Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.74

4.7 Rating 5,437 Reviews

95 %

of reviewers recommend Picframes.co.uk

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Metrics

4.7

Based on 5,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 1 month ago

“Avoid this company at all costs!!! I ordered 4 frames costing £250 which took about 8 weeks to arrive. The frames looked poor quality with cheap materials and every frame was marked or chipped!! On one frame the mitered corners didn’t meet leaving unsightly gaps. When I complained about the quality and condition of the frames I was told that it was damage caused during shipping - this is unlikely as the frames were well wrapped. The damage obviously occurred during the making of the frames. Quality control is non existent!! I was promised replacement frames that never arrived. Now they are ignoring my attempts to contact them. Do yourself a favour and order somewhere else!!!”

Helpful Report

Posted 4 months ago

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Helpful Report

Posted 4 months ago

“Lied on delivery date. It's been 20 days since order was placed and still no news on when it will arrive.”

Helpful Report

Posted 5 months ago

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Helpful Report

Posted 5 months ago

“Fraud. Never sent mount with the frame and haven't done so since despite 3 months of chasing”

Helpful Report

Posted 8 months ago

“Appalling Company, Mike doesn’t seem to be standing by his Company ethos! Ordered a frame with mount, frame arrived weeks late with no mount, emailed with no answer and phone number isn’t available. Do not use under any circumstances, shocking customer service.”

Helpful Report

Posted 8 months ago

“Although the website is active i believe this company has now ceased trading as there has been no replies to my emails/messages . i would definately not use this company under any circumstances”

Helpful Report

Posted 8 months ago

“Late delivery, impossible to get hold of by phone. I add my warning to many others - don't use this company. They may have gone bust. They should be prevented from advertising on the internet.”

Helpful Report

Posted 1 year ago

“Bad communication, late delivery, unobtainable by phone, never answer questions in email, got replies from various sources and denied getting my emails and refused to call me as I had an exhibition deadline, will never ever use again.”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY. I sent in an order for four frames, almost £200, and have received only two of them, taking almost three weeks. The company cannot be reached - no replies to emails, nobody to take a telephone call. Currently, I have no idea whether I will ever receive the last two frames I have paid for, or even a refund. Getting ready to escalate a claim through my bank.”

Helpful Report

Posted 1 year ago

“It appears I am not alone in providing a negative comment about this company - just look at some of the others. Do not be tempted by the permanent 10% off they have on their website. I placed an order with Picframes, but realised I needed to amend the order. Their website does not allow you to change or cancel orders (just view them). So, I sent them an e-mail via their contact form and tried to phone them first thing the following day. Their website states that they respond within 24 hours - THEY DO NOT. I've sent several contact forms, and it takes them about 4 days to respond on average. I tried to call them on their number several times during the day, but nobody answers. To be honest, I don't know why they have a phone number. On their website, they claim their current order times as taking 5-7 days from order - THIS IS NOT TRUE. My order didn't arrive for over 21 days from ordering. I received several e-mails saying it was going ‘into production’, ‘in production’, ‘ready for shipping’ - but I still didn't receive my order. Their website states that the frames are in stock, but the company's response said they had delivery issues getting the materials (which implies they do not have them in stock). When my order was finally shipped by DHL, they delivered it to the wrong address (with somebody else's front door photo and signature). It took me another 7 days to get DHL to tell me where they had delivered it, and I had to collect it myself from the incorrect address in the end. The order was well packaged, and the quality of the frames is just about fine, but nothing special. I ordered 22mm frames, but the frame is more like 18mm (and very similar to another frame they sell - which I didn't order). The frames tend to bend/buckle, so I’ve had to put some glue to hold them together. Would I buy from this company again - certainly not. I was tempted by the 10% off and other claims they make on their website. Any company that doesn't respond to customers in a reasonable time should not be selling online.”

Helpful Report

Posted 1 year ago

“Unfortunately I have read these reviews too late. I have placed an order, no update on delivery, no answering calls, and when the order finally arrived, it was THE WRONG ONE! Trying to contact them to send it back, no reply. Do not use this company.”

Helpful Report

Posted 1 year ago

“OK, looking at others' reviews sounds like if you get your frames perfectly first time all is good. If there's a problem, you're on your own. I've emailed and phoned countless times. I used their 'surefit guarantee'. Well, that's nonsense. At first 'Mike' said, no problem, it's fine to remake the frames. Then he said one of them had been sent. Well, that's a total lie! And now 'Mike' is ignoring my emails (which he used to take a week or so to reply to anyway) hence the review. I've been super patient and now I'm done. Please do not use this company. I'm really sympathetic to companies who have been struggling since Brexit or the pandemic or whatever... But this one is clearly BAD. And arguably fraudulent.”

Helpful Report

Posted 1 year ago

“DON'T ORDER FROM THIS COMPANY. I think they might have gone under. I placed an order Sunday 9th July 2023 for a frame and it has not arrived over a week later despite them promising a 48 hour delivery window. I have sent emails and had no reply, I have called but it goes straight to a voicemail saying 'there is nobody available to take your call'. I have not received any dispatch or tracking information. It looks like they might still be taking money but not fulfilling orders. It's highly likely I have lost my money and I am writing this to prevent others from losing money too.”

Helpful Report

Posted 1 year ago

“AVOID!!! Absolutely appalling customer service they cant be bothered to answer their phone or respond to emails. Why???????”

Helpful Report

Posted 1 year ago

“When the frame arrived it was damaged. I have emailed them twice, sending photos of the damaged packaging and picture frame but have received no reply. I tried phoning them but I just get a recorded message saying no one is available to answer and then I get cut off. I have dealt with this company for years but have never had to contact them so didn’t realise how bad their customer service is until now. I certainly won’t be ordering any more frames from them.”

Helpful Report

Posted 1 year ago

“First time I've used this company and I am very impressed. Very high quality frame and made exactly to order. Great delivery service, would highly recommend.”

Helpful Report

Posted 1 year ago

“My order of 10th Dec 22 has not arrived having been lost by DHL. PIcframes do not respond to emails. The chat line takes contact details but no one calls back. The helpline just says noone is available and hangs up. There is no way to speak to someone at Picframes to resolve my issue. Its now 6th Jan 23 ans I don't have the frame I paid for. The only recourse now is a credit card dispute. This is literally the worse company I have ever dealt with for customer service. Avoid!!”

Helpful Report

Posted 1 year ago

“Tried calling this company many times in order to make a repeat order, every time I ring I get the same message 'No one available to take your call', annoyingly there is no option to leave a message.”

Helpful Report

Posted 1 year ago

Picframes.co.uk is rated 4.7 based on 5,437 reviews