Not sure whats happened to PicFrames? Despite reading all the negative reviews, just to test the water I ordered one frame, and was absolutely thrilled with it, the communication was brilliant throughout and my frame and mount arrived well packaged and exactly as I wanted. So I ordered another three frames - one of the frames arrived damaged, and despite emailing PicFrames twice have still had no response - you cannot contact this company by phone. The other two frames are not nearly as good as the first order and I have had to sand the frames to smooth the rough edges. Sadly not a company I would use again.