I am doing an updated review from the one I left 2 weeks ago. I have continued to be told a charger has been sent, yet nothing has arrived. I have had multiple "messenger" messages asking me to change my original review, they want to control what customers write, not what the customer experience might be. My review indicated it was like bribery, we will help you but only when you write what we say!. Two weeks on, its been more of the same, but all hidden from this website. I have had multiple requests to change my review, still no charger though they claimed to have sent 2 weeks ago. The response written to my original review reads I must have misunderstood. There was and is no misunderstanding from my end. In fact much of their reply online is difficult to follow at all. I rang Ross twice today and was told they would get in touch with the shipping tracking and tell me by 4. But of course nothing as usual. I am happy to upload their repeated attempts to get me to alter my review. i still strongly believe if you don't write what they like, they are not interested in resolving your difficulty. It's been such a disappointing experience given I have been a loyal customer. I feel so let down.