Having previously ordered picture mounts from Picframes without problem, I am very disappointed with the level of customer service associated with my current order. I selected and paid for backing sheets to go with three corresponding mounts. The backing sheets were omitted from the package. I emailed Picframes to point this out. Nathan responded to the effect that my order didn’t include backing sheets. I therefore emailed a copy of my order which refers specifically to them. This message has been ignored. So I’ve been overcharged and have no backing sheets. Of even more significance to me is the inference that I would attempt to cheat this company by falsely claiming that I have ordered something for which I haven’t paid. This is both insulting and offensive. The lack of response also appears to indicate that they care nothing about their customers and have at best a casual relationship with honesty and integrity. All in all a very poor show. I doubt I shall use them again unless they resolve this issue.