Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,828 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone is exactly what I wanted and arrived on time I'm a very happy customer cheers”

Helpful Report

(Reservoir, 3073) -

Hi Ronald, Thank you for your wonderful review! We're thrilled to hear that the phone met your expectations and arrived on time. Your happiness is our top priority! If you ever need assistance or have any questions, don’t hesitate to reach out at support@phonebot.com.au. Cheers, Team Phonebot

“Great refurbished phones that looked almost new with great prices. Also excellent after sales service. I’m a returning customer. Would not bother anywhere else.”

Helpful Report

(Reservoir, 3073) -

Hi Mohamed, Thank you so much for your amazing review! We're thrilled to hear that you love our refurbished phones and appreciate our after-sales service. It’s wonderful to have you as a returning customer! If you need any assistance or have questions, please don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Very happy with Apple IPAD purchased. Arrived quickly and in perfect condition. Thank you.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear that you are happy with your Apple iPad and that it arrived quickly and in perfect condition. Your feedback is greatly appreciated! If you have any questions or need anything in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Great product and price Very efficient and helpful”

Helpful Report

(Reservoir, 3073) -

Hi Bill, Thank you for the wonderful review! We’re excited to hear that you’re pleased with both our product and the service you received. Your satisfaction is what drives us, and it’s great to know we could help! If you have any questions or need assistance in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“order mailed promptly. slight problem and curtious reply from help desk. Great service”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that your order was mailed promptly and that our help desk provided you with courteous support. Your satisfaction is incredibly important to us, and we're always here to help! If you have any further questions or need assistance, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Very easy to deal with and helpful.”

Helpful Report

(Reservoir, 3073) -

Hi Chris, Thank you so much for your kind words! We’re delighted to hear that you found it easy to deal with us and that our team was able to help you. Your appreciation means everything to us! If you need any assistance in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Product arrived quickly & in perfect condition.”

Helpful Report

(Reservoir, 3073) -

Hi Ernest, Thank you for your wonderful review! We’re delighted to hear that your product arrived quickly and in perfect condition. Your satisfaction is what drives us, and it’s great to know we hit the mark! If you have any questions or need assistance in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Very good product and turned up on time.”

Helpful Report

(Reservoir, 3073) -

Hi Wayne, Thank you for your wonderful review! We’re delighted to hear that you’re pleased with your product and that it arrived on time. Your feedback is greatly appreciated and motivates us to keep providing top-notch service. If you need anything else in the future, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Phone as described and came with screen protector and case.”

Helpful Report

(Reservoir, 3073) -

Hi Steve, Thank you for your wonderful review! We’re delighted to hear that your phone arrived just as described and that you found the screen protector and case included. We aim to provide a seamless experience, and it’s great to know we hit the mark! If you ever need assistance or have questions in the future, feel free to reach out at support@phonebot.com.au. Cheers, Team Phonebot

“First time I have ever purchased a refurbished product, I ordered an iPad mini 5, in a new condition, very happy with product! did look new, no marks at all. Very happy with product my purchase.”

Helpful Report

(Reservoir, 3073) -

Hi Suzanne, Thank you for your wonderful review! We're thrilled to hear that your first experience with a refurbished product was a success and that your iPad mini 5 arrived looking new. Your happiness with our service and products is what drives us to do better every day! If you need any assistance in the future or have any questions, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“I purchased a Apple Watch Series 7 which was in excellent condition...very happy with the watch and with Phonebot as a website.”

Helpful Report

(Reservoir, 3073) -

Hi Suzy, Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with your Apple Watch Series 7 and your experience with Phonebot. It’s our goal to provide quality products and excellent service, so your feedback truly means a lot to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us at support@phonebot.com.au. Warm wishes, Team Phonebot

“We recently purchased a refurbished I phone 15 plus,looks and works like brand new. Very happy Thank you.”

Helpful Report

(Reservoir, 3073) -

Hi Linda, Thank you for your lovely review! We're so glad to hear that you’re happy with your refurbished iPhone 15 Plus and that it looks and works like brand new. Your satisfaction means a lot to us! If you ever need assistance or have any questions down the line, don't hesitate to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“Great customer support ever. I had a quality product from them”

Helpful Report

Hi Damian, Thank you for your fantastic review! We're so glad to hear that you had a great experience with our customer support and are enjoying your quality product. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations! If you need any assistance in the future, don’t hesitate to reach out to us at support@phonebot.com.au. Warm regards, Team Phonebot

“Great service fast and efficient. Excellent product”

Helpful Report

(Reservoir, 3073) -

Hi Marina, Thank you for your fantastic review! We’re so glad to hear that you found our service fast and efficient, and that you’re happy with your product. Your satisfaction means the world to us! If you need any assistance or have questions in the future, don’t hesitate to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“Happy customer thank you. Just what I wanted.”

Helpful Report

(Reservoir, 3073) -

Hi Mana, Thank you so much for your kind review! We're thrilled to hear that you're a happy customer and that we could provide you with exactly what you wanted. Your satisfaction means the world to us! If you ever need anything or have questions in the future, don’t hesitate to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“This is my second purchase from phonebot after being repeatedly let down by another company. Can’t fault these guys. Great product, fair price, no issues.”

Helpful Report

(Reservoir, 3073) -

Hi Frances, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with your second purchase. It's always our goal to provide great products at fair prices, and we’re happy to know we met your expectations! We appreciate your trust in us and look forward to serving you again in the future. If you have any questions or need assistance, don’t hesitate to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“Thank you, very fast postage, very happy with iphone it,s like a new one, next i will be updating my laptop Thank You..Ken..”

Helpful Report

(Reservoir, 3073) -

Hi Ken, Thank you for your wonderful review! We’re so glad to hear that you’re happy with your iPhone and that it feels like new. Fast postage is what we aim for, and it’s great to know we hit the mark for you! We can't wait to assist you with your laptop update soon. If you need any help or have questions, don’t hesitate to reach out at support@phonebot.com.au Warm wishes, Team Phonebot

“Love my iPad, it looks like new, it was wrapped very professional and it was delivered right on time. Communication via email and app to track my order was excellent. Very good price for the product. Highly recommend them. 5/5 starts from me.”

Helpful Report

(Reservoir, 3073) -

Hi Liz, Thank you for your fantastic review! We’re thrilled to hear that you love your iPad and that it arrived looking like new. We take great pride in our packaging and timely delivery, so it’s wonderful to know you had a great experience with us. We appreciate your recommendation and hope to serve you again in the future! If you have any questions or need assistance in the future, please feel free to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“very impressed with the product, look new as discribed by the company, and fast delivery”

Helpful Report

(Reservoir, 3073) -

Hi Alec, Thank you for your amazing review! We're thrilled to hear that you were impressed with your product and that it arrived just as described. Fast delivery is always our goal, and we’re glad we could meet your expectations! If you have any questions or need assistance in the future, please feel free to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“The phone case I got from Phone bot is very good.”

Helpful Report

(Reservoir, 3073) -

Hi Scott, Thank you for your wonderful review! We’re delighted to hear that you’re enjoying your phone case. It means a lot to us to know we could meet your expectations! If you have any questions or need assistance in the future, feel free to reach out at support@phonebot.com.au. Best wishes, Team Phonebot

Phonebot is rated 4.6 based on 3,828 reviews