The reason we order from these companies is because we require an item quickly, and with 1st class post that's a great benefit. However item was dispatched following day but now 7 days later still hasn't arrived. I have contacted the company who state there is little they can do and have to wait 7 to 10 days for non delivery before considering a replacement. Now whilst I understand delivery is beyond their control once items pass into the hands of royal mail I really do think their customer service could be far better and quicker in dealing with this kind of incident. A very unhappy customer.