Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,877 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They truly care about the people they serve.”

Helpful Report

“got what i wanzen thank you for the service”

Helpful Report

(Reservoir, 3073) -

Thank you for your review! We're happy to hear that you got what you wanted and appreciate your trust in our service. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Very nice 👌”

Helpful Report

(Reservoir, 3073) -

Thank you for your review, Jacob! We’re thrilled to hear that you’re happy with your purchase, and we truly appreciate your feedback. If you need any further assistance, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Great value, phone arrived on time and seemed as new”

Helpful Report

(Reservoir, 3073) -

Thank you for your review, Peter! We’re so happy to hear that you're pleased with your phone and that it arrived on time in great condition. If you need anything else, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Great detailed website. Easy to deal with . Got what was advertised. Arrived quickly.”

Helpful Report

(Reservoir, 3073) -

Thank you for your kind feedback, John! We’re glad to hear that you had a positive experience with our website and that everything arrived quickly and as advertised. If you need any further assistance, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“I bought an Apple Watch 9 (Like new). The watch was indeed like new with 100% battery health. The price was also the best in the market. Very happy with my purchase.”

Phonebot 5 star review on 24th November 2025

Helpful Report

(Reservoir, 3073) -

Thank you for your fantastic review, Rani! We're so glad to hear that you had a smooth buying experience with us, and we appreciate you recognizing our excellent service. We always strive to provide the best customer experience, and your feedback makes it all worth it. If you ever need any support in the future, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“My Samsung S22 Ultra was delivered today,Ive set it up...the phone is in as new condition,very pleased,I'll admit I was very nervous buying second hand unseen,but trusted the reviews and warranty...so I'll see how it goes...Thank you...The price was definitely in my price range,as on very limited income,couldnt afford a new phone......”

Helpful Report

Thank you for your review, Betty! We’re so glad to hear that your Samsung S22 Ultra arrived in as-new condition and that the price fit your budget. We understand the concerns about buying second-hand and are happy that you trusted the reviews and warranty. If you need anything else, feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Purchased an apple case, exactly as described - would buy from again”

Helpful Report

(Reservoir, 3073) -

Thank you for your review, Karen! We're happy to hear that the Apple case was exactly as described, and we appreciate your trust in us. If you ever need anything in the future, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Great service would never buy new ipad suits my needs”

Helpful Report

(Reservoir, 3073) -

Thank you for your kind words, Wendy! We’re glad to hear that you're satisfied with your iPad purchase and that it suits your needs. If you ever need assistance in the future, feel free to reach us at support@phonebot.com.au Best regards, Team Phonebot

“Have used these guys before, will use them again. Good communication, fast delivery, product as described.”

Helpful Report

(Reservoir, 3073) -

Thank you for your great review, Meg! We’re so happy to hear that you’ve had a positive experience with us before and that the communication, delivery, and product were all up to your expectations. We look forward to serving you again in the future. If you need anything else, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“The second phone I've bought and yeah I'm impressed”

Helpful Report

(Reservoir, 3073) -

Thank you for your kind words, Alan! We're thrilled to hear that this is the second phone you’ve purchased from us and that you’ve been impressed both times. It’s always a pleasure to serve you, and we appreciate your continued trust in our store. If you ever need assistance or have any questions, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Product as described online. Grat customer service fwhen I called with enquiry regarding item. Fast delivery. More than happy with my purchase. Highly recommended.”

Helpful Report

(Reservoir, 3073) -

Thank you for your wonderful feedback, Jim! We’re so glad to hear that you had a great experience with our customer service team and that we were able to assist you with your inquiry. We appreciate your recommendation and look forward to helping you again in the future. If you need anything else, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Item received as described but communication is extremely poor.”

Helpful Report

(Reservoir, 3073) -

Hi Paul, We’re sorry to hear that your experience with our communication didn’t meet your expectations, even though your item arrived as described. Could you please share more details about what went wrong by emailing us at support@phonebot.com.au? This will help us fill in where the gap occurred and take corrective action to ensure it doesn’t happen again. Best regards, Team Phonebot

“Phonebot has good deals and the description matches the quality of the phone I purchased. 'Like New' is what it is - looks brand new! Quick delivery is also a plus. This is the third phone I have bought from Phonebot - always satisfied with my purchase.”

Helpful Report

(Reservoir, 3073) -

Thank you for your fantastic feedback, Simon! We’re delighted to hear that you’ve had a great experience with our products, and that the “Like New” quality of your phone matched your expectations. We truly appreciate your loyalty, and we’re always here to help with any future purchases. If you need anything else, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“adapter sparks when plugged in . apart from that love it . cheers”

Helpful Report

(Reservoir, 3073) -

Thank you for your review, Mick! We’re glad to hear that you love your product, but we’re sorry to hear about the adapter issue. If you need any assistance or a replacement adapter, please don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“The buying process and delivery of the phone were very good. The phone was packaged and protected very well and arrived very quickly. The phone it's self looked fantastic and was in great condition, we had no problems transfering our data from the old Samsung (S7) to the new one. Unfotuneatly we have had a reception poblem which we can't work out, it seems to have everything setup properly. We will have to send the phone back to get a refund which Phonebot offer.”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback, Peter! We're glad to hear that the buying process was smooth and that the phone arrived in great condition. We're sorry to hear about the reception issue, but we're happy that you're taking advantage of our refund process. If you need further assistance, feel free to reach us at support@phonebot.com.au Best regards, Team Phonebot

“I’m very satisfied with the quick delivery from Phonebot. I’m happy with the price and the quality of the goods I received.”

Helpful Report

(Reservoir, 3073) -

Thank you for your review! We're pleased to hear that you're happy with the Apple Leather Case Cover for your iPhone 14. If you need anything else, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“I love my new phone !! it came within 3 days. I initially had issues with the battery staying charged so called pHonebot and they were FANTASTIC...stepping me through the settings to get better battery life. All is good now. Thank you Phonebot. I would highly recommend you.”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback! We’re so glad to hear that your new phone arrived quickly and that our team was able to help you with your battery issues. We appreciate your recommendation and are always here if you need further assistance. Feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Recieved my Samsung Galaxy A52s in 5 working days. It wa as described with a clear unscratched screen. Battery was in excellent condition. So far so good it works great. Will use Phonebot again.”

Helpful Report

(Reservoir, 3073) -

Hi Sean, Thank you for the great review! We’re really glad the Galaxy A52s met your expectations and that you’re happy with the condition and battery. We appreciate your support and look forward to serving you again in the future. If you need anything else, just drop us a line at support@phonebot.com.au Kind regards, Team Phonebot

“The Customer Service was good but it took longer than expected to arrive. The phone itself has been hard to set certain things. The phone was for my Husband and so I have been trying to set it up to make it simple for him to use. I WOULD reccomend PhoneBot to anyone looking to purchase a cheap re-furbished phone.”

Helpful Report

(Reservoir, 3073) -

Hi Tracey, Thank you for your feedback. We’re glad you found the service good, and we’re sorry the delivery took longer than expected and that some setup steps were tricky. We’ll pass your comments along to help improve both speed and ease of use. If there’s anything we can do to help you finish the setup for your husband, please reach out at support@phonebot.com.au. Kind regards, Team Phonebot

Phonebot is rated 4.6 based on 3,877 reviews