Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,712 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really you don't have to change at all your customer service is excellent you keep people up to date with there products and postage and have great communication so stay as you are because I think you are the best I have dealt with Regards Joanne Zander”

Helpful Report

(Reservoir, 3073) -

Hi Joanne, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and communication. It means a lot to us that you feel we're doing our best! If you ever need anything or have any questions, please don't hesitate to reach out to support@phonebot.com.au. We're always here to assist you! Warm regards, Team Phonebot

“My mum is very happy with her new ipad and the condition was as stated and delivery was very fast. Thank you”

Helpful Report

(Reservoir, 3073) -

Hi Freya, Thank you so much for your wonderful review! We're delighted to hear that your mum is happy with her new iPad and that the condition met your expectations. Fast delivery is always our aim! If you need any assistance or have questions in the future, feel free to reach out at support@phonebot.com.au. We're here to help! Best wishes, Team Phonebot

“this is the 3rd time i have bought a phone from Phonebot and each time it has been a great product. Ive recommended them to friends over the years, very happy”

Helpful Report

(Reservoir, 3073) -

Hi Greg, Thank you for your fantastic review! We’re thrilled to see that you've chosen Phonebot for your phone purchases multiple times and that we've consistently met your expectations. Your recommendations to friends mean a lot to us! If you ever need assistance or have any questions, please feel free to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“I found my dealings with PHONEBOT a very good internet supplier.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your fantastic review! We’re delighted to hear that you found your dealings with PHONEBOT very good. Providing excellent service is our top priority, and it’s great to know we met your expectations! If you have any questions or need assistance in the future, please feel free to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“Highly recommend anyone purchasing a new or used tablet to consider Phonebot. I found their prices unbeatable and an extensive range of products to choose from. My two Samsung tablets were used but in amazing condition and packaged well. Thank you Phonebot”

Helpful Report

(Reservoir, 3073) -

Hi Jamie, Thank you so much for your fantastic review! We're thrilled to hear that you found our prices unbeatable and our selection extensive. It's great to know that your Samsung tablets arrived in amazing condition – we take pride in our packaging! If you ever have any questions or need assistance, feel free to reach out to support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“Efficient, quick and good to deal with on the purchase. Replied promptly to a few queries we had. Watch was fine, unmarked and works as expected, so very happy with it. I had issues that the charger was unable to be used as we had no USB-C points, and would have liked a more universal USB charger. They would not hear that it was a problem, so had added cost to get something that would charge the watch. Apart from that it was a good buy”

Helpful Report

(Reservoir, 3073) -

“phone was received much quicker than expected and looks and works well. Thank you for your service.”

Helpful Report

(Reservoir, 3073) -

Hi Jeff, Thank you for your fantastic review! We're delighted to hear that your phone arrived quicker than expected and is performing well. Your satisfaction is our top priority! If you have any questions or need further assistance, please feel free to contact us at support@phonebot.com.au. We're always here to help! Best regards, Team Phonebot

“Quick delivery, iPad looked like new. Very happy with Phonebot.”

Helpful Report

(Reservoir, 3073) -

Hi David, Thank you for your wonderful review! We’re delighted to hear that your iPad arrived quickly and in like-new condition. Your satisfaction is our priority, and it’s great to know we met your expectations! If you need anything else, feel free to reach out to support@phonebot.com.au. We're here to help! Best regards, Team Phonebot

“They were so nice and friendly”

Helpful Report

(Reservoir, 3073) -

Hi Trish, Thank you for your lovely review! We're so glad to hear that you found our team nice and friendly. Creating a warm atmosphere for our customers is important to us! If you need anything at all, just reach out to support@phonebot.com.au – we’re always here for you. Warm regards, Team Phonebot

“2nd iPhone purchase, quality as described, quick postage, good service. Saved $300ish buying like-new.”

Helpful Report

(Reservoir, 3073) -

Hi Steven, Thank you for your amazing review! We’re thrilled to hear that you had a great experience with your second iPhone purchase. Knowing that we could help you save significantly is the icing on the cake! If you ever need assistance or have questions, don't hesitate to get in touch at support@phonebot.com.au. We're always here to help! Best regards, Team Phonebot

“Great and easy service, phone works well and is indistinguishable from new.”

Helpful Report

(Reservoir, 3073) -

Hi Patrick, We truly appreciate you taking the time to share your positive experience! Delivering like-new devices with seamless service is what we strive for. Should you need anything in the future, don't hesitate to reach out to support@phonebot.com.au – we're here for you. Best regards, Shazz CX Manager – PhoneBot

“Excellent service and happy with my phone thank you”

Helpful Report

(Reservoir, 3073) -

Hi Shane, Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with your phone and the service you received. If you have any questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. We’re always here to help! Best wishes, Shazz CX Manager – Phonebot

“I've used Phonebot before and they always provide a great product at a great price with speedy delivery. What more could you ask for.”

Helpful Report

(Reservoir, 3073) -

Hi Colin, Thank you for taking the time to leave such a wonderful review! We're delighted that you continue to have great experiences with us, especially regarding our products, pricing, and speedy deliveries. If there's anything more we can do for you in the future, please don't hesitate to reach out at support@phonebot.com.au. We're always here to help! Best regards, Shazz CX Manager – Phonebot

“Very happy with both the price of my new-to-me phone, and the like-new description reflects the condition of the phone. Very happy with purchase. Only one note, the description didn't say whether the phone was Aus or overseas delivered... At least a line mentioning this and any reassurance of compatibility with Australian networks would be a good thing, I was a little on edge realising this after checkout and waiting for delivery.”

Helpful Report

(Reservoir, 3073) -

Hi Shane, Thank you so much for your kind words and for sharing your feedback! We’re really glad to hear that you’re happy with your new-to-you phone. We appreciate your note regarding the compatibility information. We will definitely consider adding more details about whether the phones are Australian or overseas delivered in our descriptions for future customers. If you have any questions or need assistance down the line, please feel free to reach out to us at support@phonebot.com.au. We're here to help! Best regards, Shazz CX Manager – Phonebot

“Excellent condition and well packaged for shipping. The phone was a gift for my daughter, which I mentioned when purchasing the phone on line. When the phone arrived and I opened the Australia Post satchel, to my surprise the box containing the phone was gift wrapped. This showed an attention to detail and good customer service, which is a rear thing these days Thank you.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your heartfelt review! We're so glad to hear that the phone arrived in excellent condition and that you appreciated the gift wrapping. Attention to detail is something we prioritize, and it’s wonderful to know that it made your daughter's gift even more special. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – Phonebot

“Excellent Trader with quality stock, probably the best around today!”

Helpful Report

(Reservoir, 3073) -

Hi William, Thank you for your fantastic feedback! We're glad you had a great experience. Quality stock and service are our top priorities. Feel free to reach out anytime at support@phonebot.com.au Best, Shazz CX Manager – Phonebot

“Product arrived as described, well wrapped and arrived quickly. Good communication throughout the process. Very happy with purchase. Thankyou. Recommended seller.”

Helpful Report

(Reservoir, 3073) -

Hi Lisa, Thank you so much for your kind words and for taking the time to leave this review! We’re really glad to hear that your product arrived quickly and in great condition, and that you were happy with our communication throughout the process. If you ever need assistance in the future, please don't hesitate to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – PhoneBot

“My purchase of a mini iPad 6 was made very easy from start to finish add that to a very good refurbished iPad and you have one very satisfied customer”

Helpful Report

(Reservoir, 3073) -

Hi there, We're thrilled to hear that your purchase of the mini iPad 6 was an easy experience and that you're satisfied with the quality of the refurbished device. If you need any assistance or have questions down the line, feel free to reach out to us at support@phonebot.com.au. Kind regards, Shazz CX Manager – Phonebot

“I have not used the phone yet, only charged it up. It looks new and I am looking forward to using it once my son is able to help me transfer everything to the new phone in 2 weeks time.”

Helpful Report

(Reservoir, 3073) -

Hi Helen, Thank you for sharing your thoughts with us! We're so glad to hear that your phone looks new and you're excited to start using it. Transferring your data can make a big difference, and it's great that your son will be there to help. If you have any questions or need assistance once you start using your phone, don’t hesitate to reach out to support@phonebot.com.au. We’re here for you! Best wishes, Shazz CX Manager – Phonebot

“Device faulty out of the box. Returned. Refunded. These things happen.”

Helpful Report

(Reservoir, 3073) -

Hi David, We appreciate your patience and understand your concern. As per our records, your returned item was delivered to us just today, and our team has already assessed it and sent you an email regarding the next steps. Please check your inbox for the update, and feel free to reply there or here if you have any further questions. We are happy to assist you and ensure this is resolved as soon as possible. Best regards, Shazz CX Manager – Phonebot

Phonebot is rated 4.6 based on 3,712 reviews