Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,853 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 24th November 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and easy to use website. Tracking deatails took more than 3 days to arrive.”

Helpful Report

(Reservoir, 3073) -

Hi Harrison, Thank you for your fantastic review! We’re glad to hear you found our website easy to use and that you got a great price. We appreciate your feedback regarding the tracking details, and we're continuously working to improve our service. If you have any further questions or need assistance, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“No Problems with anything”

Helpful Report

(Reservoir, 3073) -

Hi Hans, Thank you for your amazing review! We're delighted to hear that everything went smoothly for you. Your satisfaction means a lot to us! If you have any questions or need further assistance, don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Love the product for my phone”

Helpful Report

(Reservoir, 3073) -

Hi Sharon, Thank you for your fantastic review! We’re so happy to hear that you love the product for your phone. Your satisfaction is what we strive for! If you have any questions or need assistance, please feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Great product, price and service”

Helpful Report

(Reservoir, 3073) -

Hi Leanne, Thank you for your wonderful review! We're thrilled to hear that you appreciate our product, pricing, and service. Your support means a lot to us! If you have any questions or need assistance, please don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“I bought a refurbished iPhone recently. Unfortunately the battery only has 85% max charge capacity”

Helpful Report

(Reservoir, 3073) -

Hi Nat, Thank you for leaving a review. We’ve checked our records and can confirm your recent purchase from us was an Apple Watch SE (2022), not an iPhone. It looks like there may have been some confusion when posting the feedback. If you’re experiencing any issue with the battery or performance of your Apple Watch, please reach out to us directly at support@phonebot.com.au , and our team will be more than happy to assist and resolve it for you right away. We appreciate your time and would love the opportunity to make things right. — Phonebot Team

“i order a apple watch series 6 44mm but when i recieved the parcel you sent me 40mm i want a refund i will send this back to you.”

Helpful Report

(Reservoir, 3073) -

Hi Jay, It looks like you’re already in contact with our support team regarding this issue. A return shipping label has been shared with you, and as soon as we receive the item back, we’ll proceed with the rightful resolution in line with your preference. We appreciate your patience and understanding while our team completes this process for you. — Phonebot Team

“The phone I received did not suppport my mobile data sim. I was given a new phone of the same make / model and standard immeadiately once the issue was found. Apart from the hassle of having to return it the staff were very responsive and asisted me well.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your thoughtful review! We’re glad to hear that our team responded quickly to resolve the issue with your phone. We understand that returning items can be a hassle, and we appreciate your patience. If you have any further questions or need assistance, please don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“After dropping my beloved Series 4 onto the bathroom floor and smashing the screen I couldn’t justify buying a new one from Apple as I was happy enough with the features on the 4. I found a Series 8 here on Phonebot, still new in the Apple packaging on sale for $359…wow! Customer service was amazing. 10/10 recommend.”

Helpful Report

(Reservoir, 3073) -

Hi Angela, Thank you for your wonderful review! We're thrilled to hear you found a fantastic deal on the Series 8 and that our customer service left a great impression on you. It’s awesome to know we could help you find what you needed! If you have any questions or need assistance, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“The i pad I purchased was in excellent condition as advertised. The delivery was sooner than I expected.. Very happy with the service.”

Helpful Report

(Reservoir, 3073) -

Hi Carole, Thank you for your wonderful review! We're thrilled to hear that the iPad met your expectations and that the delivery was quicker than anticipated. Your happiness with our service means the world to us! If you need any further assistance, please don't hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“I got my package on time and it was a good customer service”

Helpful Report

(Reservoir, 3073) -

Hi Stephen, Thank you for your great review! We're thrilled to hear that you received your package on time and were pleased with our customer service. Your feedback encourages us to keep up the good work! If you have any questions or need assistance, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Its just what I wanted and it works great thankyou there are some new things that I'll have to try and work out keep up the great work 💪 👍”

Helpful Report

(Reservoir, 3073) -

Hi Frank, Thank you for your awesome review! We’re thrilled to hear that it’s just what you wanted and that it’s working great for you! We can't wait for you to explore the new features. Your support means a lot to us! If you have any questions or need assistance, don't hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Product arrived as described in very good condition. No complaints a all other than delivery time was longer than expected,advertised. In all, a very good experience and will purchase again.”

Helpful Report

(Reservoir, 3073) -

Hi Margaret, Thank you for your wonderful review! We're thrilled to hear that your product arrived in great condition and that you had a positive experience overall. We appreciate your feedback regarding the delivery time, and we're always looking to enhance our service. Should you have any questions or need assistance in the future, please feel free to reach out to us at support@phonebot.com.au. Warm wishes, Team Phonebot

“My phone cover fitted my S20+ plus perfectly. Arrived on time. Very happy with my purchase”

Helpful Report

(Reservoir, 3073) -

Hi Peter, Thank you for your wonderful review! We're thrilled to hear that the phone cover fits your S20+ perfectly and that it arrived on time. Your happiness with your purchase means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“This is my third time purchasing phones and a ipad from Phonebot I love their grading of items and the grading is 100% spot on, their prices are competive and there posting of all items are 100% with multiple layers of protection from the rigours of Australia Post and the Couriers....look forward to my next purchase of Tech gear. Thank You PhoneBot”

Helpful Report

(Reservoir, 3073) -

Hi Jeffrey, Thank you for your wonderful review! We're thrilled to hear that you've had such great experiences with us and that our grading meets your expectations. Your trust in Phonebot for your tech purchases truly means the world to us. We look forward to serving you again in the future! If you ever need any assistance or have questions, please don’t hesitate to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“Happy with purchase and communication”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your purchase and our communication. Your positive feedback truly motivates us! If you ever need any assistance or have questions, please don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Great to deal with”

Helpful Report

(Reservoir, 3073) -

Hi James, Thank you for your wonderful review! We're thrilled to hear you had a great experience with us. It's always our aim to make every interaction smooth and enjoyable for our customers. If there’s anything else we can assist you with, feel free to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“This is 6th phone purchased through phonebot. I have purchased for several family members and my children. Always great service and quality product”

Helpful Report

(Reservoir, 3073) -

Hi Elizabeth, Thank you so much for your wonderful review! We’re thrilled to hear that you've had such a positive experience with us and that you've chosen Phonebot for your family's needs. Your loyalty truly means the world to us! If you ever need assistance or have any questions, please don't hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“have bought from phonebot twice now,both times very easy and fast post,quality products 10 out of 10”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with us, and we truly appreciate your support. It means a lot to know you’re satisfied with our products and service. If you ever have questions or need assistance, we’re here for you at support@phonebot.com.au. Warm wishes, Team Phonebot

“Happy with purchase came in time”

Helpful Report

(Reservoir, 3073) -

Hi Mysaa, Thank you for your wonderful review! We're thrilled to hear that you're happy with your purchase and that it arrived on time. Your satisfaction is our top priority! If you have any questions or need assistance, don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“Great product, very happy.”

Helpful Report

(Reservoir, 3073) -

Hi Ashley, Thank you for your wonderful review! We’re thrilled to hear that you’re very happy with your product. Your satisfaction is our ultimate goal, and it’s great to know we’re hitting the mark! If you have any questions or need assistance, don't hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

Phonebot is rated 4.6 based on 3,853 reviews