I sent my phone off to Phones 2 pounds which was received on 26 July 2021. The phone was in pristine condition with no marks or scratches. The options for the phone was either: new, working or broken. The offer was made in the basis that my phone was working. I received a revised offer on 26 July saying there was excessive scratching on the screen and excessive wear on the rear. I disputed this and they revised their offer up by £20 to £140. I accepted this and on 29 July it said payment had been made with an attachment from Quick Convenient Cash. My correct account details were in the attachment but as yet, 5 August 2021 I have not received payment and I've sent 3 emails over the last week to which none have been responded. I am now considering reporting the handset as stolen to the police.