Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,550 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“Found product easily and payment via PayPal very helpful. May I suggest that somewhere after purchase that you inform your customer that the delivery company will contact for delivery date?”

Helpful Report

Hi Russell, Thank you for your feedback! We're glad you found the product easily and appreciated the PayPal payment option. Your suggestion about informing customers regarding delivery dates is valuable, and we will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“all good...”

Helpful Report

Hi Phil, Thank you for your review! We're glad to hear that everything went well with your purchase. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Purchased item was as described - price was fair. Service was prompt and goods were packaged extremely well. Very happy with Phonebot and would shop with them again.”

Helpful Report

Hi Suzanne, Thank you for your positive feedback! We're delighted to hear that you're happy with your purchase and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent site and service. The product was exactly as shown and described and arrived next day with express post. Phone is like new and runs beautifully. Very reasonably priced for value. The phone already set up but I just went into settings and factory reset the phone and was able to start from scratch and transfer data from my old phone. Will definitely be recommending to others and will use again in the future.”

Helpful Report

Hi Jay, Thank you for your glowing review! We're pleased to know that you're satisfied with your iPhone XS Max and the service you received. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased two Samsung phones from these guys...Great phones in great condition... Phonebot are great to deal with, some issues we had were fixed straight away..no problems..all good...Will be back in a couple to get more...Thanks”

Helpful Report

Hi Mark, Thank you for your positive feedback! We're glad to hear that you're happy with the Samsung phones and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“All went well happy happy happy happy”

Helpful Report

Hi Richard, Thank you for your feedback! We're delighted to hear that everything went well with your purchase. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Hi. Website easy to follow and use. Clear information phone arrived quickly and in good order and is working well. Thank you”

Helpful Report

Hi Tim, Thank you for your positive review! We're pleased to hear that you found our website easy to use and your phone arrived quickly and in good condition. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“If you need assistance with accessing WhatsApp deleted messages, Email, Facebook, Snapchat, Instagram, mobile phones, or altering school grades, any kind hack services. I suggest contacting this expert hacker. They are reliable and trustworthy. 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏(@) 𝐆𝐌𝐀𝐈𝐋. 𝐂𝐎𝐌) 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: (@)𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐚𝐩𝐩 𝐨𝐧𝐥𝐲 (+𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕) 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩”

Helpful Report

“Excellent service, product was the cheapest I found on line, arrived quickly and in good condition. Very happy with everything 🏅🏆”

Helpful Report

Hi Ruth, Thank you for your kind words! We're delighted that you're happy with your purchase and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Once again Phonebot gave excellent customer service after we purchased a galaxy A14 a few month's ago”

Helpful Report

Hi Allan, Thank you for your review! We're glad to hear that you're happy with your Galaxy A14 and the customer service you received. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I give them a 4 star because the store to me in resevior needs an upgrade to all phone accessories..”

Helpful Report

Hi, Thank you for your feedback! We appreciate your suggestion and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great have bought a phone from here previously which lasted 4 years until this upgrade. Good value for money. So much better than a new purchase”

Helpful Report

Hi, Thank you for your positive review! We're pleased to hear that you're happy with your phone and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“The phone is excellent, but the charger is useless (5w). Also, the freebie heart rate monitor is not working. (please don't include useless freebies, if you really want to give something free put case covers or screen protectors )”

Helpful Report

Hi Isuru, Thank you for your feedback. We're glad to hear that you are satisfied with your phone. We apologize for the inconvenience caused by the charger and heart rate monitor. We appreciate your suggestion about providing useful freebies like case covers or screen protectors. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Still waiting for my order and haven't received any correspondence about its location or even a shipping confirmation.”

Helpful Report

Dear Anonymous, Thank you for your feedback. We're sorry to hear about the issue you're experiencing with your order. It seems that we have already sent you the order confirmation and dispatch information. However, the email address used for the order may have a firewall that has prevented our emails from reaching your inbox. We recommend checking your junk or spam folders, as the information is likely there. If you need any further assistance or have additional questions about your order, please email us at support@phonebot.com.au. For a quicker response, kindly include your order ID in the subject line. Thank you for your understanding, and we apologize for any inconvenience caused. Best regards, Shazz Manager, Phonebot

“Totally pleased with iPhone, service and speed of arrival. But when I phoned to order something else and say how pleased I was, the guy was a bit dismissive and uninterested.”

Helpful Report

Hi Peter, Thank you for your feedback. We're pleased that you're happy with your iPhone and the service overall. We apologize for the dismissive response you received over the phone. We will address this with our team to improve our customer interactions. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“iPad looks new, excellent buy for the price. Transaction went well. Phonebot excellent to deal with.”

Helpful Report

Hi Paul, Thank you for your review! We're delighted to hear that you're happy with your iPad and found the transaction smooth. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Grade A is not too bad! Probably I am fortunate to get the phone which looks better than the picture reference provided in website. In terms of delivery, took a longer time than expected. No email to notify the parcel has been dispatched. Payment made on 30/5, received parcel 11/6 (not regional area) for reference.”

Helpful Report

Hi Julie, Thank you for your feedback. We're glad you are satisfied with the phone. We apologize for the delay in delivery and the lack of notification. We will work on improving our communication. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I recently purchased a Samsung s22 Ultra. I'm very happy with the phone, postage was quick. The only thing that I can't comprehend is that I received a fitness tracker for free with the purchase that isn't compatible with Android. It's got me baffled.”

Helpful Report

Hi Dario, Thank you for your feedback. We're glad to hear that you're happy with your Samsung S22 Ultra and the quick postage. We apologize for the compatibility issue with the fitness tracker. We appreciate your input and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent service. the iPhone was perfect and the delivery very fast. I recommend this company.”

Helpful Report

Hi Lesley, We appreciate your feedback! We're glad to hear that you experienced prompt delivery. If you have any questions or need further assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very prompt delivery”

Helpful Report

Phonebot is rated 4.6 based on 3,550 reviews