Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,367 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have purchased several products from this company. The iPhones and iPad have all been in as new condition. From purchase to delivery the process has been perfect with great prices and quick delivery of quality goods. Highly recommend this company and when in need will order again.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Excellent product, great communication and fast delivery. A+++++++++”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Fast delivery, phone condition is as per description. Asked them a couple of questions on whatsapp and they responded quickly. Wonderful service. Will recommend them for sure”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Dont use this company. Worst after purchase support and dodgy phones. Purchased a Samsung Galaxy s21 Plus like New and within 3 months started having issues. Returned phone and thats when I lost trust in the company. Worst customer service I have experinced. No communication though out the entire warranty service period. Had to contact them to find out what was happening. Was told people would call me back several times but no one ever did. When they finally fixed the phone and returned it, the phone wasnt registering on the network, even though they supposedly tested it. Had to return it back to them. The antenna wasnt connected. The first thing you think a mobile phone repairer would test a mobile PHONE, is to see if it could make calls!! Battery was also getting to 5% then dying immediately. Was told by there technician this is "normal". I have owned several galaxy phones and all have discharged down through the numbers. Looked itup and it is a known issue with new Samsungs where the battery isn't seated properly and needs to fixed by an authorised dealer. Now going through ACC to get a refund.”

Helpful Report

I trust this message finds you in good health. We extend our sincere apologies for the challenges you've faced with your Samsung Galaxy S21 Plus purchased from us. Your feedback is crucial to us, and we are committed to addressing your concerns in a prompt and professional manner. Upon receiving your device for repair, we encountered some unforeseen complications that required additional attention. We appreciate your understanding during this process. It has come to our attention that you experienced communication lapses during the warranty service period, and for that, we sincerely apologize. Regarding the issue with the network registration and battery performance, we acknowledge the inconvenience this has caused you. Our technicians have thoroughly investigated these matters, and we understand the importance of a fully functional device. The antenna oversight was an unfortunate error on our part, and we take full responsibility for this lapse in our testing process. The team decided to send you the device back so that you can try using it and in case you want to keep it you can go for that and in case you didn't want to keep that then it contained your activational details like your Samsung ID and the stuff, And it was best to get all the data cleaned out by you. We understand that you have chosen to involve the ACCC in your case, and we respect your decision to seek mediation through this channel. We would like to assure you that our commitment to resolving this matter is unwavering. While we firmly believe that the solutions we were offering were fair and comprehensive, we acknowledge your right to pursue alternative avenues for resolution. We are more than willing to participate in any mediation process facilitated by the ACCC, where we can present our case transparently and work towards a resolution that meets your expectations. Your satisfaction is of paramount importance to us, and we remain dedicated to addressing your concerns through open communication and a collaborative approach. Thank you for your patience and understanding. Best Regards, Team phonebot.

“product arrived in great condition as advertised. Cover is very good too!”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Very pleased with my purchase Was exactly as described and would recommend Phonebot”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“I have bought several iPhones from Phonebot. All have been top quality, and the purchase process has been seamless. I would thoroughly recommend them to everyone.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Recieved a device with a flaw that exceeds the Grade B explanation. The torch cover is missing, allowing dust and humidity to easily enter the phone and potentially cause further damage. I wanted to make immediate use of the 7-day no-questions-asked return policy but was asked to send a video of the missing cover. Communication was slow with a 2 working days responding rate. Over all, not a pleasant experience. Not sure if I will shop here again.”

Helpful Report

“Phonebot are easy to deal with online and have a great range of products in lots of price ranges. The quality of their refurbished phones is fantastic. I wouldn't hesitate to recommend them or purchase from them again.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“It was easy to Order phones through PhoneBot, They are fast with dispatching the phones. Great to deal with”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“First time buyer from Phonebot , after a poor experience with another high profile seller. The phone arrived quickly, and was as described. Condition was excellent and battery was 93%. I would use them again in the future.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Bought a Grade A iPhone from Phonebot some time ago. Like new, not a mark on it and battery 92%. Very happy with it. Recently bought a Grade A iPad from them, then changed my mind in favour of a new one from Apple and asked for a refund under their 7-day, no-questions-asked returns policy. After checking the iPad to make sure I wasn't trying to pull a fast one, they sent me a full refund the day after I returned it. Excellent company. Wouldn't hesitate to buy from them again.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Very happy with my purchase of Apple iPhone 12, easy to order, in excellent condition, prompt delivery, and great communication all through the process.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“I'm pleased with my new phone ,and it got to me days before I expected. Thankyou.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Purchased an iPad and keyboard. Excellent quality and great customer service”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“I purchased a 9.7" iPad - advertised as "Near New" - but on receipt, find that this iPad was manufactured in 2016 - has limited capability and the battery loses charge well before the end of the day. My wife only uses this iPad for basic games, Facebook and other simple features. We found out how old this iPad was when we went to buy a protective cover. "Wow - this iPad is VERY OLD" the JB HiFi staff member said. VERY disappointed in Phonebot - as several technical friends had recommended this brand.”

Helpful Report

“Excellent price, genuine Samsung product, quick postage. Will buy more if you can get White ones, thank you.”

Helpful Report

Thank you so much for the 5-star rating, Richard! We are glad to hear that you appreciate the Phonebot’s excellent price, genuine Samsung product, and quick postage. We will definitely keep an eye out for White ones in the future. Thank you again for your kind words!

“Good phone. As described except was sent a different Colour (no biggie) and the power cord snapped off the first time I used it.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Website easy to navigate. Quick delivery”

Helpful Report

Thank you so much!

“Happy with product but very poor order processing and distribution. Order was placed on a Saturday was expecting freight pick-up for Monday or Tuesday at latest as paid extra for express delivery and order was required for a 50th birthday present on Friday. Order was not dispatched until Wednesday and delivery was following Monday 9 days after express delivery order was placed. Extremely disappointing if dispatch was completed Monday or Tuesday order would have arrived in time due to the inefficient processing I had to purchase an alternative gift for the 50th birthday present.”

Helpful Report

Hi Aaron, I would like to begin by expressing our sincere apologies for the inconvenience you experienced with your recent order. We understand that your expectations were not met, and we truly value your feedback as it helps us improve our services. We want to reiterate our commitment to providing a positive and customer-centric experience, and I'd like to address your concerns in a detailed manner. First and foremost, we'd like to clarify that our express delivery service typically involves a two working day processing time before your order is dispatched from our site. This information is communicated in your order confirmation email to set the right expectations. There was an unforeseen delay and we understand that this may have caused disappointment, but it's important to note that such unforeseen incidents can occasionally happen in the logistics process and are beyond our direct control. In response to this situation, we took immediate steps to rectify the delay. We reached out to you to offer complimentary express shipping for upcoming orders and a generous discount on your next purchase as a goodwill gesture. Additionally, we offered a refund for the express shipping charges on your initial order even though, express shipping was applied and utilized while shipping your order. We genuinely hoped to make amends and ensure your satisfaction. It's our aim to provide our customers with exceptional service and support, and we were ready and willing to go above and beyond to make things right. However, we understand that you may not have been fully satisfied with our response. We appreciate your understanding and patience in this matter. Our primary goal remains to ensure that every customer has a positive experience with our brand. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer support team. We are here to assist you. Sincerely, Phonebot - Customer Service

Phonebot is rated 4.6 based on 3,367 reviews