Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,692 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mistake on delivery. Very poor communication. No more follow ups after taking accountability from the error, despite my emails to remind them of the issue.”

Helpful Report

(Reservoir, 3073) -

Dear Customer, We deeply apologize for the inconvenience caused and for the unreasonable amount of time this matter has taken to resolve. This is not the level of service we strive to provide, and we truly regret the frustration it has caused. To ensure this is promptly resolved, we will now proceed with sending you a replacement. Please accept our sincerest apologies for the delay and give us the opportunity to make this right for you. Additionally, you will be contacted by both phone and email before the end of the day to provide you with an update and ensure your concerns are addressed. Thank you for your patience, and we sincerely regret any frustration caused. Please don’t hesitate to reach out if you have any further concerns. Best regards, Shazz CX Manager – Phonebot

“My phone was delivered quickly and in 'like new' condition but at a fraction of the price! Thank you”

Helpful Report

(Reservoir, 3073) -

“excellent service, prompt delivery”

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(Reservoir, 3073) -

“Well done happy with the package and the item Recommend to anyone Thank you”

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(Reservoir, 3073) -

“I'm very pleased with the iPhone 13 Pro Max. I was hoping for a higher battery level, expecting maybe 90%, it's 84, but it is nice to use, very responsive. My last phone was a 12 Pro Max that my son gave me, it had an aftermarket screen fitted, buggered the phone, so good to have one that is easy to use. The leather case that came with it I didn't think I'd like, never used one before, just always had an outer case and hardened glass screen saver, db brand, quality leather and great to use. Overall a good purchase.”

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(Reservoir, 3073) -

“Bought a used iPhone 13pro from Phonebot and so far it has performed perfectly. Would recommend Phonsbot to anyone looking to save some money on upgrading their phone.”

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(Reservoir, 3073) -

“Purchased a iPad mini 5, it’s like brandnew and come with the charger and cable. Best purchase ever, will be buying again from phonebot.”

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(Reservoir, 3073) -

“Great prices, fabulous selection, easy to use website & the fastest delivery ever experienced, thank you.”

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(Reservoir, 3073) -

“Great service and fast delivery”

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(Reservoir, 3073) -

“DO NOT PURCHASE FROM PHONEBOT Deceptive practises, terrible service, incompetent. Here is my experience with PHONEBOT PHONEBOT sold me 3 Homepods without OEM or similar making them unusable. These plugs are included as standard by Apple. PHONEBOT do not indicate that they will not be provided. PHONEBOT takes days to reply to aftersales support requests. When contacted they insinuated this not including the required plugs was an oversight rather than standard practise. I find this hard to believe, all three Homepods were missing plugs. They offer replacement plugs to be shipped from their ‘supplier’. Their ‘supplier’ is eBay drop shipping generic Chinese parts that takes weeks to turn up. When delivered they delivered 2 short USB C cables rather than the 3 USB C wall plugs. After contacting them regarding this latest issue they have not responded. It is January 2nd 2025, my initial order November 29th 2024. My recourse at this point is to contact my credit card company, contact any regulatory agency that my penalise PHONEBOT and to leave warnings to other potential customers. My opinion is, DO NOT PURCHASE ANYTHING FROM PHONEBOT EVER.”

Helpful Report

Dear Customer, Thank you for your feedback and for bringing this matter to our attention. I apologize for the inconvenience caused by the missing plugs and the frustration that followed. We’ve arranged for 20W Type-C AU charging bricks that are fully compatible with your HomePods to be sent to you. I understand this situation should have been handled more efficiently, and I appreciate your patience as we work to resolve it. We’re also reviewing our internal processes to ensure better quality control and prevent similar issues in the future. Your experience has helped us identify areas for improvement, and we value the opportunity to make this right. If there’s anything else I can assist you with, please don’t hesitate to reach out. Best regards, Shazz CX Manager – Phonebot

“I’ve purchased a Samsung tablet, an iPhone and an Apple Watch. Every time PhoneBot has been quick, easy to communicate with (love the messaging option with WhatsApp) and the product has been good quality no issues so far”

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(Reservoir, 3073) -

“Have purchased two products here. Very happy with service and products. Products exactly as described on website. Chose to pick up instore Reservoir. Would use again and recommend.”

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(Reservoir, 3073) -

“I am a returning customer The new phone is great and exactly what I ordered The service was excellent Delivery was fast Highly recommended”

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(Reservoir, 3073) -

“Great phone. We ordered a "like new" phone and it was. Will be ordering again from Phone Bot. Coldn't fault them or the phone.”

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(Reservoir, 3073) -

“Second time purchasing from phonebot.”

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(Reservoir, 3073) -

“Easy to find and buy on webpage. Delivery was very quick. Good to save the planet by adopting an unwanted phone. Oh yeh the phone was as advertised.”

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(Reservoir, 3073) -

“Great to deal with. Reliable., honest and competitive”

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(Reservoir, 3073) -

“Bought a Galaxy S21 FE, good price and very happy with the phone. Thanks!”

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(Reservoir, 3073) -

“Fantastic deal and very happy with my watch. The band was different to the picture but I didn't want to use that anyway”

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(Reservoir, 3073) -

“Order delivered promptly and 'as new' was same as brand new. Very happy with deal and experience.”

Helpful Report

(Reservoir, 3073) -

Phonebot is rated 4.6 based on 3,692 reviews