Unfortunately my experience was not great. I purchased an Apple watch which was delivered with a faulty charger, so I wasn't able to use it. I requested a refund and returned the item. I was then told however that it was under PhoneBot's warranty, so they sent it back to me with a new charger. The item now works, but all of this took weeks and weeks from the time of purchase to the time I was actually able to use my new item. I wished I'd just paid additional and bought myself a NEW one, not refurbished. It would have been a lot less hassle and I would have known what I was getting.