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Phonebot Reviews

4.6 Rating 3,351 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, great product unmarked as promised. Unfortunately, Phonebot is again let down by Auspost.”

“My apple case was genuine and arrived quickly.”

Thank you, Chris, for your feedback! We're glad to hear that you received your genuine Apple case quickly and that you're satisfied with your purchase. Providing prompt delivery and quality products is important to us, and we're happy to have met your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Thank you for a great service. I received my order within the timeframe indicated on the website. The delivery was free of charge. I will order products from PHONEBOT again.”

Thank you to our anonymous customer for your kind words! We're delighted to hear that you had a great experience with our service and that your order arrived within the indicated timeframe. Providing timely delivery and excellent service is what we strive for, and we're happy to know we achieved that for you. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“So far I have been really happy with my iPad keyboard, Phonebot got my order out pretty quick and I haven't had any issues.”

Thank you, Daniel Berry, for your positive review! We're glad to hear that you're happy with your iPad keyboard and that we could get your order out quickly. Providing prompt delivery and quality products is important to us, and we're delighted that we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Fast delivery and the phone I've ordered is in excellent conditions.”

Thank you, Sophia Schindler, for your feedback! We're pleased to hear that you received your phone in excellent condition and that you're satisfied with your purchase. Providing quality products and fast delivery is important to us, and we're glad to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Fantasti prices. Fast delivery”

Thank you, Nathalie Wright, for your positive review! We're delighted to hear that you're satisfied with our fantastic prices and that your order arrived quickly. Providing competitive prices and fast delivery is important to us, and we're pleased to know we could meet your expectations. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Received the phone (samsung S20 ultra). Thanks. Very impressed with it, good condition ,nice packaging, works well. Until I dropped it on the table (not hard) and it wouldn't turn on,wouldn't charge,just a blank screen. I took it to a phone shop and they fixed it, said there was a plate missing from the back of the phone that keeps everything in place. They put some packing in the phone and said it should be OK. If you have this plate could you please send it to me and I can take it and git it put in to avert any problem in future. Thank you. Graeme Churchett.”

“Phone in good condition at a good price. Prompt delivery.”

Thank you, Ed Walsh, for your feedback! We're glad to hear that you received your phone in good condition at a good price. Providing quality products and prompt delivery is important to us, and we're happy to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“No issues Good product as promised Didn’t wait long to be delivered”

Thank you, Neville Bassett, for your positive review! We're pleased to hear that you had no issues with your purchase and that the product met your expectations. Providing hassle-free transactions and delivering products as promised is what we aim for, and we're glad to know we could achieve that for you. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Great phone but freezes, whilst happy to get phone sent back to repair or replace they cannot and do not offer loan phones while repairs take place, and this could be weeks! Decent to deal with but unhelpful when there’s issues”

“Prompt service and good delivery time. Product is very close to like new everything is working. Appreciated the bonus screen protector and case. Thanks team great job..”

Thank you, Amos Irvine, for your feedback! We're thrilled to hear that you're satisfied with our prompt service and delivery time. Providing fast service and delivering products in excellent condition is important to us, and we're glad to know we could meet your expectations. We're also happy to hear that you appreciated the bonus screen protector and case. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“We have bought several phones and now an iPad from phonebot. I cannot fault their service and the quality of the items is always perfect. Will be a regular customer.”

Hi Bree Carmichael, Thanks a bunch for being a regular customer! We're thrilled to hear you've had great experiences with the phones and iPad you purchased. Your satisfaction is our top priority. If there's anything you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“good quality, works well”

Hi there, Appreciate your feedback! We're glad to hear you found our products of good quality and working well. If you ever have questions or need assistance, feel free to connect with us at support@phonebot.com.au. Cheers, Team PhoneBot

“As good as promised. My second phone purchase from this company. No problems with first. It just grew old. Highly recommend.”

Hi Timothy Bishop, Thank you for being a returning customer! We're delighted to hear your second phone purchase was as good as promised. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot

“Good service, good product, happy days!”

Hi Marshall Butterworth, Happy days indeed! Thanks for sharing your positive experience. If there's anything more we can assist you with or if you have additional feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Good as advertised”

Hi Mark Meldon, Thanks a bunch for your feedback! We're glad to hear your experience with us was good as advertised. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“I purchased an highly rated condition phone off phonebot. And what did they send me? A phone that I would have considered new. Well done. And thank you.”

Hi David Centellas, We appreciate your positive feedback! It's fantastic to hear that the phone exceeded your expectations. If there's anything specific you'd like assistance with or if you have more feedback, feel free to drop us a line at support@phonebot.com.au. Cheers, Team PhoneBot

“Phone was received quicker than expected. The quality was very impressive, was not expecting a phone in as great a condition as it was. Thank you”

Hi Brett Loncaric, Thanks a ton for sharing your experience! We're thrilled to hear the phone arrived quicker than expected, and the quality impressed you. If there's anything more we can assist you with or if you have additional feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

“Everything went basically as advised. The delivery was a little slow compared to what was advertised, but the item arrived in perfect condition”

Hi Rob, Thank you for taking the time to share your experience! We apologize for any delays in the delivery, and we appreciate your understanding. It's great to hear that the item arrived in perfect condition. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Best regards, Team PhoneBot

“Had fantastic service from Phonebot, easy on line order procedure and delivered a week later. I am happy with the phone and happy with my 12 month guarantee which I hope I don't need to use”

Hello, We're pleased to hear you had fantastic service and a smooth online ordering experience. We hope you enjoy your phone, and should you ever need assistance, our 12-month guarantee has got you covered. If there's anything else you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

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Phonebot is rated 4.6 based on 3,351 reviews