It appears I am not alone in providing a negative comment about this company - just look at some of the others. Do not be tempted by the permanent 10% off they have on their website. I placed an order with Picframes, but realised I needed to amend the order. Their website does not allow you to change or cancel orders (just view them). So, I sent them an e-mail via their contact form and tried to phone them first thing the following day. Their website states that they respond within 24 hours - THEY DO NOT. I've sent several contact forms, and it takes them about 4 days to respond on average. I tried to call them on their number several times during the day, but nobody answers. To be honest, I don't know why they have a phone number. On their website, they claim their current order times as taking 5-7 days from order - THIS IS NOT TRUE. My order didn't arrive for over 21 days from ordering. I received several e-mails saying it was going ‘into production’, ‘in production’, ‘ready for shipping’ - but I still didn't receive my order. Their website states that the frames are in stock, but the company's response said they had delivery issues getting the materials (which implies they do not have them in stock). When my order was finally shipped by DHL, they delivered it to the wrong address (with somebody else's front door photo and signature). It took me another 7 days to get DHL to tell me where they had delivered it, and I had to collect it myself from the incorrect address in the end. The order was well packaged, and the quality of the frames is just about fine, but nothing special. I ordered 22mm frames, but the frame is more like 18mm (and very similar to another frame they sell - which I didn't order). The frames tend to bend/buckle, so I’ve had to put some glue to hold them together. Would I buy from this company again - certainly not. I was tempted by the 10% off and other claims they make on their website. Any company that doesn't respond to customers in a reasonable time should not be selling online.