Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Phonebot Reviews

4.6 Rating 3,462 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

14

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I an very pleased with my purchase, so much better than my old phone S10. The delivery was fast and making the purchase was very easy. Thankyou Phonebot 😊”

Hi Vivienne TeKata, Thank you for your positive review! We're glad to hear that you're pleased with your new phone and that the purchase and delivery processes were smooth. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service, excellent value for money.”

Hi Gordon Barnard, Thank you for your feedback! We're delighted to hear that you found our service excellent and that your Apple iPhone 13 5G was a great value for money. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I've only used Phonebot once, but the experience has been good. The refurbished phone I bought is in excellent condition (as described) and has been working well. Purchasing via the website was simple, and delivery was prompt (via Australia Post). I would recommend this business to friends and family. My only criticisms: - The device didn't seem to have been factory reset, or if it had been reset, it had been booted and partly set up afterwards. That was easily fixed by a factory reset. - USB-C cables weren't locking firmly into the charging port. This is a common problem with phones that have been in use for a while, and is nearly always due to a build-up of debris (fluff etc) inside the port. That was also easily fixed, by carefully cleaning the compacted fluff out of the port. I think 'refurbishing' a phone should have included factory reset and making sure the USB port was clean and functioning properly.”

Hi Anonymous, Thank you for your detailed review! We're glad to hear that your overall experience was positive and that you'd recommend us to friends and family. We appreciate your feedback regarding the factory reset and USB-C port cleaning. We'll certainly take your suggestions into consideration to improve our refurbishing process. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Happy with my refurbished iphone 13 pro max. I had originally bought one from a Phonebot competitor but had all kinds of issues with it and eventually got a refund on that one after days of to and fro with that company. The one i bought from PhoneBot was in just as goodconditon, was $250 cheaper and there was a free screen protector with it - winner winner iphone dinner!”

Hi Phil Pakes, Thank you for your positive review! We're thrilled to hear that you had a great experience with your iPhone 13 Pro Max and found our product and pricing satisfactory. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent service , phone arrived in a few days , like new”

Hi Jo Bentley, Thank you for your feedback! We're glad to hear that you received excellent service and that your phone arrived quickly and in like-new condition. If you need any further help, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Product works perfectly and a great price. Ballistic delivery time.”

Hi Peter Barr, Thank you for your positive review! We're pleased to hear that your Apple iPad Pro 12.9-inch is working perfectly and that you appreciated the fast delivery. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“received my phone and in the order as described online so once agian I am very plesed with my item Yjank youb Phonebot. AAAAAAAAAA+++++++++++”

Hi Vicki Parker, Thank you for your feedback! We're thrilled to hear that you received your phone as described and that you're pleased with your purchase! If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Great refurbed phone very happy”

Hi Dicko Willey, Thank you for your feedback! We're delighted to hear that you're very happy with your phone. If you ever have any questions or need assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Everything working fine, seems to be a good product, time will tell.”

Hi Martin Villasevil, Thank you for your feedback! We're glad to hear that everything is working fine with your product. If you ever need assistance in the future, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I bought an IPAD Air - used fairly new. Unfortunately it was faulty - the only reason for only 4 stars (there is always a cost involed in sending things). The support from PhoneBot was very good to excellent and I received a new one that I cannot see has ever been used. As always things from PhoneBot arrives on time which I appreciate. I am very happy with the support from Phonebot.”

Hi Benny Gammelmark, Thank you for your feedback! We're sorry to hear that your initial iPad Air purchase was faulty, but we're glad we could provide excellent support to resolve the issue. We're delighted to hear that you're now very happy with your new iPad. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I recently purchased refurbished AirPods. They were EXACTLY as described and work perfectly. I believe that when I next need an upgrade to Phone, etc, I'll be using Phonebot again”

Hi Austin Gillanders, Thank you for your feedback! We're glad to hear that you're very happy with your second-hand phone purchase! If you ever need anything else, please let us know at support@phonebot.com.au Best regards, Team Phonebot

“a few weeks into using my microsoft surface go. absolutely love the little things, only reason im not giving 5 stars is its too early to know as a refurbished product. def recommend if your thinking about it”

Hi Brett \ Tosh, Thank you for your feedback! We're glad to hear that you're loving your Microsoft Surface Go. If you ever have any questions or need assistance, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I am very happy with the second hand phone purchase. It was as described and came to Perth within a week.”

Hi Austin Gillanders, Thank you for your feedback! We're glad to hear that you're very happy with your second-hand phone purchase! If you ever need anything else, please let us know at support@phonebot.com.au Best regards, Team Phonebot

“Really great, no scratches at all , like new, battery great, plus got extra screen, charger and clear case. Happy happy”

Hi Robert Petik, Thank you for your feedback! We're thrilled to hear that you're happy with your purchase! If you have any further questions or need assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very efficient service and delivery”

Hi Jacqueline Lindsay, Thank you for your feedback! We're pleased to hear that you found our service and delivery to be very efficient. If you have any further questions or need assistance, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Got my phone and I could not be happier 😌”

Hi Cathy Lista, Thank you for your feedback! We're delighted to hear that you're happy with your phone! If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I’m a returned customer as I have purchased an iPhone 8 few years ago. I have bought a refurbished iPhone 12pro 256gb, Grade A last week and I am very pleased with the phone. Received the phone within a week, as good as new and really lovely the phone. Customer service and communication is great. Would not hesitate to get another phone later when hubby needs an upgrade”

Hi Pat, Thank you for being a returned customer! We're thrilled to hear that you're pleased with your refurbished iPhone 12 Pro purchase. If you or your husband ever need another upgrade, don't hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Such a great service! I had to ask so many questions as the mobile phone wasn’t for myself. From start to end I am giving then 5+ stars!!!”

Hi, Thank you for your feedback! We're glad we could assist you with your questions and that you're happy with our service. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Friendly service Phone arrived on time and was as described”

Hi Edward Garner, Thank you for your feedback! We're pleased to hear that you found our service friendly and that your phone arrived on time and as described. If you have any further questions or need assistance, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Great service and easy to deal with.”

Hi Corey Costelloe, Thank you for your feedback! We're glad to hear that you had a great experience with us. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

«
1
2
...
3
4
5
6
7
»

Phonebot is rated 4.6 based on 3,462 reviews