Phonebot Reviews

4.6 Rating 3,174 Reviews
91 %
of reviewers recommend Phonebot
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About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

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Phonebot 1 star review on 24th May 2023
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
Phonebot 5 star review on 3rd November 2021
Annette R
Phonebot 5 star review on 7th October 2021
Billy D
Phonebot 5 star review on 9th September 2021
Allen W
Phonebot 5 star review on 22nd May 2021
Emily O
Anonymous  // 01/01/2019
Item is as described, prompt action and fast shipment.
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Thank you so much Alexander!
Extremely happy with our purchase. Described accurately. Very quick turnaround. Would purchase again without hesitation
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Thank you so much Jessica!
I bought a A Grade iPhone 13 Pro, it was like new when arrived, very quick delivery. I highly recommend and would order another phone of you guys again. 5 stars
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Thank you so much Gary!
Phone arrived and was working fine. Although needs to be constantly factory rebooted as it freezes intermittently. A small price to pay for a cheap phone. Andrew Matheson
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We appreciate your feedback and wanted to address some additional points regarding your recent review. We apologize for any inconvenience caused by the timing of the review invitation coinciding with the issue you experienced with the phone. We understand that it may have given the impression that the problem was ongoing when, in fact, we were able to successfully resolve it for you. We are pleased to get to know that our customer service team was notified about the restoration of the functionality of your device. We believe that actions speak louder than words, and we are committed to providing the best possible service to our valued customers. Given the successful resolution of the problem, we kindly request that you reconsider revising your review. We strive to continuously improve our products and services, and your revised feedback would be greatly appreciated.
The Phonebot site was easy to navigate, order and pay. My refurbished iPhone X arrived in a day or two via AusPost and they also included a free case. The phone is "as new" (as advertised) and has worked just fine. I decided to use Phonebot rather than Reebelo (which advertised cheaper prices) because they are Australian and I was worried about sorting out any potential problems with a Singapore-based online marketplace. If you want to save yourself about $1,000 compared with the Aussie high street retail prices for the latest iPhone handsets and be confident of the quality of the product and related service, I highly recommend using Phonebot. At time of writing in May 2023, it's difficult to source iPhone X handsets in the Aussie shops, even though you can still get the latest iOS on them. Thanks Phonebot for your prompt delivery and great service guys!
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Thank you so much Peter!
Phone delivered from Melbourne to regional Qld in a few days arrived as promised in as new condition with over $100 bucks of free accessories. Easy hassle free transaction 👍
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Thank you so much Roy!
Found service was excellent and phone delivered in exactly the condition the phone was described as. Highly recommend these guys - members of my family have had similar experience with Phonebot.
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Thank you so much Jon!
I have been happy from the first time I contacted phonebot. I wanted a phone that suited my disability and they got it me in a wink. Great company.
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Thank you so much Lester!
Top quality phones at a great price. A grade is as good as new
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Thank you so much John!
Quick and easy to deal with and the phone works perfectly, am very happy ☺️
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Thank you so much Tyler!
iPhone 8 was just as expected. Can recommend.
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Thank you so much Peter!
Very satisfying
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Thank you so much!
Good service! No probs
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Thank you so much Patrick!
Online ordering confusing as to items in stock otherwise excellent delivery and item met all expectations.
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Thank you so much John, We will be happy to make things more clear to avoid any ordeal.
On my second phone now from phonebot, great quality at low prices. Why buy new at full price?
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Thank you so much Eric!
Great quality phone, timely delivery, well packaged
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Thank you so much Areeb!
Great value for money phone - never like to have phone plans from Telstra or Optus - lock you in and you are a slave - save a few dollars and get a like-new phone and choose your plan thats a fraction of the price from other providers that use the Telstra or Optus networks
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Easy to use website. Prompt delivery of my perfectly working older model phone.
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Arrived quickly. Phone as advertised.
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Purchased my Samsung Ultra earlier this year. So far it has functioned perfectly. Service at the shop when picking the phone up was prompt and friendly, and the price was very competitive.
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Phonebot is rated 4.6 based on 3,174 reviews