While I do not blame Phonebot for sending me a phone that did not work after a OS software upgrade, I give them a poor grade for their return and replacement policy. Their policy is that the customer is in the wrong, so until proven otherwise, the customer must wait days and weeks for the replacement phone. Phonebot should consider the cost to them if they trust the customer's report of fault and immediately replace the phone. They would get 5 stars from this customer.
8 months ago
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