Trying to get an update on order placed on 24th November. 1 item delivered and remaining 6 still outstanding. Your website says queries resolved in under an hour and next day deliveries but not being informed why my order has not been dispatched even though it has been nearly 3 weeks now. I need to know when this will be delivered as they are Christmas gifts. I cannot get through on phone and my emails to your customer services are being ignored. I need to know if you will be able to fulfill my order, if not please arrange for the money that you have already taken to be returned.