Unusual communication methods variety of different people over a variety of different platforms so hard to know if it was genuine or spam. Slow to post out and not shipped and received as promised within the advertised time frames, but after multiple calls it was finally picked up from sender address by Aus Post courier within half hour of my last call. Excellent quality handset once I actually received. Thank you guys maybe just improve on meeting your advertised guarantee of receipt or maybe remove your guarantee from your website as it builds false hope to buyers. Thanks again.