I don't normally write reviews but feel I need to share my experience of purchasing from PicFrames. I recently purchased a large oak frame for a print. I wasn't sure how to size it correctly so spoke to them directly. I told the chap the size of the poster and he explained what I needed and I ordered the frame. I was amazed to see what they made as it bore no relation to what I was expecting. The frame itself is cheap and the border was nothing like the colour advertised on the website. The sizing which they assured me was exactly what I needed was wrong. The internal dimensions of the border are larger than the external dimensions of the print. They also sent two small screws and some cord to hang it buy which certainly won't work on a frame of this size. So basically I've wasted over £150 as its useless for my needs. I realise mistakes and misunderstandings happen and I'm sure it could have been sorted out amicably however both of my emails have been ignored which, after reading some of the reviews doesn't come as a surprise. Had I read the reviews initially and discovered that 30% were negative I'd never have used this company. I've another 7 prints of this particular set requiring framing and shall certainly take them elsewhere when we are out of the lockdown. If you're waiting for a frame from them I hope you have a better experience than Ive had.