I bought a set of 7 Oak frames mounts from Picframes - my first interaction was with Mike when I wanted to ask some questions about the frames - he was really helpful on the phone and his confidence and knowledge reassured me that I had chosen the right place The frames arrived promptly, I was informed when they were completed and in transit - and I could track the process precisely which was very convenient. The testament to good service is when something goes wrong and as unfortunately two were damaged in transit (nothing wrong with the packaging just unfortunate I guess) - this was immediately rectified by Mike and within a couple of working days I had the replacements. The frames are beautifully made, you can't beat real wood and the raw beauty of unvarnished oak set off our picture collection perfectly - I love that each piece is unique as the colours and grains vary slightly - the mounts are precise and flawless which the overall effect is of great quality These are more expensive than you'd pick up at a department store but they will last a lifetime and for a treasured picture it's well worth the extra cost - I can't recommend them enough.