AVOID AT ALL COSTS Sent my mobile phone off in good faith, met all the requirements they described and they offered £247.00. Had to chase them up was the first alarm bell, and then they came back with an offer of £115.00 as they said the phone had been water damaged. I told them it wasn't, and added that the iPhone 11 was in fact waterproof to 1.5 metres for up to half an hour. The phone had never been near water, and always had a cover on it. I haven't heard anything since, and the last email response I had asking didn't I want photos of my phone? I have raised a complaint with Trading Standards via the Citizens Advice website, and have reported it to the police. 2 weeks later, no phone, no money, and very angry how a company can take advantage of people like this. Its theft. Disgusting.