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Phonebot Reviews

4.6 Rating 3,354 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone was received quicker than expected. The quality was very impressive, was not expecting a phone in as great a condition as it was. Thank you”

Hi Brett Loncaric, Thanks a ton for sharing your experience! We're thrilled to hear the phone arrived quicker than expected, and the quality impressed you. If there's anything more we can assist you with or if you have additional feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Everything went basically as advised. The delivery was a little slow compared to what was advertised, but the item arrived in perfect condition”

Hi Rob, Thank you for taking the time to share your experience! We apologize for any delays in the delivery, and we appreciate your understanding. It's great to hear that the item arrived in perfect condition. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Best regards, Team PhoneBot

“Had fantastic service from Phonebot, easy on line order procedure and delivered a week later. I am happy with the phone and happy with my 12 month guarantee which I hope I don't need to use”

Hello, We're pleased to hear you had fantastic service and a smooth online ordering experience. We hope you enjoy your phone, and should you ever need assistance, our 12-month guarantee has got you covered. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“i received my devices but its a dent on it and it says its a crystal clean product, i think its unfair.”

Dear Larry, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the cosmetic imperfections on your Grade B device and it seems there is a misunderstanding regarding our Grade B products. Your satisfaction is our priority, and we are committed to resolving any issues you may have. Our Grade B products are priced affordably, reflecting their functionality despite potential cosmetic flaws. Even on our website, our Grade B products are explicitly described as having cosmetic imperfections but functioning perfectly. The device has undergone thorough testing, and while it may not look pristine, it functions perfectly. We include a charger and cable to enhance your experience. Just in case if you face any sort of problem with the device then feel free to deliver it back to us by contacting our customer service or sending us an email on support@phonebot.com.au Thank you for your understanding. Sincerely, Team Phonebot

“Happy with phone, cost and prompt delivery”

Hi Megan Ballinger, We're delighted to hear you're happy with the phone, cost, and prompt delivery. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot

“More than happy with my new phone. Price was right. Delivery time was spot on.”

Hi Russ Mitchell, Thanks a million for your positive feedback! We're thrilled to hear you're more than happy with your new phone, the right price, and spot-on delivery time. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“I purchased a Surface Pro 7 but unfortunately the charger was faulty. I called several times, sent emails, send photos and movies showing the problem (i.e. a lot of work on my part). They promised several times to send a replacement but that still has not happened. It has been more than 2 weeks now and still I cannot use this device. They sound great, very friendly, but actions speak louder than words and I am disappointed.”

Dear Robert, We sincerely apologize for the delay in delivering your replacement charger. We understand the inconvenience this has caused. We've actively followed up with our supplier and according to the latest update, it's on track to reach you within the next 2-3 days. We truly appreciate your patience and understanding. If there's anything more we can do or if you have additional concerns, please don't hesitate to contact us directly. Thank you for your understanding. Best Regards, Team Phonebot

“Exceeded my expectations by far”

Hi Arthur Christopherson, Fantastic to hear that we exceeded your expectations! We appreciate your feedback. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot

“Quality of sales enquire, quality of product purchased , overall most impressed with the company and the employees.”

Dear Graeme, We're thrilled to hear that you are most impressed with our company and employees! Providing quality sales inquiries and products is our priority, and we appreciate your positive feedback. If you have any specific comments or suggestions, we'd love to hear more. Thank you for choosing PhoneBot! Cheers, Team PhoneBot

“Ipad arrived on time and was in great condition.”

Colin Cocks: Hi Colin Cocks, Thanks a bunch for your feedback! We're glad to hear your iPad arrived on time and in great condition. If there's anything more we can assist you with or if you have additional feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Great service quick delivery.Now just have to figure out how to get my free games back on it.”

“This is the second phone I have bought from phonebot quality is as new as stated fast delivery cheers Andy”

Hi Andrew Bourke, Thanks a ton for being a repeat customer! We're delighted to hear the quality of your second phone is as good as new. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“I was very plesed with the service I had and how quickly the phone arrived”

Hello, We're pleased to hear you were very pleased with our service and the speedy arrival of your phone. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot

“I've bought two phones from Phonebot now, a Samsung Galaxy S23 and an iPhone 15 Pro Plus, and both are excellent, like new. Will definitely buy from Phonebot again in the future as they offer great value.”

Tony Gilbert: Hi Tony Gilbert, Thank you for being a repeat customer and for purchasing both a Samsung Galaxy S23 and an iPhone 15 Pro Plus from us. We're delighted to hear that both devices are in excellent, like-new condition. We appreciate your trust and look forward to serving you again in the future. If there's anything more you need, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Awesome quick delivery. Quality product and customer service”

Hi Helen White, We appreciate your positive feedback! It's great to know that you had an awesome, quick delivery experience and that you are satisfied with the quality of the product and customer service. If you ever need assistance or have more feedback to share, please don't hesitate to contact us at support@phonebot.com.au. Cheers, Team PhoneBot

“Amazing service to get my order to other side of the globe in a matter of days. I thought I had ordered the folding cover type, not basic back cover that arrived. My fault I guess. But well done phonebot. Andrew”

Hi Andrew Graham, We're thrilled to hear about your amazing experience with our service and the fast delivery of your order. We appreciate your understanding regarding the payment option. If you have any further questions or feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Purchased a iPhone 13 mini B grade and was not disappointed. This phone is in great condition as I had to look closely to find a couple of tiny scratches on the outer rim(basically mint condition). Price was right and delivery was fast. Highly recommend Phonebot for any future purchases.”

Hi Heath Oldfield, We're thrilled to hear that your iPhone 13 mini Grade B purchase met your expectations and arrived in great condition. It's fantastic to know that you found the price reasonable and the delivery fast. Thank you for recommending Phonebot! If there's anything else you need, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Awesome service and extremely happy with the purchase, good price and perfect condition. Definitely buy from here again. Thank you Phonebot 😁”

Hi Eden Chandler, Thank you for your kind words! We're pleased to know that you had an awesome service experience and are extremely happy with your purchase. If there's anything more you'd like to share or if you have further inquiries, please don't hesitate to contact us at support@phonebot.com.au. Cheers, Team PhoneBot

“Good service, fast delivery.”

Hi Calvin Stone, We appreciate your feedback! It's great to hear that you experienced good service and fast delivery. If there's anything specific you'd like to share or if you have further comments, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Went to phonebot found what I was looking for galaxy flip 5 like new. Excellent service quick delivery and phone is what it says it's like out of the box brand new 👍 highly recommended”

Hi Michael Pooley, Thanks for choosing Phonebot! We're delighted to hear that you found the Samsung Galaxy Flip 5 in like-new condition and that our service met your expectations. If you ever need assistance or have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

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Phonebot is rated 4.6 based on 3,354 reviews