Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,857 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 24th November 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very great phone the note 10+ is. Very happy with it”

Helpful Report

Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Buying was hassle free. I changed my mind and bought a phone with a bigger screen, after paying for an A40. No fuss in exchanging the phone. The new phone has been working well so far. I expect to run smoothly for a few years.”

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“Good communication throughout and reliable service.”

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“Delivery time was somewhat delayed, phone look great like new, so far so good.”

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“Well done. What I wanted has been provided by Phonebot.”

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“good price and service, arrived ahead of time. although I didn't get the cover I wanted with the phone I purchased. Its ok but when I tried to sort it out with support I had bizarre answers - maybe an AI”

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“Service a little slow due to current Covid problems but no complaints.”

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“Great service”

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“Phone came as described and in good time. It would have been good to have a sim removal tool”

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“My Samsung Gs10e in flamingo pink looks immaculate, pristine but I haven't used it yet. I asked a lot of questions prior to and just after purchase to clarify the description ratings of refurb phones and staff fairly quickly and faithfully responded although some gave more informed answers than others! There are a number of methods available to contact Phonebot. I paid more for the phone I wanted from Phonebot because I didn't find any worrying feedback about the company. I feel assured that customer support is available should I require it for any reason.”

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“Delivered what they advertised within a reasonable time frame- would use them again.”

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“Arrived really fast, the only problem was the screen protector was not put in properly with a huge bubble so I will have to replace it”

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“The phone I purchased through afterpay is working really well although I have only had it for a few days. I have no problems with it as yet. Thanks”

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“Good service”

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“I was recommended this site by a friend. Really good value for money. I bought an iPhone 11 in like new condition, didn't ship very fast like it originally said it would but overall works great. Don't think I'll have any issues in the future with this product. Comes ready to set up as well so would highly recommend if not looking to spend needlessly in a brand new phone. Even comes with a standard case!”

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“I am very pleased with my phone, but don't know what else to write at this stage as I haven't purchased from Phonebot before. I am hoping the battery is going to last a long time as it did'nt on my old Samsung Galaxy S7 phone.”

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Thank you for choosing Phonebot! Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. Also, if the battery drains fast, please contact us via an email and we would be glad to assist you. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Delivery time good .condition of both phones very good no scratches or marks.Both work OK so far.”

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“It's not to bad”

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Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“I had an issue with my order but was easily resolved. Good customer service!”

Helpful Report

Thank you for choosing Phonebot! We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Good site. Good job”

Helpful Report

Thank you for choosing Phonebot! Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

Phonebot is rated 4.6 based on 3,857 reviews