Phonebot Reviews

4.6 Rating 3,323 Reviews
91 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
Phonebot 5 star review on 3rd November 2021
Annette R
13
Anonymous
Anonymous  // 01/01/2019
No issues Good product as promised Didn’t wait long to be delivered
Helpful Report
Great phone but freezes, whilst happy to get phone sent back to repair or replace they cannot and do not offer loan phones while repairs take place, and this could be weeks! Decent to deal with but unhelpful when there’s issues
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Prompt service and good delivery time. Product is very close to like new everything is working. Appreciated the bonus screen protector and case. Thanks team great job..
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We have bought several phones and now an iPad from phonebot. I cannot fault their service and the quality of the items is always perfect. Will be a regular customer.
Helpful Report
Hi Bree Carmichael, Thanks a bunch for being a regular customer! We're thrilled to hear you've had great experiences with the phones and iPad you purchased. Your satisfaction is our top priority. If there's anything you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot
good quality, works well
Helpful Report
Hi there, Appreciate your feedback! We're glad to hear you found our products of good quality and working well. If you ever have questions or need assistance, feel free to connect with us at support@phonebot.com.au. Cheers, Team PhoneBot
As good as promised. My second phone purchase from this company. No problems with first. It just grew old. Highly recommend.
Helpful Report
Hi Timothy Bishop, Thank you for being a returning customer! We're delighted to hear your second phone purchase was as good as promised. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot
Good service, good product, happy days!
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Hi Marshall Butterworth, Happy days indeed! Thanks for sharing your positive experience. If there's anything more we can assist you with or if you have additional feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot
Good as advertised
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Hi Mark Meldon, Thanks a bunch for your feedback! We're glad to hear your experience with us was good as advertised. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot
I purchased an highly rated condition phone off phonebot. And what did they send me? A phone that I would have considered new. Well done. And thank you.
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Hi David Centellas, We appreciate your positive feedback! It's fantastic to hear that the phone exceeded your expectations. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot
Phone was received quicker than expected. The quality was very impressive, was not expecting a phone in as great a condition as it was. Thank you
Helpful Report
Hi Brett Loncaric, Thanks a ton for sharing your experience! We're thrilled to hear the phone arrived quicker than expected, and the quality impressed you. If there's anything more we can assist you with or if you have additional feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot
Everything went basically as advised. The delivery was a little slow compared to what was advertised, but the item arrived in perfect condition
Helpful Report
Hi Rob, Thank you for taking the time to share your experience! We apologize for any delays in the delivery, and we appreciate your understanding. It's great to hear that the item arrived in perfect condition. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Best regards, Team PhoneBot
Had fantastic service from Phonebot, easy on line order procedure and delivered a week later. I am happy with the phone and happy with my 12 month guarantee which I hope I don't need to use
Helpful Report
Hello, We're pleased to hear you had fantastic service and a smooth online ordering experience. We hope you enjoy your phone, and should you ever need assistance, our 12-month guarantee has got you covered. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot
i received my devices but its a dent on it and it says its a crystal clean product, i think its unfair.
Helpful Report
Dear Larry, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the cosmetic imperfections on your Grade B device and it seems there is a misunderstanding regarding our Grade B products. Your satisfaction is our priority, and we are committed to resolving any issues you may have. Our Grade B products are priced affordably, reflecting their functionality despite potential cosmetic flaws. Even on our website, our Grade B products are explicitly described as having cosmetic imperfections but functioning perfectly. The device has undergone thorough testing, and while it may not look pristine, it functions perfectly. We include a charger and cable to enhance your experience. Just in case if you face any sort of problem with the device then feel free to deliver it back to us by contacting our customer service or sending us an email on support@phonebot.com.au Thank you for your understanding. Sincerely, Team Phonebot
Happy with phone, cost and prompt delivery
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Hi Megan Ballinger, We're delighted to hear you're happy with the phone, cost, and prompt delivery. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot
More than happy with my new phone. Price was right. Delivery time was spot on.
Helpful Report
Hi Russ Mitchell, Thanks a million for your positive feedback! We're thrilled to hear you're more than happy with your new phone, the right price, and spot-on delivery time. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot
I purchased a Surface Pro 7 but unfortunately the charger was faulty. I called several times, sent emails, send photos and movies showing the problem (i.e. a lot of work on my part). They promised several times to send a replacement but that still has not happened. It has been more than 2 weeks now and still I cannot use this device. They sound great, very friendly, but actions speak louder than words and I am disappointed.
Helpful Report
Dear Robert, We sincerely apologize for the delay in delivering your replacement charger. We understand the inconvenience this has caused. We've actively followed up with our supplier and according to the latest update, it's on track to reach you within the next 2-3 days. We truly appreciate your patience and understanding. If there's anything more we can do or if you have additional concerns, please don't hesitate to contact us directly. Thank you for your understanding. Best Regards, Team Phonebot
Exceeded my expectations by far
Helpful Report
Hi Arthur Christopherson, Fantastic to hear that we exceeded your expectations! We appreciate your feedback. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot
Quality of sales enquire, quality of product purchased , overall most impressed with the company and the employees.
Helpful Report
Dear Graeme, We're thrilled to hear that you are most impressed with our company and employees! Providing quality sales inquiries and products is our priority, and we appreciate your positive feedback. If you have any specific comments or suggestions, we'd love to hear more. Thank you for choosing PhoneBot! Cheers, Team PhoneBot
Ipad arrived on time and was in great condition.
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Colin Cocks: Hi Colin Cocks, Thanks a bunch for your feedback! We're glad to hear your iPad arrived on time and in great condition. If there's anything more we can assist you with or if you have additional feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot
Great service quick delivery.Now just have to figure out how to get my free games back on it.
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Phonebot is rated 4.6 based on 3,323 reviews