Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,837 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is 6th phone purchased through phonebot. I have purchased for several family members and my children. Always great service and quality product”

Helpful Report

(Reservoir, 3073) -

Hi Elizabeth, Thank you so much for your wonderful review! We’re thrilled to hear that you've had such a positive experience with us and that you've chosen Phonebot for your family's needs. Your loyalty truly means the world to us! If you ever need assistance or have any questions, please don't hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“have bought from phonebot twice now,both times very easy and fast post,quality products 10 out of 10”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with us, and we truly appreciate your support. It means a lot to know you’re satisfied with our products and service. If you ever have questions or need assistance, we’re here for you at support@phonebot.com.au. Warm wishes, Team Phonebot

“Happy with purchase came in time”

Helpful Report

(Reservoir, 3073) -

Hi Mysaa, Thank you for your wonderful review! We're thrilled to hear that you're happy with your purchase and that it arrived on time. Your satisfaction is our top priority! If you have any questions or need assistance, don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Great product, very happy.”

Helpful Report

(Reservoir, 3073) -

Hi Ashley, Thank you for your wonderful review! We’re thrilled to hear that you’re very happy with your product. Your satisfaction is our ultimate goal, and it’s great to know we’re hitting the mark! If you have any questions or need assistance, don't hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“I have purchased a number of phones from Phonebot. Very easy to order online, always receive exactly what you order, always in pristine condition. Highly recommend!”

Helpful Report

(Reservoir, 3073) -

Hi David, Thank you for your amazing review! We're thrilled to hear that you've had a great experience ordering from Phonebot and that everything arrived in pristine condition. Your recommendation means a lot to us! If you ever need assistance or have questions, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“As described. I just wanted an iPad to watch Netflix on so works for me.”

Helpful Report

(Reservoir, 3073) -

Hi Craig, Thank you for your wonderful review! We're thrilled to hear that your iPad is perfect for watching Netflix. Enjoy your shows! If you need any assistance or have questions, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“The review rating says it all. Very disappointing with the service”

Helpful Report

(Reservoir, 3073) -

Hi Terri, We’re truly sorry to see your disappointment. After reviewing your order, we’d like to clarify that the incorrect cover was not due to our error, but rather the model selected at checkout. In addition, the returned cover was received back in an open condition, which makes it impossible for us to resell. Even so, our team has gone above and beyond to assist you — including offering a complimentary replacement cover to resolve this for you quickly. We genuinely care about our customers, so receiving a 1-star rating despite these efforts is disheartening. That said, our support team will also be reaching out to you directly to sort this matter further and ensure you feel looked after. Best Regards, Team Phonebot

“I felt like more than just a customer—I felt like family.”

Helpful Report

“I ordered. The product came without delay. Will use PhoneBot again.”

Helpful Report

(Reservoir, 3073) -

Hi Toni, Thank you for your wonderful review! We're thrilled to hear that your order arrived promptly. Your support means everything to us, and we can’t wait to assist you again in the future! If you have any questions, just reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“The phone is exactly what I wanted and arrived on time I'm a very happy customer cheers”

Helpful Report

(Reservoir, 3073) -

Hi Ronald, Thank you for your wonderful review! We're thrilled to hear that the phone met your expectations and arrived on time. Your happiness is our top priority! If you ever need assistance or have any questions, don’t hesitate to reach out at support@phonebot.com.au. Cheers, Team Phonebot

“Great refurbished phones that looked almost new with great prices. Also excellent after sales service. I’m a returning customer. Would not bother anywhere else.”

Helpful Report

(Reservoir, 3073) -

Hi Mohamed, Thank you so much for your amazing review! We're thrilled to hear that you love our refurbished phones and appreciate our after-sales service. It’s wonderful to have you as a returning customer! If you need any assistance or have questions, please don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Very happy with Apple IPAD purchased. Arrived quickly and in perfect condition. Thank you.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear that you are happy with your Apple iPad and that it arrived quickly and in perfect condition. Your feedback is greatly appreciated! If you have any questions or need anything in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Great product and price Very efficient and helpful”

Helpful Report

(Reservoir, 3073) -

Hi Bill, Thank you for the wonderful review! We’re excited to hear that you’re pleased with both our product and the service you received. Your satisfaction is what drives us, and it’s great to know we could help! If you have any questions or need assistance in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“order mailed promptly. slight problem and curtious reply from help desk. Great service”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that your order was mailed promptly and that our help desk provided you with courteous support. Your satisfaction is incredibly important to us, and we're always here to help! If you have any further questions or need assistance, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Very easy to deal with and helpful.”

Helpful Report

(Reservoir, 3073) -

Hi Chris, Thank you so much for your kind words! We’re delighted to hear that you found it easy to deal with us and that our team was able to help you. Your appreciation means everything to us! If you need any assistance in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Product arrived quickly & in perfect condition.”

Helpful Report

(Reservoir, 3073) -

Hi Ernest, Thank you for your wonderful review! We’re delighted to hear that your product arrived quickly and in perfect condition. Your satisfaction is what drives us, and it’s great to know we hit the mark! If you have any questions or need assistance in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Very good product and turned up on time.”

Helpful Report

(Reservoir, 3073) -

Hi Wayne, Thank you for your wonderful review! We’re delighted to hear that you’re pleased with your product and that it arrived on time. Your feedback is greatly appreciated and motivates us to keep providing top-notch service. If you need anything else in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Phone as described and came with screen protector and case.”

Helpful Report

(Reservoir, 3073) -

Hi Steve, Thank you for your wonderful review! We’re delighted to hear that your phone arrived just as described and that you found the screen protector and case included. We aim to provide a seamless experience, and it’s great to know we hit the mark! If you ever need assistance or have questions in the future, feel free to reach out at support@phonebot.com.au. Cheers, Team Phonebot

“First time I have ever purchased a refurbished product, I ordered an iPad mini 5, in a new condition, very happy with product! did look new, no marks at all. Very happy with product my purchase.”

Helpful Report

(Reservoir, 3073) -

Hi Suzanne, Thank you for your wonderful review! We're thrilled to hear that your first experience with a refurbished product was a success and that your iPad mini 5 arrived looking new. Your happiness with our service and products is what drives us to do better every day! If you need any assistance in the future or have any questions, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“I purchased a Apple Watch Series 7 which was in excellent condition...very happy with the watch and with Phonebot as a website.”

Helpful Report

(Reservoir, 3073) -

Hi Suzy, Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with your Apple Watch Series 7 and your experience with Phonebot. It’s our goal to provide quality products and excellent service, so your feedback truly means a lot to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us at support@phonebot.com.au. Warm wishes, Team Phonebot

Phonebot is rated 4.6 based on 3,837 reviews