Purchased a phone for my son and one month later the screen fell out. I took it to a local repair person who said screws and bracket were missing to hold in the cables. They did not have screws to replace so just replaced the screen. I took this information back to phonebot and was told the phones warranty was void and they could do nothing about it. The tech who repaired the phone said that if the phone is dropped or bumped the cables could just pop out. I have bought multiple items and spent quite an amount of money with phonebot so I thought they may help me out here since the phone was supposed to be in A class condition. The phonebot support person said sometimes they do not open the phones and check inside if the phones look ok. I will never purchase through them again and advise others to proceed with caution.