Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,550 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order sent out when said no issues”

Helpful Report

Thank you for your feedback, Donna. We’re glad to hear that your order was sent out as expected. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great communication and speedy delivery thank you for a great service.”

Helpful Report

“Efficient, prompt, accurate in description of the phone. Maybe need to be a bit more immediate in despatch contact details.”

Helpful Report

Thank you for your feedback, Angus. We’re glad to hear you found our service efficient and accurate. We will take your suggestion into consideration to improve our dispatch contact details. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Brilliant phone and service. Thank you.”

Helpful Report

Thank you for your feedback, Emma. We’re delighted to hear that you’re happy with both the phone and our service. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Phonebot has amazing products at the lowest prices I've found anywhere. I bought a Samsung galaxy watch5 pro in a "Grade A" condition. I was expecting to see a few marks on the watch from being refurbished but I was amazed at the condition when I received it! It looked and acted exactly as a new watch does. Amazing quality, amazing price, very safely packaged and was shipped very quickly. I'm very happy with this purchase & I would highly recommend this!”

Helpful Report

Thank you for your positive feedback, Kurt. We’re delighted to hear that you were impressed with the condition of your Samsung Galaxy Watch 5 Pro and that it met your expectations. We appreciate your recommendation and look forward to serving you again in the future. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service. Great product. Great price.”

Helpful Report

Thank you, Geoffrey, for your kind words. We're glad to hear that you're satisfied with both our service and the product. Your feedback motivates us to keep providing great service. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Good service and good product.”

Helpful Report

Thank you for your feedback. We're pleased that you found our service and product to your liking. If you have any more comments or need assistance, feel free to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Fanbloodytastic! Got my refurb Samsung S22 Ultra which looked and felt like a brand new one, I had to look really hard to find something wrong with it and the only thing I could see was a tiny (very tiny) little scratch on the body that needed a magnifying glass to see it with and once the free cover that it came with went on it, end of problem. Everything was perfect, it worked perfectly, it was perfectly clean and scratch free and I could not fault it, I wont be paying top dollar for a new phone ever again, when I update to the next one I'll go straight to PHONEBOt.”

Helpful Report

Thank you, Bewley, for your fantastic review. We’re thrilled that you found the Samsung S22 Ultra in excellent condition and that it met your expectations. Your satisfaction is our priority, and we look forward to your future purchases. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Pretty good deals. If it wasn't for the original package missing, I'd bet the A grade phone I ordered was brand new.”

Helpful Report

Thank you for your feedback. We're glad you were satisfied with the deals and condition of your purchase. If you need any further assistance, please don't hesitate to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“10 out of 10 phone works great no problems at all highly recommend phone bot thank you very much”

Helpful Report

Thank you, Daniel, for your positive review. We're pleased to hear that your iPhone 12 Pro Max is working great and that you're satisfied with your purchase. Your recommendation is greatly appreciated. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Prompt delivery, exactly as described, and the phone appears to be as-new without a mark on it and with the battery capacity showing at 100% The screen protector, which was included, was very easy to give a perfect installation due the ingeneous guide provided. We are repeat customers because previous phones have also been excellent.”

Helpful Report

Thank you, Peter, for your kind review. We’re glad you’re happy with your iPhone 12 Mini and our service. It’s great to hear that the screen protector installation was straightforward. We appreciate your continued trust in Phonebot. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Easy to use website Prompt delivery Phone is in pristine condition Very happy and will purchase through Phone both again”

Helpful Report

Thank you for your review. We're glad to hear that you found our website easy to use and that the phone arrived in pristine condition. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with my experience”

Helpful Report

Thank you for your review. We're delighted to hear that you had a positive experience with us. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“The product was dispatched the very next day and arrived much earlier than I thought. Phonebot is reliable”

Helpful Report

Thank you for your review, Tuan. We're pleased to hear that your product was dispatched quickly and arrived earlier than expected. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent phone perfect condition couldnt ask for better will buy again without any hesitation quick delivery Thank you so much”

Helpful Report

Thank you for your review, Joanne. We're thrilled to hear that you're happy with the phone and its condition. We look forward to serving you again in the future. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Delivered late courtesy Australia Post. Phone seems like new. No scratches etc. cannot remark upon functionality as have only received last week”

Helpful Report

“My son is very happy with the phone - great condition”

Helpful Report

Thank you for your review, Jessica. We're delighted to hear that your son is happy with the phone and its condition. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with our purchase from Phonebot. The hone arrived in good time, was exactly as described. My Granddaughter is very pleased with her new phone.”

Helpful Report

Thank you for your review, John. We're glad to hear that you're happy with your purchase and that your granddaughter is pleased with her new phone. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Extremely happy with product. Exactly what was described. Amazing service. Fast delivery and came with gifts :)”

Helpful Report

Thank you for your review, Brooke. We're delighted to hear that you're extremely happy with your product and the service you received. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service great phone . Fast delivery”

Helpful Report

Thank you for your review, Chayse. We're pleased to hear that you received great service and are happy with your phone. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,550 reviews