it was. Postage was poor. Paid extra for overnight and received it 8 days later.”

“Great phone, fast shipping. An issue with a charger cable was resolved quickly and without fuss.”

“I have been very happy with the i-phone I bought from Phonebot”

“Phone arrived within the lime frame stated and the phone was as expected”

Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Good service”

Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Phone did not come with a cable to transfer info from old phone to pixel 5.”

Thank you for being our valued customer. We are sorry for any confusions, but it was never promised from us that we'll be sending the cable or any peripherals along with your phone to transfer the data from your old device to the new one. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Great service and phone was everything we were expecting”

Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“The iPad Pro 11-inch device I ordered from PhoneBot arrived a week later. The description of the device (Grade A) was accurate. I had trouble paying by credit card, but PayPal was accepted. PhoneBot has a good selection of secondhand iPads & iPad Pros for sale in Australia. I believe they can be trusted with their published device grades and would recommend them as an option if you want to buy a recent model iPad Pro. After my purchase, I discovered that PhoneBot's iPad Pros are not cheaper than the Apple Store's equivalent refurbished devices. Had I know this at the time of purchase, I would have bought from the Apple Store, especially since Apple Store refurbished iPad Pros come with a new battery and back. This is despite my PhoneBot experience being positive.”

“quick prompt no fuss”

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Nice easy transaction”

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“I bought 2 refurbished phones from Phonebot. Both are working well and the exterior finish / scratches were as advertised. The only disappointment is that both android phones came with Lightning plug charging cables (for apple phones) instead of the USB-C charging cables that was required and that I expected would be supplied. I assuming this was just a mixup, but if it had only been one of the phones, it wouldn't have mattered. It meant that I couldn't charge either phone until I obtained another cable. Otherwise, I'm happy with the phones. ---- After speaking with the customer service after this review was posted, they've agreed to send me the missing cables and improve their quality control. So I'm increasing their rating to reflect this statement by them. Another observation: Selecting an "anonymous" review may only prevent your name being listed on the web site, but may not prevent unexpected communication.”

Thank you for choosing Phonebot. We appreciate that you took time to revise your review and we assure you that as committed we will be sending you the appropriate cables very soon. As the inventory team has already been advised to do the dispatch. Last but not the least, even if this review has been posted as an anonymous, there's always an order ID which lets us to find the order details, so that we can bring the smile back on unhappy customers faces by contacting them. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Prompt service”

Thank you for choosing Phonebot and making your purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Bought two phones. One great, one faulty. After some difficulties, faulty phone was repaired and a gift voucher offered. Their communication friendly. Ultimately satisfied.”

We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have chosen us. Thank you, again, and have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Great service! Fast arrival. I had put the wrong state in for delivery which they picked up and rang me to get correct info! Will buy again from these guys!”

Thank you for your lovely note. I so appreciate you taking the time to share your purchase experience with Phonebot. Thank you again for sharing such a positive experience. It means the world to us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“i bought a Ipad pro 12.9 ,but the charger and cable are not compatible . i paid extra for express parcil ,but i cant use it . Finally I received correct one and got refund of the express mail . The manager Shazz had good communication with me . Appreciated .”

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Phone was in condition expected. Which is excellent. Communication has been great.”

Thank you for choosing Phonebot! We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Product exceeds expectation.prompt delivery”

Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“service was good.”

Thank you for choosing Phonebot! We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“I'm very happy with the phone. Not so happy that it didn't arrive factory reset & it wouldn't let me transfer my data via Samsung Switch & I had to purchase a $5 app from Google playstore to transfer all data from my old phone. That said it is a good phone & arrived earlier than expected.”

“Delivered on time.”

Thank you for choosing Phonebot! We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

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Phonebot is rated 4.6 based on 3,389 reviews