Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,873 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 24th November 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problem whatsoever in dealing with phonebot They supplied the exact phone I wanted.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for the great feedback. We’re glad to hear you had a smooth experience and that we delivered the exact phone you wanted. If you need anything else, feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“Great phone in excellent condition. Good price. Delivered on time.”

Helpful Report

(Reservoir, 3073) -

Hi AidanJacqui, Thanks for the great feedback! We’re glad you’re happy with the phone, its condition, and the price, and that it arrived on time. If you need anything else, please reach us out at support@phonebot.com.au Kind regards, Team Phonebot

“Good Apple branded phone case. Great buy. Highly recommend.”

Helpful Report

(Reservoir, 3073) -

Hi Bill, Thank you for the fantastic review. We’re glad you’re happy with the Apple-branded phone case and that it’s a great buy. If you need anything else, just reach us out at support@phonebot.com.au. Kind regards, Team Phonebot

“Got the product, as advertised... but the attendant at pickup seemed overtly bored and disinterested.”

Helpful Report

(Reservoir, 3073) -

Hi Pamela, Thank you for sharing your feedback. We’re glad the product met your expectations, and we’re sorry to hear the pickup experience wasn’t up to our usual standard. We’ll pass your comment about the attendant along to the team to ensure improved service in the future. If there’s anything else you need or any further assistance we can provide, please feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“Firt time every using PhoneBot or ever buying a phone out right. Got sick of buying from the big telcos and wanted something 2nd hand that wasn't going into landfill. Found these guys online, their reviews were pretty solid - and there's a reason - GREAT! Phone is better than what they adveritsed (battery life) and the phone came quick, boxed perfectly and without any scuffs or damage. Great service and I would highly recommend using PhoneBot to anyone.”

Helpful Report

(Reservoir, 3073) -

Hi Duncan, Thank you so much for the fantastic review. We’re thrilled you had a great first experience with PhoneBot and that the phone exceeded expectations, arrived quickly, and in perfect condition. We appreciate your recommendation and are here if you need anything in the future. If you need any help, just drop us a line at support@phonebot.com.au Warm regards, Team Phonebot

“Great selection of phones. The grading of each phone is great too. So you have a choice depending on your budget”

Helpful Report

(Reservoir, 3073) -

Hi Anthony, Thank you so much for the fantastic review. We’re thrilled you’re happy with our phone selection and the grading system. If you need any help choosing a model that fits your budget, we’re here to help. If you need anything in the meantime, feel free to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“Great device at a great price, however it took over a week for the device to be sent, but not really a drama as I didn’t need it urgently. The only fault or complaint I would have is that the previous owners name is engraved on the back of the device and that wasn’t known until I opened the packaging. Had I known that the engraving would be on there then I would have chosen a different device. That being said I’ll still be purchasing more products from Phone Bot.”

Helpful Report

(Reservoir, 3073) -

“Product was in great condition, worked well, appreciated the enclosed back cover as did not know it was included”

Helpful Report

(Reservoir, 3073) -

Hi Karl, Thank you for the great review. We’re glad the phone was in great condition and that the enclosed back cover was a pleasant surprise. If you need anything else, feel free to reach out at support@phonebot.com.au. Kind regards, Team Phonebot

“I have purchased 2 refurbished Pixel phones from Phonebot lately. On both occasions, Andy and the team have been prompt and courteous, ensuring communication across the timeline of my purchase and complete transparency. I had an incident with an initial phone that I purchased, where there was a hardware issue with the screen. The replacement process and assessing this initial phone was seamless and Andy made the process so easy. I highly recommend Phonebot for your next pre-loved purchase!”

Helpful Report

(Reservoir, 3073) -

Hi Simon, Thank you so much for your kind words. We’re thrilled to hear that Andy and the team were prompt and transparent, and that the replacement process was seamless for you. Your recommendation means a lot to us. If you need anything in the future, please feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“I ordered a light blue colour phone case, but unfortunately, they sent me a black one instead. The quality seems fine, but it’s disappointing to receive the wrong colour. Hope the seller checks orders more carefully next time.”

Helpful Report

(Reservoir, 3073) -

“i have bought phones from Phonebot over a period of time. Each time i have had great service and any issues have been resolved without question. i would recommend Phonebot to any one, they have a great selection of phones and accessories at great prices. If you are looking to upgrade i would say have a look, you won't be disappointed.”

Helpful Report

Hi John, Thank you so much for your kind words. We’re thrilled to hear you’ve had consistent great service and that any issues were resolved smoothly. We truly appreciate your recommendation and look forward to helping you again with any future upgrades. If you need anything in the meantime, feel free to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“I have purchased two products from Phonebot and cannot speak more highly of them. They answered every question and sent item with minimum of fuss complete with tracking number. Their after sales service is next to none as we'll. I thoroughly recommend them and will readily use them again.”

Helpful Report

(Reservoir, 3073) -

Hi Rex, Thank you so much for your fantastic review. We’re delighted that you’re happy with both of your purchases, that our team could answer your questions, and that the tracking process was smooth. It’s great to know our after-sales service meets your expectations. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“My phones arrived and they are absolutely awesome conditions! They all looked brand new for a refurbished phones. Quick delivery. Thank you. I will definitely purchase again.”

Helpful Report

(Reservoir, 3073) -

Hi Tess, We’re thrilled to hear your phones arrived in such great condition and that you’re happy with the refurbished quality and quick delivery. Thank you for sharing your experience—we can’t wait to have you back for your next purchase. If you need anything in the meantime, just reach out at support@phonebot.com.au Warm regards, Team Phonebot

“I am delighted with my purchase of the IPhone Mini 6 which arrived a few days ago. On unpacking the item I found it to be exactly as described, in 'out of the box' condition ie to all intents and purposes, brand new. I have been using it everyday and it works perfectly. The service I received from Phonebot has been first class and I would definitely recommend them.”

Helpful Report

(Reservoir, 3073) -

Hi David, We’re thrilled to hear that the iPhone Mini 6 arrived in excellent condition and is working perfectly for you. It means a lot to us that you’d recommend Phonebot. If you have any questions or need assistance, feel free to reach out anytime at support@phonebot.com.au. Thanks again for choosing us and for the kind words. Kind regards, Team Phonebot

“This is the 4th or 5th time I purchase from Phonebot. Every time, the service has been outstanding and the quality of the products has been great. My last purchase, a Gakaxy S25 is perfect!”

Helpful Report

(Reservoir, 3073) -

Hi Barbara, We’re thrilled to hear you’ve had outstanding service with multiple purchases and that your Galaxy S25 is perfect! Thank you for your continued trust in Phonebot. If you ever need any assistance, please don’t hesitate to reach out at support@phonebot.com.au. Kind regards, Team Phonebot

“Have been using PhoneBot for years now. They always deliver promptly and on the rare occasion I've ever had an issue they were more than happy to rectify the issue asap.”

Helpful Report

(Reservoir, 3073) -

Hi Stephen, Thank you so much for taking the time to share your experience. We’re thrilled to hear you’ve had a positive, long-running relationship with PhoneBot and that we’ve been able to resolve any issues quickly. If there’s ever anything you need in the future, please don’t hesitate to reach out at support@phonebot.com.au. Kind regards, Team Phonebot

“I am pleased with my purchases. At first, I was sceptical about buying, but after seeing many five-star reviews, I changed my mind, and now I'm glad I did. Choosing to buy from Phonebot was the best decision. The prices are great, and the company is very friendly. I hope I won’t need to use the warranty, but I am confident they will resolve any issues if I require their services. I highly recommend this site! Highly recommend this site!”

Helpful Report

(Reservoir, 3073) -

Hi Ligi, Thank you for sharing your experience and for the kind words. We’re thrilled you’re happy with your purchase, that the price was right, and that you felt supported by our team. If you ever need any help or have questions about the warranty, please reach out at support@phonebot.com.au Kind regards, Team Phonebot

“For a non tech person I found it easy to order the iPhone I wanted online and had the peace of mind that I could phone the store if I had any issues.”

Helpful Report

(Reservoir, 3073) -

Hi there, We’re thrilled to hear that you found ordering easy and that you had peace of mind knowing you could call us if you needed help. If you have any questions in the future or need assistance, please don’t hesitate to reach out at support@phonebot.com.au. Kind regards, Team Phonebot

“The phone was in the condition promised, but delivery was well outside the timeframe promised, and when I called, the response was pretty dismissive. After I posted my review, the company contacted me, apologised, and sent me a free phone case as a goodwill gesture. I appreciate that effort, though my initial experience wasn’t great.”

Helpful Report

(Reservoir, 3073) -

Hi Darren, We truly apologize for the delay in delivery, and we completely understand how frustrating this can be. Our goal is to always meet the expected delivery time, and we’re sorry if the response you received came off as dismissive. This is not the level of service we strive to provide. We’re glad to hear that the phone itself met your expectations in terms of quality and condition. Additionally, our team will be reaching out to you directly to ensure everything is going well with your device and to offer assistance or any compensation for the delays you experienced. Thanks for your understanding, and we hope to resolve this to your satisfaction. Kind regards, The Phonebot Team

“Very happy with my purchase from Phonebot. Phone was in perfect condition and Andy went above and beyond to quickly rectify a small issue with my order. Highly recommend!”

Helpful Report

(Reservoir, 3073) -

Hi Jake, We truly appreciate your feedback and are glad to hear that you're happy with the phone’s condition and the great price. We sincerely apologize for the delay in processing your order. While we aim to dispatch orders as quickly as possible, we understand how waiting can be frustrating. Our team will also be reaching out to you directly to check how everything is going and offer something special to make up for the wait. Thanks again for your patience, and we look forward to ensuring your experience with us continues to be positive. Kind regards, The Phonebot Team

Phonebot is rated 4.6 based on 3,873 reviews