Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,816 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 3 days for my IPad Mini to be despatched so it was not received until 9 days after ordering. I thought this a little slow. However their communication was excellent when I emailed regarding delivery and so far I am delighted with my purchase. It has no marks at all and appears excellent value for money. I will use Phonebot again to update my phone when the time comes.”

Helpful Report

(Reservoir, 3073) -

Hi Beryl, Thank you for your detailed review! We’re glad to know that although the delivery was a bit slower than expected, you were pleased with our communication and are delighted with your iPad Mini. We’re thrilled to hear that you found it to be great value for money and look forward to helping you with your next phone upgrade. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Honest advice. Good service. reasonable prices”

Helpful Report

(Reservoir, 3073) -

Hi Rick Brown! Thanks for your review! We're glad to hear that you found our advice honest and our service good. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased iPhone12, "like new condition". Impressed with the quality of the phone, also came with plug/cable/case. Customer communications could do with a bit of polish though, they come across as a bit abrupt wh3n you query something.”

Helpful Report

(Reservoir, 3073) -

Hi Darren! Thanks for your review! We're glad you're impressed with the quality of your iPhone 12 and that it came with the expected accessories. Sorry to hear that our customer communications came across as abrupt - we'll work on improving our communication style. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“IPhone was excellent and happy with the price and is just like new but I do have some concern, and I am suspicious of the battery (life) as it is not an IPhone battery and the charger is not an IPhone charger both generic.”

Helpful Report

(Reservoir, 3073) -

Hi Robert! Thanks for your review! We're glad you're happy with the price and condition of your iPhone purchase. Sorry to hear you have concerns about the battery and charger - please contact us at support@phonebot.com.au so we can assist. Best regards, Shazz CX Manager - Phonebot

“While searching for a phone, I found the PhoneBot websites gave clear information that enabled me to place an order promptly. The delivery was quick and I was updated about its progress. While finalising my order, I was a bit puzzled about the mention of free goods with the order, but I ignored it because I couldn't see what I was supposed to do. Then a Smart Watch turned up with my order, so I guessed that must have been the free goods. It's a mildly interesting addition, but I can't be bothered reading the instructions.”

Helpful Report

(Reservoir, 3073) -

Hi Don! Thanks for your review! We're glad our website provided clear information and that the delivery was quick. Sorry to hear you were puzzled about the free goods - please contact us at support@phonebot.com.au so we can clarify. Best regards, Shazz CX Manager - Phonebot

“Phone came as desciption said, and so far (1 week later) no issues, other than geting used to a different phone!”

Helpful Report

Hi Anonymous! Thanks for your review! We're glad the phone arrived as described and that you're happy with it. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“phone excellent so far excepting the light is verry weak. this is no problem for me because i dont need it.”

Helpful Report

Hi Gerald, Thank you for your feedback! We're glad to hear you're satisfied with your phone overall. If you ever need any assistance, feel free to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Good service and good product.”

Helpful Report

Thank you for your feedback. We're pleased that you found our service and product to your liking. If you have any more comments or need assistance, feel free to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Pretty good deals. If it wasn't for the original package missing, I'd bet the A grade phone I ordered was brand new.”

Helpful Report

Thank you for your feedback. We're glad you were satisfied with the deals and condition of your purchase. If you need any further assistance, please don't hesitate to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Delivered late courtesy Australia Post. Phone seems like new. No scratches etc. cannot remark upon functionality as have only received last week”

Helpful Report

“The product Iphone was in very good condition and is functioning well.”

Helpful Report

“a great product and good service”

Helpful Report

Hi Damon, Thank you for your review! We're pleased that you found both our product and service to be satisfactory. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Found product easily and payment via PayPal very helpful. May I suggest that somewhere after purchase that you inform your customer that the delivery company will contact for delivery date?”

Helpful Report

Hi Russell, Thank you for your feedback! We're glad you found the product easily and appreciated the PayPal payment option. Your suggestion about informing customers regarding delivery dates is valuable, and we will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I give them a 4 star because the store to me in resevior needs an upgrade to all phone accessories..”

Helpful Report

Hi, Thank you for your feedback! We appreciate your suggestion and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“The phone is excellent, but the charger is useless (5w). Also, the freebie heart rate monitor is not working. (please don't include useless freebies, if you really want to give something free put case covers or screen protectors )”

Helpful Report

Hi Isuru, Thank you for your feedback. We're glad to hear that you are satisfied with your phone. We apologize for the inconvenience caused by the charger and heart rate monitor. We appreciate your suggestion about providing useful freebies like case covers or screen protectors. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Grade A is not too bad! Probably I am fortunate to get the phone which looks better than the picture reference provided in website. In terms of delivery, took a longer time than expected. No email to notify the parcel has been dispatched. Payment made on 30/5, received parcel 11/6 (not regional area) for reference.”

Helpful Report

Hi Julie, Thank you for your feedback. We're glad you are satisfied with the phone. We apologize for the delay in delivery and the lack of notification. We will work on improving our communication. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I recently purchased a Samsung s22 Ultra. I'm very happy with the phone, postage was quick. The only thing that I can't comprehend is that I received a fitness tracker for free with the purchase that isn't compatible with Android. It's got me baffled.”

Helpful Report

Hi Dario, Thank you for your feedback. We're glad to hear that you're happy with your Samsung S22 Ultra and the quick postage. We apologize for the compatibility issue with the fitness tracker. We appreciate your input and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very prompt delivery”

Helpful Report

Hi Lesley, We appreciate your feedback! We're glad to hear that you experienced prompt delivery. If you have any questions or need further assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I bought an iphone 15. The wrong charger was sent with it. I emailed and received no reply”

Helpful Report

Hi there, Thank you for bringing this to our attention. I apologize for any inconvenience caused by receiving the wrong charger with your iPhone 15. Our customer service team did send you an email requesting a picture of the wrong accessories so that we could promptly send you the correct one. However, we haven't received a response yet. Please check your email inbox, including any spam or junk folders, for our message. Once we receive the requested information, we'll ensure the correct charger is sent out to you right away. If you have any further questions or concerns, please don't hesitate to reach out. Best regards, Shazz Customer Service Manager - Phonebot

“I found the staff very nice and helpful. They responded quickly and sorted out my issue. Very pleased with there service.”

Helpful Report

Hi Dean Faris, Thank you for your feedback! We're glad to hear that our staff was helpful and responsive to your issue. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,816 reviews