Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,857 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 24th November 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was impressed by the standard of the packaging and the inclusions that came with the phone. my only concern is that the phone is a cheap Chinese knock off, despite the Apple logo. I have seen these phones in China and while they appear to do all the things Genuine Apple product does the reliability is suspect. Anyway I have it now and would have difficulty getting a refund.”

Helpful Report

Dear Cornelis, We appreciate your feedback and concerns. We assure you that we sell genuine products, and we apologize if there's been any confusion. If you have specific doubts or questions about the authenticity of your device, please contact our support team at support@phonebot.com.au. We're here to assist you. Best regards, Team PhoneBot

“Purchase a refurbished Samsung S20 Ultra from Phonebot, it's a great phone and in new condition for a great price. This was the second time I had purchased through them and I am very happy with my purchase. However, Phonebot needs to work on its communication with purchasers. The documentation supplied with the order advised the phone had been shipped by Toll Priority but Toll didn't know anything about it... Turns out it was shipped via Australia Post.”

Helpful Report