Phonebot Reviews

4.6 Rating 3,225 Reviews
91 %
of reviewers recommend Phonebot
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About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

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Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
Phonebot 5 star review on 3rd November 2021
Annette R
Anonymous  // 01/01/2019
Good communication, good product and good service
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Dear Hamza Jinwala, Thank you for your positive feedback! We're glad you had a good experience with our communication, product, and service. Your satisfaction is important to us, and we appreciate your recommendation. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at We're here to serve you and look forward to continuing to meet your expectations. Warm regards, Phonebot Team
Love my new phone
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Dear Allison Castleman, Thank you for your lovely feedback! We're thrilled to hear that you love your new phone. Your satisfaction is our top priority, and we're here to assist you whenever needed. If you have any questions or require further assistance, please don't hesitate to contact us at We're here to serve you and ensure your mobile experience is exceptional. Warm regards, Phonebot Team
Once again we have been serviced by Phonebot and found it to be fantastic. thank you Phonebot
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Dear Matt O'Connor, Thank you for your positive feedback! We're delighted that you had a great experience with Phonebot. Your satisfaction means a lot to us, and we appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at We're here to serve you, and we look forward to providing you with excellent products and services in the future. Warm regards, Phonebot Team
I purchased a pre-used Samsung A52 5G from Phonebot. The phone arrived promptly, well packaged with a bonus cover and charging gear. You would not know from the appearance that the phone had a previous user. It was well cleaned and sanitised as promised by the Grade A standard. The phone seems to be in excellent condition and working as expected. I can recommend Phonebot as a provider to be trusted. The only galling experience is not Phonebot's fault but Samsung has been discounting its phones lately to the extent that if I had waited just a few days I could have purchased a brand new A23 5G with almost identical specs as the A52 for the same price I paid for the A52. But that's the way it goes!
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excellent service fast delivery
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Thank you so much Cheryl !
Excellent product and service. Fast dispatch
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Thank you so much Gil!
easy to deal withand very fast delivery
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Thank you so much Alan!
Phonebot answered my emailed query and promptly delivered the phone I ordered. No complaints.
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Thank you so much Paul!
A+ service, flawless. Keep up the great work.
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Thank you so much Stephen!
Fast delivery and great quality devices.
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Thank you so much Maddie!
Dodgy company.Horrible service,no communication and bad business practices.They won't send your phone for 48hrs
Phonebot 1 star review on 24th May 2023
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Thank you for reaching us on another platform Mr McMahon.. Your order was canceled and refunded upon your request around a week ago. We have records of this being communicated to you where you agreed to call of the negative review you had posted on the next day of placing your order. We would repeat saying, we understand that you needed this phone and you wanted it to be quick too but you placed your order on Tuesday evening and as our website clearly states that orders are shipped within 2 days then we should have been given at least 2 days first and then awarded with reviews. But you are trying to defame us everywhere for no big reason. We could have shipped your order on the 2nd day of its placement as the 2 days shipping window was allowing us to ship your order till the second day but you chose to refund and smear about us. Your order is refunded but this review is still here which you said you will call off but you blocked us on the chat after the reimbursement of your order, you did not keep your words my man! and we are happy to see that you have come to Reviews IO, it allows posting pictures mate! Let the public decide..
Item is as described, prompt action and fast shipment.
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Thank you so much Alexander!
Extremely happy with our purchase. Described accurately. Very quick turnaround. Would purchase again without hesitation
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Thank you so much Jessica!
I bought a A Grade iPhone 13 Pro, it was like new when arrived, very quick delivery. I highly recommend and would order another phone of you guys again. 5 stars
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Thank you so much Gary!
Phone arrived and was working fine. Although needs to be constantly factory rebooted as it freezes intermittently. A small price to pay for a cheap phone. Andrew Matheson
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We appreciate your feedback and wanted to address some additional points regarding your recent review. We apologize for any inconvenience caused by the timing of the review invitation coinciding with the issue you experienced with the phone. We understand that it may have given the impression that the problem was ongoing when, in fact, we were able to successfully resolve it for you. We are pleased to get to know that our customer service team was notified about the restoration of the functionality of your device. We believe that actions speak louder than words, and we are committed to providing the best possible service to our valued customers. Given the successful resolution of the problem, we kindly request that you reconsider revising your review. We strive to continuously improve our products and services, and your revised feedback would be greatly appreciated.
The Phonebot site was easy to navigate, order and pay. My refurbished iPhone X arrived in a day or two via AusPost and they also included a free case. The phone is "as new" (as advertised) and has worked just fine. I decided to use Phonebot rather than Reebelo (which advertised cheaper prices) because they are Australian and I was worried about sorting out any potential problems with a Singapore-based online marketplace. If you want to save yourself about $1,000 compared with the Aussie high street retail prices for the latest iPhone handsets and be confident of the quality of the product and related service, I highly recommend using Phonebot. At time of writing in May 2023, it's difficult to source iPhone X handsets in the Aussie shops, even though you can still get the latest iOS on them. Thanks Phonebot for your prompt delivery and great service guys!
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Thank you so much Peter!
Phone delivered from Melbourne to regional Qld in a few days arrived as promised in as new condition with over $100 bucks of free accessories. Easy hassle free transaction 👍
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Thank you so much Roy!
Found service was excellent and phone delivered in exactly the condition the phone was described as. Highly recommend these guys - members of my family have had similar experience with Phonebot.
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Thank you so much Jon!
I have been happy from the first time I contacted phonebot. I wanted a phone that suited my disability and they got it me in a wink. Great company.
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Thank you so much Lester!
Top quality phones at a great price. A grade is as good as new
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Thank you so much John!
Phonebot is rated 4.6 based on 3,225 reviews