On the 4th Jan 2021, I purchased a Sony Camcorder from PhotoSpecialist. aka Kamera Express. The total price was £1061.43. On my bank statement I had been charged £1081.36, a discrepancy of £19.93 I returned the product for a full refund and on 16th Feb 2021 I received my refund of £1042.55, a discrepancy of £18.88 Do you remember this on your website, "Or we will refund the full purchase amount, including standard shipping costs, as soon as possible.” I had to pay VISA a transaction fee of £32.33. I thought that I was initially dealing with PHOTOSPECIALIST in the UK. It is a lack of transparency on the website that I was charged for euro/sterling conversion, had I known I would have used PayPal. They use UPS parcel delivery service, who are as shambolic as the company that they deliver for. From a two to three day delivery promise, that turned into a month, with more twists and turns than mystery novel. Taking all into account I am down £90 at this moment. I have purchased a lot of goods from all over the globe and have never encountered any thing remotely like this fiasco. Please, please do not, ever use this company and if you are in the UK, buy here. Maybe Brexit had a had in this, but other purchases have been fine.