Phonebot Reviews

4.6 Rating 3,084 Reviews
91 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

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Phonebot 1 star review on 25th May 2023
Esther N
Phonebot 1 star review on 24th May 2023
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
Phonebot 5 star review on 3rd November 2021
Annette R
Phonebot 5 star review on 7th October 2021
Billy D
Phonebot 5 star review on 9th September 2021
Allen W
Anonymous  // 01/01/2019
Very satisfying
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Thank you so much!
Paid for Samsung 7 , received IPhone 8 Cunts
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Dear Scott, We're sorry to hear about your recent experience with our business and want to address your concerns. We understand that you were expecting a Samsung S7 phone, but received an iPhone 8 instead. However, we'd like to clarify that prior to sending the iPhone 8, we obtained your approval for this swap. We want to ensure that our customers are satisfied with their purchases, and we make sure to get their consent before making any changes. We apologize for any confusion or inconvenience caused, and would like to assure you that we take full responsibility for any errors on our part. We're always striving to improve our services and provide the best possible experience for our customers. If you're still not satisfied with our service or if there has been any problem with the item you ordered, please feel free to contact us at and we'll do our best to resolve any issues. We appreciate your feedback and hope to have the opportunity to make things right. Best regards, Team Phonebot
Good service! No probs
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Thank you so much Patrick!
Online ordering confusing as to items in stock otherwise excellent delivery and item met all expectations.
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Thank you so much John, We will be happy to make things more clear to avoid any ordeal.
On my second phone now from phonebot, great quality at low prices. Why buy new at full price?
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Thank you so much Eric!
Great quality phone, timely delivery, well packaged
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Thank you so much Areeb!
Great value for money phone - never like to have phone plans from Telstra or Optus - lock you in and you are a slave - save a few dollars and get a like-new phone and choose your plan thats a fraction of the price from other providers that use the Telstra or Optus networks
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Easy to use website. Prompt delivery of my perfectly working older model phone.
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Arrived quickly. Phone as advertised.
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Purchased my Samsung Ultra earlier this year. So far it has functioned perfectly. Service at the shop when picking the phone up was prompt and friendly, and the price was very competitive.
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DO NOT, I REPEAT, DO NOT BUY FROM THIS COMPANY. This is the short version. I bought a phone, sent it back twice for the same problems, one being Google maps that I use all the time for work After me having to send it twice and all the time wasted in doing so, it still had the same problems. I asked for them to take it back and for a refund. Having known the problem, instead of doing the right thing they decided to make it a nightmare. The told me to video the problem, which I can't do because I would have to break the law by using a device while driving and use my time and money to drive around until the problem showed again. After emails back and forth they ended up just ignoring me completely. I paid $460 for the EXELLENT condition phone and also bought a cover and screen saver from another place ( which was ripped off and not replaced ) so my outlay was over $600. They are happy to help until they can't fix their product and then just wipe their hands of you. Never use them.
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I was unable to find any order in my records by searching your name. We are a customer-centric business and will do anything to make your experience if you are right. Please call us on (03) 94626936 MONDAY TO FRIDAY: 9:30 AM - 5:00 PM SATURDAY & SUNDAY: 11:00 AM - 4:00 PM or email us at with a subject ATTN - CUSTOMER SUCCESS TEAM, so we can look into the ordeal that you have faced which has made you write such stuff against us. Best Regards, Shary Rizwee. CX Manager - Phonebot
I am doing an updated review from the one I left 2 weeks ago. I have continued to be told a charger has been sent, yet nothing has arrived. I have had multiple "messenger" messages asking me to change my original review, they want to control what customers write, not what the customer experience might be. My review indicated it was like bribery, we will help you but only when you write what we say!. Two weeks on, its been more of the same, but all hidden from this website. I have had multiple requests to change my review, still no charger though they claimed to have sent 2 weeks ago. The response written to my original review reads I must have misunderstood. There was and is no misunderstanding from my end. In fact much of their reply online is difficult to follow at all. I rang Ross twice today and was told they would get in touch with the shipping tracking and tell me by 4. But of course nothing as usual. I am happy to upload their repeated attempts to get me to alter my review. i still strongly believe if you don't write what they like, they are not interested in resolving your difficulty. It's been such a disappointing experience given I have been a loyal customer. I feel so let down.
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Second phone from Phonebot - Good service and fair prices and the products are as described also the support is very good. Anyone wanting a refurb phone to save some money or be a bit kinder to the planet should definitely consider their offerings.
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All Good Was what was advertised, "Happy Chappy"
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TᕼE ᗩᑭᑭ Iᔕ ᐯEᖇY ᕼEᒪᑭᖴᑌᒪ. TᕼE ᖴEᗩTᑌᖇEᔕ ᗩᖇE E᙭ᑕEᒪᒪEᑎT Iᑎ ᗩᒪᒪOᗯIᑎG ᖴᗩᗰIᒪY TO ᔕTᗩY Iᑎ TOᑌᑕᕼ ᗩᑎᗪ ᗷE ᔕᗩᖴE. TᕼIᔕ ᗩᑭᑭ ᑭᖇOᐯIᗪEᔕ ᗩ ᒪEᐯEᒪ Oᖴ ᔕEᑕᑌᖇITY TᕼᗩT GIᐯEᔕ TᕼE ᑌᔕEᖇ ᑭEᗩᑕE Oᖴ ᗰIᑎᗪ. 📩 ᑕᒪOᑌᗪGEEKᔕYᑎᑕ@GᗰᗩIᒪ.ᑕOᗰ 💬 ➕1️⃣ 2️⃣1️⃣3️⃣ 6️⃣3️⃣1️⃣ 9️⃣5️⃣4️⃣2️⃣
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Great company and great prices and very good customer service and support.
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This is my first purchase from PhoneBot online. I was very impressed with the online presentation of products and the navigation on the site. it made it easy to find the exact model and features i was looking for. I purchased a brand new iPhone 14 Plus. The pricing was very competitive and the service including shipping very professional. I can recommend PhoneBot as a trusted online store.
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Easy to navigate and my phone arrived right on schedule.
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Phone as described in as new condition. Very happy. This is my 3 Rd purchase from phonebot. Thankyou.
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Prompt communication and delivery. Phone as described and love it. Thank you Phonebot will use again.
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Phonebot is rated 4.6 based on 3,084 reviews