Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,692 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get to see it all today”

Helpful Report

“thumbs up, honoured the pricing shown on google. many thanks”

Helpful Report

Hi there, Thank you for your kind words! We're thrilled to hear that we honored the pricing you found on Google. Ensuring a smooth experience for our customers is our top priority. If you need anything else or have any questions, feel free to reach out to us at support@phonebot.com.au. Many thanks, Shazz CX Manager – PhoneBot

“Good prices. Efficient delivery. Product purchased looked brand new. Thanks guys.🙏”

Helpful Report

(Reservoir, 3073) -

Hi Barry, Thank you so much for your kind words! We're thrilled to hear that you found our prices good and that your product arrived looking brand new. Your positive feedback means a lot to us! If you ever need assistance or have questions down the road, don’t hesitate to reach out at support@phonebot.com.au. We’re always here for you. Best regards, Shazz CX Manager – PhoneBot

“I wouldn't even give you half a star nor recommend you to anyone first you send me a faulty phone the the replacement is missing half its software then wouldn't fix it because it got damaged in transit which they state voids warranty and its not stated in theirs warranty guidelines then proceeded to send the phone back damaged and still missing half the software”

Helpful Report

We understand your concerns, but based on the information available, we want to clarify a few key points. Firstly, at the time of initiating the return, there was no mention of any physical damage. If there were any issues, they should have been reported upfront so we could have guided you accordingly. Unfortunately, finding such a condition of the returned item voids the warranty and everything associated with it. Because we strive to assist our customers within reasonable limits, and we cannot take responsibility for damage that was not present at the time of shipment. If you have any questions, feel free to email us at support@phonebot.com.au Best regards, Shazz CX Manager – Phonebot

“Bought a refurbished Pixel 6A as new condition quick delivery good communications - all good would recommend Phonebot easy to deal with”

Helpful Report

(Reservoir, 3073) -

Hi Mike, Thank you so much for your glowing review! We're thrilled to hear that you're satisfied with your refurbished Pixel 6A and our quick delivery service. It’s always wonderful to know that our communication made your experience even smoother. Should you need anything down the line, just reach out to us at support@phonebot.com.au. We’re here to assist! Best regards, Shazz CX Manager – Phonebot

“they work great and look like new. hope they last”

Helpful Report

(Reservoir, 3073) -

Hi Christopher, Thank you for your glowing review! We're thrilled to hear that your device is working great and looks as good as new. Your hope for longevity means a lot to us, and we’re here for any support you might need down the line at support@phonebot.com.au Best regards, Shazz CX Manager – PhoneBot

“Responsive and prompt”

Helpful Report

(Reservoir, 3073) -

Hi David, Thank you for your fantastic review! We're so glad to hear that you found our service responsive and prompt. It's our goal to provide quick and efficient support to all our customers. If you need anything else in the future, feel free to reach out at support@phonebot.com.au. We're here to help! Best regards, Shazz CX Manager – PhoneBot

“It is the BEST of ALL sources.”

Helpful Report

“All good, happy with the phone supplied, tracking of the parcel was accurate. a thumbs up”

Helpful Report

(Reservoir, 3073) -

Hi Evan, Thank you for your kind words! We're thrilled to hear that you're happy with your phone and the accurate tracking experience. Your satisfaction means the world to us! If you need anything else or have any questions in the future, feel free to contact us at support@phonebot.com.au. We're always here to help. Best wishes, Shazz CX Manager – Phonebot

“I have purchased from Phonebot a couple of times now and I highly recommend them. Both times products have been excellent and the process has been easy and very quick. Will use again.”

Helpful Report

(Reservoir, 3073) -

Hi Kelly, Thank you so much for your kind words and for recommending us! We're delighted to hear that you've had excellent experiences with both your purchases and the process. If you ever need assistance in the future, remember that we’re just an email away at support@phonebot.com.au. We're always here to help! Warm regards, Shazz CX Manager – PhoneBot

“The phone is in excellent condition and was delivered quickly. Perfect budget phone for a teenager, would buy her again.”

Helpful Report

(Reservoir, 3073) -

Hi Matt, Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that the phone is in excellent condition and that it met your expectations as a perfect budget option for your teenager. If you ever need any assistance or have questions in the future, don't hesitate to reach out to us at support@phonebot.com.au. We're always here to help! Best regards, Shazz CX Manager – Phonebot

“Delivery was really fast, The item was well packaged, and the price is very reasonable.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your kind words! We're glad to hear that you experienced fast delivery, excellent packaging, and found our prices reasonable. It’s feedback like yours that motivates us to keep improving! If you need any more assistance or have questions, feel free to reach out to us at support@phonebot.com.au. We’re always here to help! Best regards, Shazz CX Manager – PhoneBot

“Great service, very fast and excellent product at a great price. Highly recommend these guys.”

Helpful Report

(Reservoir, 3073) -

Hi Mick, Thank you for your amazing review! We're thrilled to hear that you had a great experience with our service and found our products to be excellent at such a great price. Your recommendation means a lot to us! If you ever need assistance or have any questions in the future, please feel free to reach out to us at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – Phonebot

“Couldn't be happier! This is my third purchase from you and another great saving when compared to buying new. My 16 inch Macbook Pro is as good as new but around $1,000 less. Amazing! Best of all I'm doing my bit to reduce tech waste, and that really matters to me.”

Helpful Report

(Reservoir, 3073) -

Hi Meg, Thank you for your glowing review! We're thrilled to hear that you're enjoying your Macbook Pro and that it has not only saved you money but also helped in reducing tech waste. It’s fantastic customers like you who make our mission worthwhile! Should you need any assistance in the future, don’t hesitate to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – Phonebot

“Purchased 2 Iphone XS mobile phones. Both phones were in as new condition as stated and both phones 100% battery when stated battery would be 85% and over. Very happy with the phones and aftersales service. I rate them as a 10/10 for quality and service. Thanks and will purchase again in the future..”

Helpful Report

(Reservoir, 3073) -

Hi Angelo, Thank you so much for your glowing review! We're thrilled to hear that you’re satisfied with both the condition of your iPhones and our aftersales service. Providing high-quality products and excellent service is our top priority, and it's great to know we hit the mark for you! If you ever need assistance in the future, don't hesitate to contact us at support@phonebot.com.au. We look forward to serving you again! Best wishes, Shazz CX Manager – Phonebot

“First time purchasing from Phone bot after being recommended by friends. I was very happy with the service and the condition of the phone purchased. I will definitely refer your site to family and friends”

Helpful Report

(Reservoir, 3073) -

Hi Kathleen, Thank you so much for your glowing review! We’re thrilled to hear that your first experience with Phonebot was a positive one, and we truly appreciate your referrals to family and friends. If you ever need any assistance or have questions in the future, don’t hesitate to reach out to us at support@phonebot.com.au. We’re always here to help! Best wishes, Shazz CX Manager – Phonebot

“Fast delivery and happy with the product”

Helpful Report

(Reservoir, 3073) -

Hi Leanne, Thank you for your fantastic review! We’re thrilled to hear that you’re happy with your product and our fast delivery. If you need anything else in the future, don’t hesitate to get in touch at support@phonebot.com.au. We’re always here to assist! Best regards, Shazz CX Manager – PhoneBot

“Product was A++. There just needs to be more mailing options like express delivery.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you found the product to be A++. Your feedback about more mailing options, particularly express delivery, is valuable to us and we’ll definitely consider it moving forward. If you have any other suggestions or need assistance, just reach out to us at support@phonebot.com.au. We’re always here to help! Best regards, Shazz CX Manager – Phonebot

“I love it thank you very much”

Helpful Report

(Reservoir, 3073) -

Hi Allison, Thank you so much for your lovely review! We're thrilled to hear that you love your experience with us. If you need any assistance or have questions down the line, don't hesitate to reach out to us at support@phonebot.com.au. We’re always happy to help! Best wishes, Shazz CX Manager – Phonebot

“I honestly had zero expectations when buying a refurbished phone. The 'like New' is exactly what it is. It is basically Brand new without the official box. It come with a case and phone charger. The phone is performing perfect. No scratches or dents. The battery life is amazing. The phonebot website was extremely easy to use. To pick your type of phone, then grade of ware. I received the phone within 4 days. With a public holiday in the middle. The price for a 18mth old phone is fantastic. I genuinely don't believe I'll be buying a new phone ever again.”

Helpful Report

(Reservoir, 3073) -

Phonebot is rated 4.6 based on 3,692 reviews